The newer part of this resort had just opened and they did not have enough well trained staff to cope. The rooms are great but we were in section 3 which gets no sun and I think most of section 4 has the same problem. It is a horse-shoe shape with all the rooms facing in.
The pluses: nice but small beach, which is right beside the old cheap ferry to Isla Mujeres; fairly good food though the buffets were ordinary and the reservation system was chaotic; some excellent staff (Andres, in the lobby bar); drinkable house wine; clean; quiet; good stretch/yoga class.
The minuses: Check-in and check-out, the "not included list" and all the signing chits for everything; the front desk staff seemed insincere (smiles but no action); paying for telephone calls whether you make a connection or not; isolated location with nothing to do in the evenings and very few activities during the day (windy weather caused the cancellation of kayaking etc.);faulty Internet connection (maybe a Cancun area problem) and $10 US/day is a ridiculous fee. All our subsequent modest hotels provided the service free of charge.
- Official Description (provided by the hotel):
- This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more less
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- Also Known As:
- Villa Del Palmar Cancun Hotel Playa Mujeres