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“Best Family All-Inclusive Resort!” 5 of 5 stars
Review of Villa del Palmar Cancun Beach Resort & Spa

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Villa del Palmar Cancun Beach Resort & Spa
Ranked #4 of 5 Hotels in Playa Mujeres
Certificate of Excellence
Portland, OR
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best Family All-Inclusive Resort!”
5 of 5 stars Reviewed August 7, 2013

We have been visiting all-inclusive resorts for the last 13 years in Mexico and Jamaica. This is, by far, the best all-inclusive resort we have stayed at. It is truly a 5 star resort. We enjoyed our vacation here so much that we are already planning another vacation there in the winter.
The resort is new, clean and gorgeous. The common areas are amazing! The pools are immaculate! I don't know how they keep their pools so clean and all without the disgusting smell of Clorox. The suites are very functional for families and the resort does a great job to cater to families with small kids. We were able to pack light because a washer & dryer were provided in every suite, which was very convenient with a child.
Food was awesome-best of all the resorts we have visited. Our favorites were the Davino Restaurant for dinner (Adrian was our favorite waiter there) and Bites & Grill restaurant for lunch since you can order lunch while sitting by the poolside.
Customer service was outstanding everywhere we turned. The staff must be instructed to pay extra attention to kids, because they made our 4 year old son feel very special, which is above and beyond than what we expected.
We had no complaints about our stay. If there is one suggestion that I can make to the management is to provide a little bit of detergent for the washer and dishwashing soap and sponge for the kitchen. This would have made our stay better.
We have already recommended this resort to family & friends!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
3 Thank Natalissa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, August 5, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,364 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,395)
Date | Rating
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  • English first
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English first
Fairfax, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 7, 2013

good food and service, good location and facility, only thing i didn't like is little tomuch pressure in buying timeshare, should you choose not to buy. i would rather pay a little more for my particular days stayed per day then go through a lots of pressure for possible future gain. why can't they have just have fixed price per day, rather then you going through presentation and either buying something you can't afford or feeling guilty that you didnot buy despite their hard work or something like that?
--Victor
p.s. when we go to grocery store we don't pay for all the milk we are going to buy for rest of our life and then assume that because of advance payment we will drink more milk and get more protein etc.??? do we??

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank victor g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, August 5, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 6, 2013

The architecture of the buildings and the layout is exceptional. Staff is well trained and helpful. There were no inappropriate charges on the bill. Use of the kayacks and paddleboards is free. The landscaping is very attractive. The breakfast buffet offers an extremely wide selection of food. The cost of the room was $180 for three people per night. The cost of the least expensive motel room for one person in San Francisco is $190 per night. The $180 included breakfast. The hotel was an excellent value. I rented a car from AVIS and it was not difficult to get around Cancun. Will return next year.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank SFOTraveler47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, August 5, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 6, 2013

Amazing place and professional customer service. The food was Delicious and the service too. The beach was clean and the water hot. The swimming pools were very clean and well maintained. I will definitely come back and recommend it to all my friends, family and business partners!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Miadalexis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, August 5, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 6, 2013

This is a beautiful resort and wonderful staffs. The room was clean and up to date standard. Breakfast as Davino like a super brunch. Dinner at Zamas was excellent with chef from Mexico City. There pools are super with a breath taking view of the ocean.

Room Tip: Pick the oceanview and you love the sunrise in morning.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank NealNguyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, August 5, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed August 6, 2013

This place is top notch, the service is some of the best we have enjoyed at any resort and that includes many in our home town of Las Vegas. We chose the all inclusive option which at some resorts gets pretty boring by the end but we enjoyed all 3 of the restaurants we visited (we didn't go to the Japanese or the beach snack bars). Jorge at Zama and Estaban at Davino ( thanks again for the Anniversary plate:) your smiles and professionalism break all language barriers. My husband had the spicy tuna at Davino and says it was the best fish he has had in years.
Hint: make your dinner reservations on the hotel web site in advance of your arrival they should email confirmation but be sure to call and confirm when you arrive to avoid mix ups.
The car ferry is just a couple minute walk on the beach very safe and easy way to get to the isle of Mujeres - rent the golf cart and its really fun to to travel around the island just stay to the far right and let the taxis pass you by. It costs about 8$ each way for a couple but take pesos they didn't want American dollars when we bought our tickets. The golf cart cost us about $50 usd for half day including gas expect to leave a license as security.
The beach is very nice and I totally love the warm water when we travel to this area, warm ocean and warm pools very refreshing no cold water system shocks.
The facilities are all beautiful clean and very well kept, the pools gorgeous and the cocktails are not watered down so be careful.
My suggestion would be to not do the time share presentation it's still a time share not a "travel club" and still very aggressive marketing tactics, it's been 30 years since we've done one and its worse then ever!
Hint: bring a tip money budget! You don't have to always tip but even the best wages in mexico are are very low and tips are very much appreciated!

Room Tip: The upper floors are usually reserved for owners and they have the best views naturally - we request...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank lasvegas_NVDoglover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, July 30, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 6, 2013

Going all inclusive is the best vacation ever. And this hotel is amazing. The staff is very friendly and assisted with every need. The food was great at all the places. The alcohol drinks were however, watered down. (I watched the bartender make the drinks). No big deal though I am not a big drinker. I recommend this hotel stay for families, couples as it is perfect being away from the "hotel zone" hotels that party every night and are over crowded.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank VegasGirl5159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, July 30, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Property: Villa del Palmar Cancun Beach Resort & Spa
Address: Carr Punta Sam Km 5.2, Manzana 9 Lote 3 SM 2 | Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Playa Mujeres
#4 Luxury Hotel in Playa Mujeres
#4 On the Beach Hotel in Playa Mujeres
#4 Spa Hotel in Playa Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Villa del Palmar Cancun Beach Resort & Spa 4*
Number of rooms: 415
Official Description (provided by the hotel):
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres

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