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“Ismael and Jorge are AMAZING!!”

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Villa del Palmar Cancun Beach Resort & Spa
Ranked #5 of 6 Hotels in Playa Mujeres
Certificate of Excellence
Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Ismael and Jorge are AMAZING!!”
Reviewed January 27, 2014

i wanted to share my opinion. i stayed here for a week. the property itself is very nice and modern and lots to do for kids. we had the all inclusive package so we felt the service of the staff was a bit lacking. we had to ask for things more than once from room service and housekeeping, but one very bright spot of the staff was the guys at the beach bar. Ismael and Jorge. they were a delight and a pleasure to be with and i would go back just for them!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chuck R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, July 28, 2016

Dear Chuck R,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,830 reviews from our community

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  • Sleep Quality
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  • Rooms
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  • Value
  • Cleanliness
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English first
Indianapolis, Indiana
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 27, 2014 via mobile

My husband & I did the all inclusive plan for 4 nights. Not long enough!!! I was incredibly sad the morning we flew home. This resort is beautiful!!! Food was really good, reservation restaurants were a little bit of a pain but worth it.
Beach was clean, plenty of chairs & armed with an excellent waiter named Geovany:0 I don't understand reviews bashing their service in this resort!!!! I never felt pressure to tip, I just did because I'm a generous person & it felt good giving them extra. They work really hard to serve us & they deserve tips. I suggest taking a lot of small bills. We had fantastic service & a great time!!!

Stayed January 2014, traveled as a couple
Helpful?
Thank Bre W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, July 28, 2016

Dear Bre W ,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highlands Ranch, Colorado, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 27, 2014

This is my second time at this resort. It is a amazing place. The staff is always attentive, and most saying comments like " it is a pleasure to serve you " when they great you.
The rooms are clean, beautiful and very modern. Even though I had stayed here before I read some of the reviews and got a little nervous that this hotel was having some negative changes happening but once I returned it was even better then last year. The steakhouse was probably our least favorite as far as food goes but it was still good just not something we would do twice.
The snack bar by the pool had the best fish sandwich, we had them 2 days in a row.
I did notice the bartenders at the bar by the steakhouse just hand rinse the glassware. I found that to be pretty disgusting , they need to use a sanitizer sink cleaning system at least.
Carlos the bartender was one of the best , nicest bartenders we have ever experienced . He always called us by our first names and was quick to serve us. Please bring extra money to tip the staff, its amazing what a few bucks can add to your service.
We will defiantly be back !!

Room Tip: Request a 4th floor or above . The 1 bedroom suite is worth the extra money
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, July 28, 2016

Dear Tina H,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 26, 2014

First time in Cancun not quite impressive with people and services but the resort is beautiful. The food is not good. Services need to improve both quality and communication. The people there are seems only for work but no people skills with truly from the heart. Noisy neighborhood and the staffs need to keep what has been promised.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Elaine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, July 30, 2016

Dear Elaine D,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Angeles, Washington
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 26, 2014

My husband and I recently spent 5 nights at this resort and had a wonderful time. The resort is beautiful and well maintained. The attention to detail on the grounds was very nice. The beach was beautiful, the room comfortable and spacious. The waitstaff and maintenance crew was fantastic! We never wanted for anything while lounging poolside, at the beach or in any of the restaurants. It was easy to get spoiled here. The server on the beach, Mary was cheerful and so hardworking we looked forward to having her serve us each day. Her counterpart Geovani was also great. The only thing that could use improvement was perhaps the front desk staff who were less motivated to be helpful than the outdoor and serving staff. The addition of free wifi (it can be purchased) would also make this place even better. All in all, a perfect place to retreat and get sun and pampering, we would love to visit here again.

Room Tip: 3rd floor or higher offers the best view.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ozettelily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, July 30, 2016

Dear ozettelily,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawfordsville, Arkansas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 25, 2014

I am awful about reading reviews and expecting the absolute worst experience ever!! ABSOLUTELY not the case here!! We went on the time share promotional deal! We knew what to expect with that (3 hours instead of 90minutes, the pressure, the haggling, ect.) we scheduled ours early enough that we still had late morning and all afternoon at the beach! Giovanny was our guy at the beach! He never kept us waiting and would bring us our drinks before we asked! He even had us figured out to bring the lunch menu at a certain time!! (DONT BE CHEAP, tip them a little bit and they'll keep coming back!) We got such an amazing deal on the vacation, we had no problem taking $300 in small bills and tipping that out to bartenders, waiters, and Giovanny!! If you're looking for relaxation (like us) this is the place for you!! It was about a 20 minute cab to the hotel zone if you're looking for more of a party atmosphere! We spent a day on Isla Mujeres.... BREATHTAKING!!! A little advice, don't book anything through the resort.. It's all cheaper once you get to where you're heading!! The beach is beautiful and spacious!! A little rocky for about 10 feet into the water, but nothing unbearable! All in all.. This place is beautiful and I can't wait to go back!!

Room Tip: The one bedroom suite is perfect!!
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank KRicketts77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, July 30, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 25, 2014

Only downside is the location is about 20 minutes north of downtown Cancun ($30 taxi) - they do have shuttles, but schedule didn't work for us often. Property is beautiful and the staff was great! We were unlucky and did run into a few days of rain - probably the staff should have more activities planned for when unfortunate weather hits. But in general we had a great time here. If you are a golfer, the nearby golf course was really nice too! But if you go over to Isla Mujeres, I don't recommend the barge - it is really slow. Go down and take the faster boats over.

Probably my rating would be more like 4.5 stars if I could have specified that.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank JFriedman5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, July 30, 2016

Dear JFriedman5,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Property: Villa del Palmar Cancun Beach Resort & Spa
Address: Carr Punta Sam Km 5.2 | Manzana 9 Lote 3 SM 2, Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Playa Mujeres
#5 Spa Hotel in Playa Mujeres
#5 Luxury Hotel in Playa Mujeres
#5 On the Beach Hotel in Playa Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Villa del Palmar Cancun Beach Resort & Spa 4.5*
Number of rooms: 415
Official Description (provided by the hotel):
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres

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