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Reviews (4,335)
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Reviewed May 2, 2016

Very nice small hotel with friendly staff. Very clean and probably one of the best rooms I've stayed in. Would recommend and go back. They staff the resort like it is one of those huge hotels, someone to help every where you go

  • Stayed: April 2016, traveled as a couple
    • Value
    • Location
    • Service
Thank kathypend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2016 via mobile

THIS HOTEL IS BEYOND AMAZING.

All the staff go above and beyond to make sure you are more than comfortable! 5 Star INDEED!

Cristian the entertainer made our stay ever so pleasant. He leads the entertainment ever so well + is great at giving you history about Mexico. Juliet the tour advisor was great help too and ever so nice! All the activities were fantastic. There is no fault I can find about this hotel.

I definitely recommend this hotel to stay. It's not to busy. And the open bar is fantastic!

I will definitely come back!

Stayed: April 2016, traveled with friends
Thank Tania O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2016

My wife and I had a wonderful stay at the Beloved Playa Mujeres. This was our fourth visit to Cancun, but none have come close in service and quality as our stay at the Beloved Playa Mujeres from 4/22-4/27/2016. The service was outstanding from the beginning with meeting our favorite waiter at the Isla Grill whose name was Orlando. His timeliness, courtesy, and attention to detail was outstanding for the 4 meals where Orlando waited on my wife and I. The room was spectacular and was worth the small upgrade fee to have a plunge pool. The mattress was a bit hard, but when queried by the guest relations staff, they changed it out within one hour. The food was plentiful, eclectic at times, and always prepared to our liking. The pools were very clean. The room was maintained in immaculate condition and the housekeeping staff were always very obliging. We will only be staying at the Beloved Playa Mujeres for all of our future visits to the Cancun area.

Room Tip: Upgrade to the corner room if available. Worth every penny.
  • Stayed: April 2016, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2016

We were at the Beloved hotel for 7 days - room 322. We use to travel one to three times per year for about 25 years. We are both mid fifty. We stayed in more than 30 all inclusive resorts, 5 * in Mexico most the time, but also in D.R. and Cuba.

ROOM*****
The rooms are very large and clean.
There are a small walk-in and dressers to put your all your stuff; alot of space and enough hangers.
The safety boxe is enough large for iPad, laptops, etc.
It was nice to have a Nespresso machine in the room.
There is kind of bar with spirit bottles, a small fridge (beer, pops, water, juice, ...) and selection of munchies re-stocked every day. One of the best mini bar service we had so far.
The balcony was amazing...large, private and well equipped (bed, chairs, table). It was very pleasant having a drink on the balcony at the end of the afternoon.
There is a large jacuzzi similar to EPM. This time we did not use it. I really appreciated the large shower with the multi water jets.
We were in building 3 and it was very quiet. I use to go to bed early and I have never been bothered by neighours, noise, ..
Room cleaning and night turn down was perfect, according the schedule we choose.
NEGATIVE ASPECTS: mastress is a bit hard, the furniture is a bit outdated, the bathrobes we got were both tired. I got slipers that looked already used and washed...I asked a new pair and I got it the same day. The cosmetic miror is not fixed well on the wall and it is a bit rusty. Internet connection should be improved.

RESTAURANTS****
Our favourite restaurants were Aroma and Lupita. We went to El Mar for lunch or we ate on the beach also. El Mar is a charming sea-side restaurant. One night, during dinner, we had a wonderfull spectacle, we saw the moon, red and big, rising on the horizon in the background of Isla Mujeres. In genegral, you can have good salads in each restaurants, and they have vege menus which I really appreciate. The Lupita lounge is nice, you should go at least a ounce. I loved the mijoto rosa.

BEACH ***
The beach was cleaned every morning (seaweed, waste). The sand is white and fine. When the sea is calm you can see the various colors form light blue to dark green, with Isla Mujeres in backgroud. It pleasant walking in the morning. We walked many kms on the beach. The sand is packed near water and makes the walk easy. Many sunlougers and some sunbeds, easy to find a place to sit.
NEGATIVE ASPECTS : some are palapas are near one other, when people smoke it is unplesant, also smokers put their cigarettes butts in the sand. I was desapointed when I realised how much the cabanas obstruct the sea view. Occasionally during the day we have smelled fume from the watercrafts running around, I hope the Excellence Group hotels in this areas will limit the numbers of these engines.

PERSONNEL****
The staff was kind and gentle, attentive to our requests. Jesus did agreat job on the beach, working hard to be sure that we got everything we need, every morning coming to say hello. Also at the Aroma restaurant we really appreciated the work of Esechiel. I appreciated the caring and profesional service of Esechiel. He explained the menu, recommanded dishes and he made every effort so we can have a pleasant dinner.
NEGATIVE ASPECTS:
Sometimes inexperienced waiters served us. I thought that they should be trained more serioulsy before to work with the clientele.

Overall, we had a good stay and I would recommand the TBL.

  • Stayed: April 2016, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank MissCubata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence G, Community Manager at Beloved Playa Mujeres, responded to this reviewResponded May 25, 2016

Dear MissCubata,

Allow us to thank you for taking a time to write this review in which you share your experience at Beloved Playa Mujeres with all Trip Advisor Readers.

Thank you for adding remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable as well as the quality of food, facilities and amenities, which made your experience relaxing and enjoyable.

We also appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. Your comments are very important to us because give us the opportunity to know better about the aspects we need to work on in order to provide the best infrastructure to our valued guests.

In order to work on improvements, please rest assured that all the info you have raised has been shared with the related departments.

We hope to have the privilege to welcome you back in a near future and to provide you another unique vacation experience.

Please receive our warmest regards from Cancun!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2016

The first feeling is wow, second is wow and third is well you guessed it...wow.
Only drawbacks were
1) Wait staff or cooks were a bit slow, however really sweet and professional.
2) Due to the fact that it is designated a family resort parties end quite early, however you are welcome to "move" the party to the indoor lobby till about 1am. We did that :)

This takes vacationing to another level.
Our first contact was with Laura J. We went over to MX to visit the venue and were impressed. Laura held our hand up until we arrived back for the lovely week.
Our wedding experience was great, Maribel S. our wedding coordinator was fantastic and our event was worryfree.
When we had a last minute excursion problem our superstar angel Jenny (front desk) handled it like a boss!
One of the front staff (Edgar) was attentive and helpful.

From this point on the has become our standard.
We were spoiled, the guest service and staff level were of the highest standard. Facilities and food were amazing. 24 hour room service was an added treat.

If you want to have a wonderful experience we recommend this place. We're going back for our anniversary and like to thank the organization and ask to keep it up!

  • Stayed: April 2016, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank lakuru r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence G, Community Manager at Beloved Playa Mujeres, responded to this reviewResponded May 25, 2016

​Dear lakuru r,

Allow us to thank you for choosing Excellence Riviera Cancun as your wedding destination and sharing your experience with all Trip Advisor Readers.

We are delighted to read that you had a deserved fantastic and memorable wedding & holiday experience at Excellence Riviera Cancun and our partners were able to exceed your expectations. Thanks for adding very generous remarks of the positive sides of your vacation with us and mentioning the services, the quality of food, amenities and facilities that made your stay relaxing and remarkable We also appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay.

Rest sure that your amiable comments will reach the related departments and colleagues.

We truly hope to have the opportunity to welcome you and provide another memorable experience.

Please receive our warmest regards from the Beloved Family!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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