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Reviews (4,250)
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Reviewed February 22, 2016

My husband and I recently had the pleaseure of staying at The Beloved Hotel in Playa Mujeres, Mexico. Every detail concerning this hotel was a delight to behold. We arrived at Cancun airport and our driver was was waiting for us in a brand new luxury SUV stocked with cold water....pleasant ambiant music and air-conditioning. The easy drive to The Beloved Hotel was just a taste of things to come.

We were greeted at the Hotel with charming hotel staff who took care of our bags and golf clubs and offered us a cold crisp glass of champagne and directed to our check in concierge. We were checked in effortlessly by the lovely Rocio and given a brief overview of activities and amenities and then whisked off to our room by a very charming bellman who gave us a more in depth orientation of the boutique resort.

Our room was a 2 story beach front Casita and far surpassed expectations! The views of the ocean and the beach were truly breathtaking! Eery amenety in the room was sumptuous. The decor is lovely....the king size bed is exceptionally comfortable and the linens first class. There is a pillow menu for those who require. Fresh flowers....blvgari soaps/shampoos etc.....fully stocked large bottle bar.....nespresso machine......whirlpool on the roof deck......the room was incredible!

The food and service at The Beloved Hotel is truly what sets this boutique hotel a part from the others. I have never met such gracious, charming, talented hotel staff who take such pride in what they do. Claudia, the general manager of the hotel ssets the tone. We would particularly like to thank Jesus for taking such good care of us for our romatic anniversary dinner, Marco and Freddy for making breakfast such a speical experience, Jose and Eduardo for taking excellent car of us on the beach, Jonathan, the Tennis Pro who is a fabulous coach and teacher, Benjamin the life guard who alway stops to say hello and make you feel very welcome, all of the ladies front of house at the restaurants....are so charming and lovely. In fact...everyone from the the house keeping staff, gardeners right the way to the top are beautifully dressed in crisp beautiful uniforms and so charming! Everyone goes out of their way to make sure that guest are pampered and spoiled.

I still cannot believe that this boutique experience was an all inclusive hotel. The food and beverages are world class...and if you add the exceptional staff and service ....you really do have an one of kind vacation. I cannot recommend The Beloved Hotel more highly. An exceptional experience. We will return!

Room Tip: Beach Casitas are worth every cent!
  • Stayed: February 2016, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank catherine w w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2016

My wife and I were fortunate to be able to spend ten days at this wonderful resort.
Everything was top-notch: the service, the restaurants , the rooms, the impeccably kept surroundings and the beach.
Best of all was the amazing staff who ALL did everything possible to make our stay a memorable one. We were greeted at the entrance by Edgar who served us sparkling wine and refreshing towels.

Then the magnificent front desk staff led by Samantha and who was ably assisted by Rocio and Sebastian.

The hosts and servers in the various restaurants: Alejandra, Adriana,Cristian, Luis, Noe (great Mayan coffee), Freddy and Marco. We enjoyed mostly El Mar and Isla Grill for the quality of food and great oceanfront views.

The indefatigable Eduardo who was always attending to our needs on the beach, refreshing our drinks promptly and keeping the beach area pristine.

Claudia and Daniela who were always inquiring about our needs and wishes.

Last but not least our wonderful maid, Blanca, who kept our room spotless and decorated our bed each day with beautiful towel sculptures.

Although the weather was not as warm as we would have had liked it to have been,
the wonderful staff made our holiday memorable.
We truly felt BELOVED.
We are definitely returning.
Muchos gracias y hasta luego.

  • Stayed: February 2016, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank 1956MIKE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2016 via mobile

My sister and stayed at the Beloved for 5 days and loved this hotel. Unlike many all inclusive a where they serve the masses, this place is unique. We had a 1st floor garden suite and access directly to one of the pools so that was great. It's also a pretty quiet hotel and the service is top notch. Their beach is beautiful and they take great care to clean it every day. We had no problem finding beach chairs without playing the beach chair game that occurs at so many big hotels. We would definitely recommend this place is you are looking for an upscale experience without masses of people. The food was also very good. The only two things I would recommend for improvement would be better wifi service as it was sketchy at times and a wider variety of house wines.

Stayed: February 2016, traveled with friends
1  Thank Rhonda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2016 via mobile

The Beloved is a special place where you are pampered and spoiled. The rooms are large and tastefully decorated. The food is plentiful with many choices and is more upscale than most all inclusives. The staff is extremely well trained, courteous, and willing to go out of their way for you. My husband, myself, and the two sixteen year olds who were with us all agreed the Beloved was loved by all of us. Thank you!

Stayed: February 2016, traveled with family
Thank Maryann J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2016

The Beloved is a beautiful upscale All Inclusive Resort. We had one of the rooms with access to the shared pool and I would definitely recommend staying in one of these suites. I had a massage at the SPA and the facilities are amazing

  • Stayed: April 2015, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank stefi3110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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