I read many reviews from many websites. There were some recurring themes, and we found some to be true for us, while others were not true for our stay. We did do the all-inclusive, which was a good value, in my opinion. On this trip were me, my husband and my teenage son.
Check in: We had a lovely experience checking in, but I could see that if there was a crowd, it would take a while. Larry helped us check in--fabulous. I later saw him at the desk for another issue, and he was always cheerful and helpful. We were greeted with cold drinks, and while our room wasn't ready, we were sent for lunch. It was ready soon after.
Room: Nicest all-inclusive room we have ever had in Mexico, and we've had plenty. Everything is new and sparking and granite and stainless. We had a one-bedroom oceanview suite which had a separate living area with a Murphy bed and two full bathrooms. Also, there was a full kitchen with pans, pots, coffee service, etc. as well as a washer and dryer. We didn't do laundry and we didn't cook (all-inclusive option), but I could see where it would be great for families with children. Our mini-fridge was stocked daily with drinks and a few snacks, plus we had a coffee set-up in the room which was restocked daily. Only complaint about the room was too much water pressure (sharp needles). It would really hurt on a sunburn. We made up some names for the needle-like pressure, but I can't share as they involve body part names. :) This is a clean forum.
Wind: I have never seen such a windy place in the Cancun area (just a few miles north). I don't know if it is the location or it was just a bad week, but it made laying on the beach difficult on some days. It was like exfoliation from the sand. Things were flying off of buffets, etc., and it wasn't too pleasant to have meals outside. It was also hard for my husband to golf.
Spa: Very nice. I had a great pre-massage relaxation, and Leticia gave me a wonderful massage. My husband had a cold/fever he couldn't shake, so I went to the spa to ask if he could use the steam room. We paid for his use (since he wasn't buying spa services), but they were very accommodating and friendly. It was worth it. A+ to the spa!
Food: The breakfast buffet at Davino's almost always had people waiting for tables in the morning. Our longest wait was 15 minutes, but I just made myself a couple of mimosas. Relax! Once inside the service was good, and breakfast is always my favorite meal in Mexico. There was a lovely lady making empanadas in the back corner. She was super friendly and seemed proud of the food. Thank her! Tip her at the end of your trip! We tried Zama for breakfast one day. It was less crowded, but less variety on the menu. The only issue we had with meals is that you *had* to have a dinner reservation, even if you wanted to go to the buffet at Zama at night. That really requires you to plan ahead. We didn't eat at the steak house, but we liked Davinos and loved the Hiroshi sushi place. We are Asian food snobs, and it was great. The hotel did an amazing job of providing food for snacks/lunch, delivered to your chair by the pool or on the beach by your server. Tip them! There were small pizzas, nachos, hamburgers, etc. All were fast and hot. We did do room service one night. It was fine, delivered right at the time they promised with great service (thanks, George!). Oh, and we had lunch off the menu at Zama, which was amazing. Duck tacos and ceviche and fish tacos. All very high quality. Dinner at Zama was disappointing. Just so-so. All in all, food was good and as I said, I think a good value on the all-inclusive plan.
Service: Amazing. At every turn. We encountered many, many staff members on this trip. I cannot say a bad thing about them. Everyone had a smile, and everyone was helpful. We loved Merly and Mario (pool/beach servers). These people work incredibly hard. Tip them!
Time share: We only had one person ask us if we were interested in attending, and that was when my husband tried to book a golf trip at the concierge. And he offered the time share meeting to us because my husband could get a free round of golf, no pressure at all. That was the only time we heard about it, although we saw tons of people taking tours every day. We had all-inclusive bracelets on, so I don't know if that made a difference.
Signing: Yes, it was a little disconcerting to have to sign a check every time you got a drink or a meal, but we checked our balance at the front desk a couple of times and nothing was charged to our room except spa services, which we expected. After that, we relaxed. Be sure you know what your room includes. They tried to tell me premium beverages were not included, but I had my travel information (booked through Vacations to Go) which stipulated premium beverages. We didn't have to argue; we just pointed it out at check in and they put it in the system.
Beach: Nice. Yes, there is some seaweed. It stinks. But that was only a day or so, and then there was a cleanup. I only saw one cleanup in progress , but after that, it was clean.
Entertainment: Virtually none. There was a Mexican theme night, but it was so windy that we couldn't enjoy it as they hold the entertainment in an open area. Bring games/cards and/or friends!
Complaints: The Wi-Fi is awful. I am self-employed, and I had work to do. I had to take my iPad to the lobby to get a signal. Very frustrating. There is a computer in the lobby you can use, but you have to wait your turn. The very worst thing was the music played at the beach. It was the worst lounge music you can imagine. I know that they are appealing to an older crowd, but they took slow songs and made them slower. Imagine Michael Jackson's Thriller album on low speed. So, so, so bad; I thought I would lose my mind. I am 50, but I was longing for something with a little party feel. That music was depressing. We complained, and we asked them to turn it off. We were told they had to play music. They did turn it down a bit. My two complaints about the resort outweigh all the positive for me. Without the Wi-Fi and with that beach music, I cannot imagine returning. If those things don't matter to you, then it was a great trip.
- Official Description (provided by the hotel):
- This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more less
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- Also Known As:
- Villa Del Palmar Cancun Hotel Playa Mujeres