This resort is gorgeous! The staff can do with more training and this resort was understaffed during the time we stayed which was Dec 23 to Dec 30th. Big disappoint, no gala dinner, hope they have it fixed for this year. The beach is not great for swimming, vegetation everywhere, but great for relaxing or sunbathing, you got service there, hammocks, bar and it was very clean. The pools and hot tubs excellent. Concierge available all day, even though some of the info given to us about restaurants were not accurate, we also got bumped from dinner reservation which was very embarassing. La Casono buffet sucked on a regular basis, the other restaurants are fine and food was tasty can do with more variety though. They also had a bill signing for every order for all inclusive which was time consuming and a bit annoying too. Staff was generally friendly and helpful, lobby bar and barman Andres was awesome. Ddid not try the spa services but it is beautiful area. Shuttle is available to the town, hotel zone etc, we spent a day had fun, we took the ultramar to Isla Mujeres, now if u wish to snorkel or spend a full day, get there before 11am u get the golf cart at a flat rate of $500 pesos if not you pay $180.00 an hr. It takes an hour to drive the entire island, we ate local and it was fabulous seafood. Overall we an an awesome time, I would definitely recommend this hotel in the hope that management has ironed out the few kinks I mentioned.
- Official Description (provided by the hotel):
- This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more less
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- Also Known As:
- Villa Del Palmar Cancun Hotel Playa Mujeres