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Reviews (4,642)
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Reviewed December 19, 2013

Place is nice and clean. Food was okay. Bars were great. Service was poor as we had to wait over 2 hours for our reserved seating. There was no food available between 5 PM and your reservation time and this could be up to 4-5 hours. Most of the staff was friendly except a few persons at the reception. Mexican restaurant appetizers were great.

Breakfast was good. All inclusive package with no string attached is recommended.

Room Tip: Rooms on the south side have better view.
  • Stayed: December 2013, traveled with family
    • Value
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Review collected in partnership with this hotel
3  Thank awtark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 30, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

If you are looking for a beautiful, clean and relaxing resort, this is the place. If you are looking for a lot of action then you may want to stay in the Hotel zone where its closer to activities and restaurants and shops. Definitely do your homework in terms of transportation. Because of the location of this resort the taxis are very expensive to go to the hotel zone where most of the action is. If you are truly just looking for a quiet atmoshere for a vacation then the location is perfect. p

Room Tip: The view of the ocean is the best at least until renovation is complete on the property. My husband enjoyed the room we were in. We had a view of the pools and beach
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank Amanda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 30, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

The resort is gorgeous, the staff all wonderful, the beaches gorgeous, the food excellent. We went on the all inclusive plan, but because of the way they run the resort, you still had to sign a bill for every. single. thing. It was annoying. I'm used to walking up to a bar and getting ice refilled or grabbing a bottle of water - no such thing. A bill. An EXPECTED tip. For Every. Little Thing. Also we booked an excursion to Tulum through their travel agency - not a good idea. We spent 5 or 6 hours on a bus for 90 minutes of tour. They shuttled us from bus stop to bus stop, likely our fault for not booking direct. And those beds you see in their header? 95% are for members only, so beware. Although we never had a problem snagging a bed. Also there is construction going on, so if you get a room near it you might want to ask to move. They are VERY accommodating!

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank Mary Ellen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 30, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

I will start by saying we have been members at this resort since it opened Dec 2010. Last year they had just complete the work there so this year all the garden areas were beautiful and very clean. Then resort had a lot of people this time but there was always a chair by the pool. I have to say at this resort the people DO NOT get up at 6 to put a towel on the chair and then go back to bed so that was nice. The food was outstanding love the sushi. The service staff was as good as always giving thanks to Katia Merley and Izmial Carlos at the tiki bar and all the reset can't remember everyone's name after all we were on vacation haha. It is a little out of the way but not so bad get a taxi they do have a shuttle service but we either rent a car or cab it. You can always take the public ferry to Isla Mujeres for about 70 Pecos. So please go there have a get time it is worth it.

  • Stayed: December 2013
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4  Thank KimSt_Lazare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 30, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

This is no more than 2star place, looks good in pictures but after checking in & seeing the mold in the rooms paid for upgrade so could have bigger space for my family then more mold. The sales dept did say they are aware of this & working on it but all I noticed all week was them trying to sell units to build the next stage, when they need to be putting hudimifer units in the current rooms or it will be worse. The place had great concept but lacking in execution. (The staff was great, & everyone was pleasant, just needs work still). I made the best of our family time but would not recommend staying here.

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Indy5girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 30, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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