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“Beautiful resort!”

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Villa del Palmar Cancun Beach Resort & Spa
Ranked #5 of 6 Hotels in Playa Mujeres
Certificate of Excellence
Sacramento, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful resort!”
5 of 5 bubbles Reviewed June 11, 2013

My husband and I stayed here for our 1yr anniversary, and we had a wonderful time! The rooms look just like the pictures online, and were amazing! Every room has a hammock and ocean view to some degree, which was awesome. Just by looking at the other rooms from our room, I highly doubt there is a room with a bad location. We had the all-inclusive package which was great. There were only 4 actual restaurants on location with one kind of beach grille by the pool (which was very casual), and 2 of the restaurants weren't included in the all-inclusive (steakhouse and sushi). We only stayed for 4 nights but if you were there longer, you might get a little burned out of the restaurants, especially if one cuisine was not particularly your choice. The food was great at all places we ate though, so no real complaints. There are several king size beds on the beach that you don't have to reserve, which was great. If you are looking to be close to stuff to do without taking a cab, this isn't the resort for you. It's not on the Hotel Zone (you can see the Hotel Zone from the resort though) and essentially in the middle of crops and fields, but right next to the ferry that goes to Isla Mujeres (within a 5min walk so very convenient). It's secluded so very quiet and relaxing, definitely not a party resort and no clubs on location. The pools were great and there were enough that it never feels crowded. I probably would not stay at this resort again given it's a little out of the way for us and we'd like more variety, but absolutely no complaints and would recommend it to anybody looking for a nice, quiet, and relaxing vacation. Service was excellent and extremely responsive as well.

Room Tip: All of the rooms are fantastic! Every room has an ocean view, all come with hammocks. You can't...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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Review collected in partnership with this hotel

Helpful?
1 Thank Laura A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, August 5, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,739 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,464)
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English first
Stockbridge, Georgia
1 review
5 of 5 bubbles Reviewed June 11, 2013

We have been to Villa DelPalmar a few times. Each time it's as awesome as the last. The workers are there to please you and make you comfortable! The food is excellent! Lots to chose from and something for everyone! We are now owners because we new we would be back again and again! Come and try it out for yourself!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Terimryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, August 5, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 11, 2013

Brand new, clean, service good, food excellent,employees great. I do think there needs to be a club or more lively bar for the younger crowd. The entertainement is put on by the activity staff and while they get an A for effort, it is not as professional or entertaining as you would expect in the price point for this property. Too far to go into town to try out other clubs or entertainment.
The remoteness is very relaxing, but would have even enjoyed a piano player/singer in addition to the same quartet in every restaurant every day and night.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, August 5, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 11, 2013

I do like the Villa Del Palmar the resort is so beautiful ,except we couldn't swim in the ocean because of one reason ,we did walk right behind the Steakhouse we did smells raw sewer and the water color was so red ,at the point we had to walk back to the hotel,another problem one morning we couldn't take a shower because of low water pressure,,,,,hope my review is very helpful to you ,hope to hear from you,,thank you,
My name is Charbel Sfeir,

Room Tip: Rooms was very nice ,except we did walk by the rooms they had dishes and glass of front their until...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Charbel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, August 5, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. George, Utah
1 review
5 of 5 bubbles Reviewed June 11, 2013

Management and Staff are all fantastic! Beautiful Grounds! Great Pillows! All around a great experience!! Highly recommend it!! Easy access to the beach! Fun restaurants real close! Swimming pools and pool areas are great! Love the fire pits!!!

Room Tip: Ocean Side
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank UNITEDKARMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, August 5, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 11, 2013

We loved our week vacation. The water was perfect. The food was great. We had the best fishing experience of any other trip we had been on. I would highly recommend the rooms with the terrace. Our friends and my wife and I are already planning our next vacation through the Villa Del Palmar resorts. The fish we caught and that the hotel prepared was the best meal of the trip. Your staff was polite and fun to be around.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elk9108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, August 5, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed June 11, 2013

This hotel is located north of Cancun's hotel zone and away from the party scene. We will be coming back next year so we did enjoy it. The food at the restaurants is pretty good, but I preferred Davino's over the others. The beach is small and not that great, but that is the only negative I would have to say. The resort is beautiful and if you stay above the 4th floor you will get a beautiful view of the ocean. It is very close to Isla Mujeres, which is a pretty fun day trip. I would recommend this resort to those looking for a nice place for a family stay.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank reppinJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, August 5, 2016
Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Property: Villa del Palmar Cancun Beach Resort & Spa
Address: Carr Punta Sam Km 5.2 | Manzana 9 Lote 3 SM 2, Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Playa Mujeres
#5 Spa Hotel in Playa Mujeres
#5 On the Beach Hotel in Playa Mujeres
#5 Luxury Hotel in Playa Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Villa del Palmar Cancun Beach Resort & Spa 4*
Number of rooms: 415
Official Description (provided by the hotel):
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres

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