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“Excellent - Exceeded all Expectations”

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Villa del Palmar Cancun Beach Resort & Spa
Ranked #4 of 6 Hotels in Playa Mujeres
Certificate of Excellence
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent - Exceeded all Expectations”
Reviewed October 3, 2013

Villa del Palmar was sensational in all aspects, accommodations, service, dining, pool and beach.
The food was absolutely outstanding, the best I have ever experienced anywhere in Mexico; definitely 5 star quality. The staff were friendly, polite and so accommodating to their quests every need.
My friend and I were in Cancun for a dental/medical vacation and the Villa del Palmar was teh perfect place to relax, rejuvenate and recuperate.

Room Tip: Choose rooms closer to the ocean for view of property and closer to pools and restaurants.
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
7 Thank Kalukee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, August 5, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 2, 2013 via mobile

Villa del Palmar completely exceded our expectations. The pictures of the resort and rooms are exactly what you get. Our room was impeccable. The people that work there are so hospitable and happy to be there. A must is the all inclusive option. Another must is the Selvatica adventure tour. If you want to do dolphins or other excursions plan in advance bc they will try to sell you the most expensive company. All in all it was the best vacation we have ever been on. It will definitely we hard to top.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mkittredge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, August 5, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 1, 2013

My wife and I traveled to the resort on the "Vacation Club presentation special" and had a great time. We were there 4 nights and 5 days and never left the resort. It is a new property and very clean. The food in all four restaurants is very good. Pool areas are really nice and close to the beach. As other reviews mention, seaweed on the beach is a little annoying, but they do the best they can to pick it up each day. Get to know Marco and Angel and the activity crew and they will let you know when all the resort activities are starting. The best part of the resort is the swing bar by the beach and bartender Manuel. It is a great place to hang out and Manny takes great care of everyone always with a big smile. The vacation club presentation is a little more intense than others we have attended. But ultimately they respect your decision.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank dcthomp3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, July 30, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado, United States
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 1, 2013

My husband and I were there 9/18-9/23 and had an amazing time. The rooms and grounds look just as awesome in person as they do in the photos. We were on the 3rd floor which overlooked more of the garden view and a sliver of the ocean. For ocean views, go higher than the 3rd floor.

When we checked in, we had to set up our time share presentation as part of the all-inclusive deal. It was at 7:30 the next morning, which was a little early for my vacationing tastes. This was the only drawback of the whole trip. The guy we met with was friendly enough but pushy when we told him 'no' to 2 separate offers. We were then introduced to another sales agent who gave us another offer to which we still said 'no'. She was very pleasant and then told us we needed to meet with the developer to give a survey of the presentation. This was just another sales pitch and I will say the 'developer', Javier, needs to work on his people skills. Not friendly and no joke, told us 'there's the door...you can leave.' That experience aside wasn't enough to ruin our time here.

The service was incredible at every restaurant and poolside. Some were even better than others. The food was great everywhere we went and we never waited long for any food or drink. Andres by the pool was great, as was Antonio in the Davino restaurant. I took a TA review to heart and made reservations at the restaurants at least a day beforehand to make sure we could get a good time slot.

Due to the 2 weeks of rain they'd had prior to our being there, the seaweed was all over the beach and about 10 feet out. However, they had people cleaning it up the best they could and by the 3rd day there, it was all gone. The pools were always clean and definitely enjoyable.

I really can't say enough good things about this place...can't wait to go back!

Room Tip: 3rd floor and below don't really offer an ocean view.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, July 30, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 1, 2013

Resort is very remote with limited access to anything in town (which for us was not that great, we like to get out and explore). Balcony only had glass partition from the neighbor that smoked like a chimney and made the balcony unpleasant for us to use. Timeshare up sale masquerading as an update was unacceptable as a pressure sale. I would recommend turning down flat and holding your ground on that unless you enjoy being pressure sold on your vacation. Food was not very good at the resort and the onsite ATM charges you like 12% for your money, I would highly recommend an ATM in town for reasonable rates and current exchange rate. The staff was great and the facilities were nice other than the balcony issue.

Room Tip: If you are looking for a kitchen do not select a studio at this resort.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
5 Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, July 30, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hooksett, New Hampshire
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 1, 2013

We traveled the week of 9/22-9/27 - held our breath about a possible hurricane, but had great weather!! The hotel is beautiful, the staff is wonderful and the food is delicious! We enjoyed a relaxing week - never even left the resort - exactly what we needed!! While we were there we booked our next trip for April - can't wait to go back (with our daughter this time) and will see some area sites then!

Room Tip: Rooms in tower 1 get sun most of the day while the ones in tower 3 are shaded all day and are much c...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Dolphin603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, July 30, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missouri City, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 1, 2013

Nice!
Not a place to go if you just want to party, but other than that; the place was nice and peaceful.
Clean rooms and house keeper and stuff work hard. Will go back.
The food was Avg, but you are welcome to cook in your room. Wish Wal - Mart was next door.
The Lil story next door is a lilttle higher. but that beause there no other place to but food. So you just have to dell with it.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank kmath851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, July 30, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Property: Villa del Palmar Cancun Beach Resort & Spa
Address: Carr Punta Sam Km 5.2 | Manzana 9 Lote 3 SM 2, Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Playa Mujeres
#4 Luxury Hotel in Playa Mujeres
#4 On the Beach Hotel in Playa Mujeres
#4 Spa Hotel in Playa Mujeres
Price Range (Based on Average Rates): $
Hotel Class:4 star — Villa del Palmar Cancun Beach Resort & Spa 4*
Number of rooms: 415
Official Description (provided by the hotel):
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres

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