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Reviewed November 7, 2010

We came upon the hotel by accident. We had been staying at the Excellence Cancun but after 7 days of complaining about the damp & dirty rooms etc we were asked to leave. The Excellence thought we would like La Amada better so off we went. As soon as we walked into reception it recieved a wow from all 3 of us. We were in a different world. The rooms are fabulous, the grounds neat & tidy and the food was outstanding. The chef, the kitchen staff and the waiting staff went out of their way to make you feel comfortable whilst serving the best food in Cancun. We all looked forward to breakfast, lunch ,and diner unlike our last hotel.
We did visit the spa which is lovely however my treatment was lost in translation, so instead of recieving a body massage I was given a medieval torture treatment (supposed to make you slimmer) after a few cocktails later on we all found it very funny so no harm done.
The only down side is that it is along way to Cancun for shopping or going to bars, it would be nie if the hotel could organise a shuttle service even if they charged a nominal amount I am sure it would be popular.
We cannot wait to return.

Date of stay: October 2010
  • Trip type: Traveled with family
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Thank alibax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2010

The service at La Amada hotel was impeccable. I had the good fortune of meeting the beach concierge, Ernesto, in his "office", - the beach, as he would comb the beach greeting all the guests with his big smile and friendly demeanor. We have a plan upon my return to La Amada, to hoop it up one evening at his basketball game outside the hotel. Thank you Yola for the double Mojito's. Juan Garcia, the chef was so hospitable that he prepared special meals for us upon request. He did it all with a smile. When you combine the friendly service with the privacy of each cassita/room you have the ingredients for a relaxing stay. The spa and massages were incredible especially after a grueling workout at the fitness center. I strongly recommend this hotel for a romantic weekend getaway.

Date of stay: November 2010
  • Trip type: Traveled as a couple
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Thank elbell5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2010

Our stay at La Amada for four days was the best vacation we have had in years and truly restorative. This is an amazing hotel, run by amazing people who truly do make you feel "beloved", from the cold towel and glass of champagne at check in to the sad faces when you leave.

The resort seeks to exceed your expectations by anticipating your needs and fulfilling them, often before you are even aware of what they are. Not only are they often 100% on target, they manage to do this without hesitation or the pretentiousness often found in other high end resorts. Everything here is down to earth, kind, genuine and gracious. It is extraordinary.

This is not the place to go for nightlife/partying/excitement. We came for rest, relaxation and stress management, and it was exactly what we needed and more. The location North of Cancun is perfect- you can, for $20 each way, take a taxi to the hotel zone if the music beat is what you crave. The rooms here are elegant and comfortable, the grounds are pristine and the quiet is sacred. The entire property has various forms of running water throughout, which aside from creating a relaxing ambience, also means you are never unintentionally eavesdropping on someone else's conversation. The spa, in addition to being strikingly beautiful, provides excellent services geared toward your complete and total relaxation. This really is a place of peace.

Highlights that come to mind:

The restaurants (the Grill and the Aroma) serve delicious fresh (really fresh, as in it was swimming this morning fresh) fish, beef, pork and mexican dishes. The food and beverages are not inexpensive (expect to pay what you would in the United States) but be prepared to enjoy. The Chef does an amazing job with sauces and presentation and there is an ample selection of food for all diets. If for some reason you desire something special/off the menu, just ask and you will be obliged to the fullest extent possible.

You cannot bring food or drinks onto the property from outside.

There is a small boutique/store which does stock basics, but it is VERY expensive (e.g. $26 for a tube of sunscreen). Bring your own basics. We didn't see a bottle of wine in the store for less than $50 so we were happy to purchase from the restaurant instead. Again, the prices are sometimes higher than the States (no $10 bottles of wine here) but they come with the most amazing gracious service you will probably ever experience in your life, anywhere, so just know that you are paying for way more than the wine itself and relish the experience.

Water is provided in bottles in your room. The water on the property is potable, but do not drink from the room faucet/showers. They have two levels of processing, all the water in the restaurants (the tap water) is good to drink. I noticed that water is often not immediately given to you, so you must ask. As soon as you do, people will fall over themselves giving you what you need. I am a swimmer and enjoy water after a swim. Our room had not been made up yet and so there were no bottles in it. I walked to the Grill, was given a glass of cold iced tap water and told that they would "correct" the situation with my room immediately (I didn't think it was broken, I just figured they hadn't gotten to us yet). That night there were 8 bottles of water in the room (usual is 2). This is a tiny example of the lengths the people here will go to make sure your stay here is the best it could be anywhere on the planet.

The largest pool is 35 meters. For lap swimmers, that means 22 laps is a mile. I do not know how they do it, but the water never hurt my eyes. If you forget your goggles they sell them in the on site store, but I never needed any and I swim a mile a day.

Everything must make you happy and comfortable. If it does not tell someone and it will, within minutes. Everyone who works here seems happy. SO happy. There are always smiles, and greetings and no one ever appears too busy to have a conversation.

Service everywhere on the property is the most attentive I have ever seen but never intrusive.

The property is exceptionally clean. There is maid service to the rooms twice a day and in the evening you will find flowers and a little coupon for a spa service, as well as the newsletter to tell you what goings on (workout classes, tastings etc.) are going on the next day. The only issue we had with our room, and it was so minor we didn't even bring it up, was that the tables were not wiped down with a wet cloth, so that spills were still there on the outside table- it was dusted but not wiped down. We noticed this on the walkway of our casita as well- little drips of coffee or a drink that stayed from day to day. Everything else was IMMACULATE. The resort uses some type of aromatherapy in the public rooms as well, so everything always smells delightful.

Depending how long you will be here, you really do not need a car. If you are staying long enough to go down to Tulum or want to spend a lot of time in Cancun proper then perhaps you will want one, but you can walk to the car ferry to go to Islas if you wish. You walk from the Marina on the pedestrian path about 15 or 20 minutes, past the two guard houses and you are there. The car ferry is not ultra slick like the passenger ferry from further in Cancun, and it takes longer, but it is perfectly acceptable if you are just wanting to go to Islas for the day to snorkel. There is a condo next to the ferry dock with a good restaurant in it (not as good as Aroma or the Grill but good) if you crave some variety.

There is an umbrella in your room closet for those rare nights when it rains and you want to walk to the main hotel area for dinner. It's tucked away in the back of the closet so you might not see it at first.

If you are coming, as we did, for rest and relaxation, you need to pack very little. Swimsuit, a couple of pareos, and a comfortable dress for dinner should about do it.

Smile. Everyone else does. The currency here is happiness, and there is NO ONE on the
property who does not respond to a warm smile and "hola" without giving you that and more back.

We had the hot stone and muscle soother massages, twice. They were excellent. The Aqua Viva treatment is enormously fun and relaxing. I dare not give it away as part of the fun is the surprise of it all, but it is fabulous and a perfect starter for your spa treatment. Again, the people who work here will fall over themselves for your comfort, always your comfort. It took us a day to relax and believe that this was all real, and once we did we could only respond with gratitude and awe.

Everyone with young children appeared equally content, as did the children. There is a small kids club and all looked occupied and happy.

Although we were only here for 4 days, many of the staff knew our names by day 2 which we also found extraordinary. We had a pick up for the airport at 1:30 and check out is noon. After breakfast we went to the pool to swim before packing and the hotel staff initiated a late checkout for us without our asking so that we could get one more hour of paradise. Graciousness at it's best.

"Continental breakfast" is not what you have experienced before and you do not want to miss it. If you are dying for eggs they will make you any kind you want for $5, but the buffet is ample with a beautiful selection of smoked meats and fish, breads, cereals, fruits and vegetables. It is fantastic.

We used Best Day for our airport transfers and were able to set it up and pay for it online before we got here. Approximately $34 round trip for two. They were wonderful, we recommend them highly.

I am very much hoping we will be able to return in March. Now that we have had the La Amada experience we are, for better or worse, going to be spoiled for anything else. Even if you have only 3 or 4 days, and need a good rest, go. You will never regret it and may just fall in love as we have.

Date of stay: November 2010
  • Trip type: Traveled as a couple
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2  Thank allisonwilcox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2010

I can't reccommend this hotel highly enough. It was so peacful and relaxing. The staff were extremly attentive and the beach was gorgeous and never crowded. The rooms were big and the shower could fit a famly of 4. We were close enough to the hotel zone in Cancun that we could visit for dinner or shopping but then could leave the mayhem behind us and come back.
The food is a bit expensive but the hotel is close to Cancun town and there are beach bars down the road. We hired a small car which meant we could come and go as we liked and didn't need to rely on the hotel for all our meals and day trips.
Once again this was a lovely hotel.

Date of stay: July 2010
  • Trip type: Traveled on business
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Thank Gervais40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2010

My husband and I spent the first part of our honeymoon at La Amada for 4 nights. We spent the last 6 nights in Cancun at the Sun Palace (all inclusive, couples only resort). I have to say that having been at both of these resorts, La Amada is a place we could return to year after year. It stood out above the typical, all-inclusive Cancun resort for so many reasons! First, we've never felt so safe and secure at any resort, which definitely helped to aid in our relaxation. You go through 2 security gates before you're greeted at the entrance with phenomenal service that carries through in every area of the resort. The resort itself was incredibly clean and well groomed. Every morning there were crews who were touching up the landscape and raking the beaches. It was such a serene, beautifully manicured resort with big, round beds everywhere on the beach and around the pools, and on our patio. We stayed in an ocean view junior suite, on the 3rd floor, and our room was so spacious and the bed was extremely comfortable. We ordered room service twice and it arrived hot within 20 minutes. We can not say enough about the food at La Amada!! It is very obvious that they have world-class chefs who take a lot of pride in both the presentation and flavor of the food. Our favorites were the ceviche, mexican seafood, risotto, and fajitas. Also, the breakfast buffet was phenomenal! It was different food every day with a similar theme, and there was no hot food. The french press coffee is something we looked forward to every morning, and have since purchased our own after we returned home!
As far as entertainment, there really wasn't any. La Amada is not a place to go to get crazy and wild and be entertained with performers and dancing. And I really don't think that's what they market either. I think their website does a good job of depicting what La Amada truly is, and that's a resort for rest and relaxation. It was a wonderful experience and we can't wait to go back to La Amada again!

Date of stay: September 2010
  • Trip type: Traveled as a couple
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3  Thank Hooneymooners_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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