I want to preface my review by saying that I just got back from my stay at the Beloved with my boyfriend and we had a fantastic time. I had read lots of reviews before we went, so I felt that I had a pretty good understanding of the properties strengths and weaknesses. I do however think that some reviewers recently are being overly critical and looking to find faults. For example, people have complained about weddings. We were there for a wedding and it was impossible to even know there was a wedding going on! First, there are only 109 rooms so the weddings are not big. Secondly, the music in lupita lounge ends every night at 11pm sharp. Then the resort is pretty much dead. And lastly, the beach ceremony for the weddings takes place on the edge of the beach that is no where close to the rest of the beach. In no way does it disrupt your beach experience.
Ill try to just do a few highlights and minor areas to work on.
This is a small resort so just keep that in mind. There are also kids there. If that will be a problem for you, then don't go. But I had no problem with the size, lack of nightly entertainment or kids. I wanted a quiet retreat where I didn't have to rush to get a beach chair, where we would get great service, and just relax. This is that kind of place.
Spa -- We hadn't intended doing to spa but every day they have specials and we decided to take advantage of a 80 min massage for $130 versus $180. This was an amazing spa. The facilities are 5 star. I was surprised. I have done many spas around the world and this spa was one of the nicest. So definitely worth looking into the spa and the pre spa experience (cold plunge, steam room, therapeutic pools)
Food -- Its hit or miss, but this is also just based on peoples person tastes. Lots of people have reviewed the food so I won't go too in-depth. The breakfast is plentiful with tons of eggs, pastries, fruit, etc. We found that if you stuck to the mexican dishes at the restaurants you were never disappointed. I did find that most of the meat and fish were overcooked. Some nights I was able to get my meat medium rare but other nights it was well done. I think they are probably just worried about people getting sick. Don't expect amazing food but its fine and more then edible.
Service -- I thought the service was 5 star. The beach staff was excellent. We had Eduardo and Luis. One morning, we arrived to find Luis had already set up all our beds in our usual spot for us, and had tables and menus waiting. We did tip the service people -- particular the beach staff and drink servers at Lupita Lounge. We also usually tipped throughout the meals (including breakfast) but I don't think we were the norm. We had daily maid service twice - once to clean and then turn down. No complaints there. The hotel arranged our transportation and was quick with any requests. Everyone was always smiling and saying hello.
Rooms -- I thought the rooms were tastefully done and quite large. I will say that we did arrive to a room with an odd smell. We called down and they moved us to another room that did not have any smell. They clearly will go to any lengths to make you happy. The King bed was comfortable and the shower/bathroom area was huge.
The one thing that did bother my boyfriend a bit was that the hot tub by the ocean (which is really the only pool and hot tub people go in) was as cold as the pool. We told this to the manager but the next day the hot was even colder. We figured the heater was broken. Oh well.
I highly recommend this resort to anyone. If you want more "night life" or more stuff going on, you may want to try the Excellence next door. Just keep that in mind.
- Official Description (provided by the hotel):
- The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. Here you'll have a comfortable home base of contemporary luxury. Stylish hotel architecture and decor, generous suites, spotless service, deluxe facilities, and of course, our secluded beachfront setting, all enable you to let your days happen naturally. At this intimate beachfront community you'll enjoy personalized spa and wellness programs, fine dining, seaside golf, boating and fishing from our inland marina, and a host of other activities. ... more less
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- Also Known As:
- La Amada Resort
- La Amada Playa Mujeres