Like other reviewers have mentioned...it seems that the negative reviews may be from guest who have purchased a "timeshare deal". Our stay at Villa Del Palmar by far was our best vacation EVER!! We have stayed at Excellence Playa Mujeres (loved) and Privelleges Aluxes (liked) on Isla Mujeres. We traveled March 15th-25th, booked a deluxe all inclusive suite thru Expedia. Booked our round trip transfers thru USA transfers, believe it was about $65 plus tip, they were very timely and professional. We arrived at VDP around 830pm and check in took about 10 mins, there were maybe 2 other groups chking in at the same time. If you arrive at a hotel at a busy time of day...it is expected that you may have a long wait time, this happenes every time we travel to Vegas...no biggie for us. We were upgraded to a one bedroom suite as our room type was sold out (the hotel was aprox 80% booked while there). A deposite of $3000 pesos was held on our Amex, again no biggie as this seems to be the norm at hotels for incidentals. We were not approached by the "time share" concierge, the next morn we recieved a call letting us know we had a welcome packet, we never went for it and were not bothered about it again. Our room was GORGE!!!! It was exactly like the pictures...we were in room 2702 (bldg 2 floor 7)...AMAZE! We did not have a reservation for din the first night so we grabbed din at the bite bar and were happy to sit in the fresh air after traveling. The next day we were able to make reservations for up to the following 2-3 days. Typically we ate breakfast around 9-10 and only had a few min wait time. Dinner times were usually 630-9 and again only had a few min wait time. Evening entertainment seemed to run from 8pm-930pm...next time I think we will sched din around this. DO NOT worry about the food, it was GREAT! I am a VERY PICKY vegetarian and also suffer form UC. At home we tend to eat at locally owned restuarants and as organic and sustainable as possible. I was worried about finding foods I would like...NOT a problem at all! Davinos for breakfast was good, lots of choices, made to order omelet station fresh juices including green juice, gauva, and grapefruit. Lunch was usually from the bite bar, ceviche with chips...YUM! Dinners at Hiroshi, Davino and La Casona DELICIOUS!!!! As far as the service goes, I have never seen a group of staff more happy to please their guest and hustle! Kuddos to Jose at Davinos and a HUGE SHOUT OUT to Merly, Katia and Rapheal at the beach who took care of us everyday...we actually walked away from them with tears in our eyes on our last day...SUCH AMAZING people! If you can PLEASE PLEASE tip your servers!!! We brought along $900 usd specifically for tipping and were more than happy to tip for the great service we were given. If you are looking for party central...THIS IS NOT THE PLACE to go. Our days were spent relaxing on the beach, painting, or walking the beach. The beach does have seaweed that washes up...not abig deal to us...it is the ocean after all. the resort it self is BEAUTIFUL and very clean. Timeshares: we spoke to a few people who did the presentation and they were fine with it, one couple even made a purchase and said it was one of the better groups they have worked with. I WISH WE would have done it as I am missing VDP and want to be back NOW! We will ABSOLUTLY be returning to VDP and will suggest to all of our friends and family! Thank you again to VDP for the BEST VACAY EVER!!!!! If you have any questions please feel free to pm me ; )
- Official Description (provided by the hotel):
- This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more less
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- Also Known As:
- Villa Del Palmar Cancun Hotel Playa Mujeres