I will agree this is an absolutely beautiful resort very appealing to the eyes. Which is why we decided to make a return trip, our first visit was the same time last year for two weeks all inclusive. To think we were in the exact same room 2506B. This year we did one week (Sat, June 15 - Sat, Jun 22) on our own and the service has gone down, being pool side waiting 30-40 mins just to be services. Housekeeping in cleaning the rooms would not leave replacement towels at times, we would call to have them delivered and they would never show up so we would have to track down the ladies with cleaning carts the next morning. Then if that wasn't bad enough on Thursday I was in the shower and a cockroach appeared which freaked me out, I screamed for my husband to come an kill it. I went down to the front desk and spoke with Manuel who apologized for my experience and assured me he would send up someone to take care of the situation. Since we were heading out to the hotel zone this was fine it would give them the needed time to properly spray and clean the room. When we returned to our room it appeared that action had been taken. Later that evening we received a bottle of wine in our room. Now Friday mid morning the hubby and I relaxing in the room as this is our last full day on the resort and we get a knock on the door, it's the exterminator.....I'm like really he comes in does his job the fumes give me an instant migraine!!! I immediately go and speak to the Manager on duty Victoria who also apologized for the lack of communication on the resorts part as they were not able to get an exterminator out until then....she mentioned that something would be done for our inconvenience. However later that evening we saw another one, the night manager tried to say it was due to the resort being in the jungle .....really how old are you and don't insult my intelligence!!
I couldn't sleep now because I'm freaked out, my last days on the resort was ruined.....it would have been simple just to switch our room out. However they were saying they were at capacity but we we're not seeing a lot a people and we passed by a lot of empty rooms. When it was all said and done we were discounted one of our dinners!! So after two years of visiting this resort this is definitely our last time vacationing here. We will stick with the Villa group in Cabo absolutely love that one!!!!!
- Official Description (provided by the hotel):
- This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more less
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- Also Known As:
- Villa Del Palmar Cancun Hotel Playa Mujeres