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Reviews (4,641)
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Reviewed December 19, 2013

I will start by saying we have been members at this resort since it opened Dec 2010. Last year they had just complete the work there so this year all the garden areas were beautiful and very clean. Then resort had a lot of people this time but there was always a chair by the pool. I have to say at this resort the people DO NOT get up at 6 to put a towel on the chair and then go back to bed so that was nice. The food was outstanding love the sushi. The service staff was as good as always giving thanks to Katia Merley and Izmial Carlos at the tiki bar and all the reset can't remember everyone's name after all we were on vacation haha. It is a little out of the way but not so bad get a taxi they do have a shuttle service but we either rent a car or cab it. You can always take the public ferry to Isla Mujeres for about 70 Pecos. So please go there have a get time it is worth it.

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank KimSt_Lazare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 30, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

This is no more than 2star place, looks good in pictures but after checking in & seeing the mold in the rooms paid for upgrade so could have bigger space for my family then more mold. The sales dept did say they are aware of this & working on it but all I noticed all week was them trying to sell units to build the next stage, when they need to be putting hudimifer units in the current rooms or it will be worse. The place had great concept but lacking in execution. (The staff was great, & everyone was pleasant, just needs work still). I made the best of our family time but would not recommend staying here.

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Indy5girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 30, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013

the hotel is very nice and most of the staff was polite and helpful. however, it is located in the middle of no where so be sure to rent a car or else you will pay through the nose for private transportation (no bus accessibility). they surprise you with so many extra charges when you check out so be sure to read the fine print! They will charge you a gratuity fee for each day/each room of your stay, the drinks were not top shelf as advertised and the food is rediculously expensive (all inclusive is not worth it because restaurants are not always accessible). if you must stay at this hotel, i would recommend not getting the all inclusive and go to walmart and buy your own groceries and drinks. the one and two bedroom rooms have a full kitchen and dining area, and they don't mind you carrying your drinks around the resort as long as they are in plastic containers.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank ABG222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 30, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013

Excellent resort located in a quiet and secluded beach. Perfect for family vacations.
Several pools, whirlpools, beautiful beach, etc...
Very clean and upscale accommodations.
Food is very tasty and well presented. All inclusive package is highly recommended.
Will definitely come back!

Room Tip: Ocean view rooms are worth every single penny!
  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Jose Lorenzo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded July 30, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2013

Place is nice and clean
Staff is very friendly
Food is good. Especially the Mexican restaurant
The tortilla soup was amazing
Some compliants....Get some real butter. Entire place used margarine YUCK
Pools were a little chilly but we did have day of driving rain
Would have liked free wifi. They charge $45 for 5 days of wifi


Stayed: December 2013, traveled with family
1  Thank annieonly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded August 5, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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