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“Amazing experience”

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Villa del Palmar Cancun Beach Resort & Spa
Ranked #4 of 7 Hotels in Playa Mujeres
Certificate of Excellence
Reviewed January 23, 2013

superb service, great food...all a la carte, incredible rooms
great place for a romantic get away !
24/ 7 room service.
pools were great
beaches good, but seaweed present
book last minute and great incredible value

we will be back

  • Stayed: January 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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6  Thank msaunders4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded August 5, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,711 - 3,717 of 4,325 reviews

Reviewed January 22, 2013

We stayed at Villa del Palmar over Christmas 2012. We are a family of 6 and had a 2 bedroom suite. The room was perfection and I personally have never had a better sleep at any resort anywhere! Our package was an all inclusive deal. The only buffet at the resort was the extensive breakfast buffet which was awesome. All other meals were made to order. What a lovely change from buffet after buffet. Our only issue was having to sign for every meal or drink. The service was so good it was hard not to tip extensively throughout the week. The staff is ridiculously delightful. Marcella the concierge, Eduardo at the gym, Mauricio at the Steakhouse and buffet, Oliver at the pool, just to name a few, were the most helpful and pleasant staff we have ever met. On the downside there was absolutely nothing going on at night. Avoid the time share tour. They get pretty hard core when you decide not to buy.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
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6  Thank Foursthelimit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded August 5, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2013

This hotel is amazing, the food, the pools, the rooms but especially the staff; I have to say they made the stay outstanding. The only complaint I would have is that the hotel is way out of town, about 40 minutes if you want to go party in Cancun where the strip is or basically do anything else. It is very secluded so if you are looking for R:&R, this is the place. Also, sadly, the water does indeed smell like sewer water. I hope they find a way to fix this most annoying problem, it just ruiins the entire ambiance of the place. Otherwise, it's a magnificant place and I will come back again for the right deal.

We did the timshare spiel, it was about 2.5 hrs and started with a nice breakfast and a guy named Ed who was just making things up as he went (i know because I have a friend who owns one of these), then when we wouldn't buy came Brad who insulted us and said if we wait until we are retired we will most likely be dead. Then the good looking English chap who was really nice, then a survey which was really another pitch and finally a lady outside who gave it one last shot. It is really too bad they have to hound you so bad when you tell them no but I withstood it and the rest of the vaca was fantastic!

This is a great place to go and just relax.......

  • Stayed: January 2013, traveled with family
    • Value
    • Location
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4  Thank clearthinkerinco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded August 5, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2013

We stayed at the resort in November, so it wasn't too crowed which was great. There was no need to wake up early to save chairs by the beach or pool. The hotel has a shuttle, but the time limits aren't really conducive if you want to stay for a while in the hotel zone. We ended up taking a taxi back so it cuts the cost on at least one way of travel. The beach is gorgeous and Luis has a bunch of activities from Zumba to yoga every day. Be sure to visit the gym, because victor is super attentive and will give you a personal training session. The spa is amazing and I would definitely recommend making an appointment. There are three hot tubs to soak in prior to your massage. You can also catch the ferry right next to the hotel to go to isla mujeres.

  • Stayed: November 2012
    • Value
    • Location
    • Rooms
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5  Thank Kat0849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded August 5, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2013

A very relaxing atmosphere! I will start with what we liked and then provide areas that require improvements.
We loved how friendly and attentive the staff was, they were proffesional in all areas from gardening to cooking and housekeeping, great job.
The Food was very good and good selection to go with if you stay 7 nights, after that it may seem too much of the same over and over.
The welcome was great but the time share tour is not as courteous as they put to you. They will pay or gift if you to do a 90 minute tour and suggest that it now is law that they not pressure the public as this affects tourism, however everyone we spoke with on this including our tour takes double or more. If you say no they tend to get higher managment to try harder, if this isn't pressuer then I don't know. What we know is if you are on time share it is not all inclusive, you pay meals or cook on your own.
Hope this helps.

Room Tip: Get a room near elevator or hall to pool to shorten the walk to room.
See more room tips
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded August 5, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2013

The resort is new and absolutely beautiful - better than most 5 star in Cancun. My husband and I have been to this resort 2X, Mar 2012 and Jan 2013. The staff are fantastic, the rooms are clean, and the food was good and the pools are awesome. HOWEVER, unless the price is VERY cheap, I would say there are 2 things that are deal breakers for future visits. Firstly the smell of the water in the washrooms is disgusting; it smells like sewage. When we were there in 2012 it was brand new under construction so I assumed they didn't have their water treatment plant working properly. Unfortunately, in 2013 the water quality was the same. My hair smelled like sewage! You can't use the water to brush your teeth and most certainly you'll feel dirtier after a shower than before. The second thing is the beach. In all my years of travelling to Mexico (10+ yrs) I've never seen more seaweed than on this beach. They have a tractor drive up and down the beach scooping the seaweed so people can walk. I watched one man wade through the seaweed to take a swim. He walked through THICK seaweed for about 50 metres before he found a clear area to swim.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Sienna717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded August 5, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2013

I'd like to start off by saying this was my first vacation that I took without my parents being there, I went with a girl friend, both of us being in our early 20's and we were both looking to have a relaxing trip and to feel independent by leaving the country by ourselves. We were a bit worried because of what we read in past reviews, especially the information they push on you about the time shares, but let me tell you everything went smoothly and our worries quickly went away as soon as we took a look at the beautiful view outside of our hotel room window. They mentioned the time share presentation to us once during check in and we declined, it was never brought up to us again.

We had a room at the very back, but it faced out towards the ocean. Our room was beautiful, however my bed was not the most comfortable (I own a Tempur-pedic at home so I guess most beds wouldn't match up to what I'm used to) but I made the best of it. One thing I noticed was that the resort looked very new and they do a good job with the upkeep of the resort to keep it looking new. Everyday we saw employees maintaining the resort by cleaning and tending to the guests every need. I never saw a speck of dust or a dying plant, everything looked fresh and new. The grounds of the resort were very spacious and at the time, hardly anyone was at the resort so it was always quiet and very easy to kick back and relax. I do agree with other people when they say the resort had very little to do as far as activities and night life, but that didn't concern us since the sole purpose of our trip was just to chill by the pool and the ocean. We were there for only 4 days but we did admit that if we were there longer we would've had to venture outside of the resort for activities. We did want to try kayaking when we arrived but unfortunately it was very windy while we were there so we didn't get to try that out.

The food we had was absolutely delicious. Very fresh and amazing quality and presentation. The breakfast buffet had everything you could ever want and zama and the sushi restaurant had some of the freshest fish I've ever tried. We had the all inclusive deal and there were very few exclusions, only bottles of wine, lobster, kobe and angus beef were not included. It did make us a little nervous to sign after every meal and beverage but at the end there weren't any extra charges so we were satisfied. It was just hard for us to believe that all of the great food we had was not included!

I've read people complaining about the seaweed on the beach. Yes, there was seaweed- it's a natural component of the ocean and the staff does their best everyday to clean it. There was not a lot of it though, and it definitely didn't stop me from enjoying the beach and going in the water. Overall I loved this resort and the staff was always friendly and most of them spoke English. I hope to return to Villa del palmar again someday!

  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
10  Thank Sara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Director de Relaciones Públicas at Villa del Palmar Cancun Beach Resort & Spa, responded to this reviewResponded August 5, 2016

Dear Guest,

Thank you so much for having take the time to write a review on our property. We have implemented a response system where each of the comments will be answered within 48 hours.

We are also providing a special phone number and direct access to our General Manager 24/7 for any guest satisfaction issue. Additionally, we have created a guest relations desk in the lobby of our hotel to attend any issues and transform experiences from negative to positives.

We pledge our commitment to your total satisfaction.

Thank you and warm regards,

Gabriela Uribe
Communications Manager
Villa del Palmar Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Address: Carr Punta Sam Km 5.2 | Manzana 9 Lote 3 SM 2, Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Playa Mujeres
#4 Luxury Hotel in Playa Mujeres
#4 Spa Hotel in Playa Mujeres
#4 On the Beach Hotel in Playa Mujeres
Price Range: $129 - $666 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Villa del Palmar Cancun Beach Resort & Spa 4*
Number of rooms: 415
Official Description (provided by the hotel):
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres

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