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“A good match between families and lovers” 5 of 5 bubbles
Review of Beloved Playa Mujeres

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Beloved Playa Mujeres
Ranked #2 of 6 Hotels in Playa Mujeres
Certificate of Excellence
Quebec City, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“A good match between families and lovers”
5 of 5 bubbles Reviewed July 25, 2013

So, I have 3 year old twins and we know it is not easy to find a vacation spot that will both please the adults and the children. I think this is really a good spot. Your kids will be in heaven with the kids club, the kids water park, the pools, the beach and the kids menu. YOU will be very happy with the modern and zen look of the hotel, the luxurious rooms, the food (in the nicer restaurants) the attention you get from the staff (I agree with another comment that I saw that you feel like a celebrity here), etc...You feel it is almost a privilege to be here.
If I had to complain and if I was the GM over there, I would work on 2 little points that I noticed were faulty. The first one being the fact that when you are in one the other pools outside the one that has a bar, the waiters barely come around every hour or 2. With the amount of staff they have there (it is very impressive), it is hard to understand their lack of attention to this. Second point would that although the food in the 2 most premium restaurants they have is truly very good (I would compare to a 3 1/2 out of 5 star in a US or Canadian equivalent), the other restaurants for snack or a casual meal are just average. They have their bakery down (which is a very good start) but the meats and the overall taste remind me of less expensive places.
But, in all, an incredible place for you and your family, a 4 1/2 star in my opinion...Don't hesitate, I'm just a very picky reviewer :-)

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zodro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence_Group, Community Manager at Beloved Playa Mujeres, responded to this review, July 31, 2013
Allow us to thank you for taking the time to write this review in which you share your experience at The Beloved Hotel Playa Mujeres with all Trip Advisor Readers.

We are pleased to know that your relaxing vacation with us was highlighted by the courteous attention of our staff & comfort accommodations. We are also appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay.

We hope to have the opportunity to welcome you and provide you the memorable and relaxing experience you deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,258 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,074)
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English first
Houston, Texas
1 review
5 of 5 bubbles Reviewed July 25, 2013

My girlfriend and i, along with other friends stayed at beloved in July. Everything was spectacular, upon check in, we were upgraded to a suite with a plunge pool in a corner unit. We had booked a swim up suite to begin with. The restaurants are very good but you have to be careful what you order...Obviously, a restaurant in mexico is not going to have amazing New York Strip. The staff was incredibly helpful and room service was very quick. I would recommend the Lobby bar if Heyden is bartending..We had a lot of laughs with him. At lupita lounge, as for Mary, she is the nicest waitress we had. There really were not any flaws in this place. But if you go and dont want to be bothered by kids, go to Excellence as they are adults only. We really didnt mind, everyone was great and we met good people.

Room Tip: Book a room right below the room you want and try to upgrade. We booked Swim up suite and were upgra...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kayvon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 25, 2013

Overall we rated this place as 5*. Accommodation was luxurious. The bars,beach and restaurants all top class. The small details mark this hotel out for customer service - champagne gift (we were on honeymoon), chefs pastry "treat" delivered to your room, the barman attempting to re-create your favourite wedding cocktail (porn-star martini - try it!!) and a creative sushi chef offering his fusion dishes. I think the sister company hotel "the excellence" on the adjacent site might have more restaurant choices but we were fans of the beloved.....commended.

Warning: this resort is a good 10km away from the main cancun strip - some might say that this is not the end of the world!!

Room Tip: Trade up to the near beach plots with private pool....
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Keven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 25, 2013

We stayed at this hotel about 2 years ago around laborday week. At the time it was called La Amada. The resort is really nice. We traveled with 2 kids and they had a blast. They have a special water park area fenced in for the kids and my kids really loved it. The food was great. We ordered room service a couple of times and the food was delicious and hot still hot when we got it. The bar in the room is a real nice treat for drinks. The staff really kept everything well stocked. They had chocolate milk in the in room fridge for the kids, they had chips, cookies and candy as snacks in the room. We didn't really drink the juices in the fridge so had them replace them with more chocolate milk and the staff was always delighted to take care of all our needs. we had a room on the 3rd floor which had a balcony with the pool view. There was a big lounger/bed on the balcony which we used alot. It did rain in the morning a couple of days and we got a chance to see a beautiful rainbow in paradise. WOW! the spa at this place is also amazing. It was the best vacation we have taken and are looking forward to going back real soon.

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nehurph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranfield
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 25, 2013

I was travelling alone and was looking for a luxury retreat that would provide 5* surroundings, facilities and service. I was not disappointed and in fact, The Beloved Hotel exceeded all my expectations! The Hotel was clean & beautifully presented; the staff were wonderful and the facilities were amazing.

I stayed in a casita with private pool: it was extremely well laid out with great amenities; the mini bar was continuously stocked and house keeping were discreet, thorough and friendly. I loved the idea of leaving a card in my door letting them know I was out and the suite was empty for cleaning! The resort itself is stunning: it is secluded and beautiful. It was very peaceful and even the public pools were quiet, serene - i think this is less to do with the time of year I went and more to do with the amount of private pools! I could see and hear the sea from my pool which was lovely. The pool itself was beautifully warm and cleaned regularly.

I enjoyed treatments in the Spa every day: now, I've visited lots of spa's (these are my "thing"!) and I can honestly say this one was outstanding! The facilities are stunning and the treatments were fantastic: the hydrotherapy was to die for! The Spa is well staffed and everyone was so friendly and welcoming: a particular thank you to Jose who coordinated all my treatments and was professional, helpful and just lovely!

I shall definitely be returning with my husband next year...and will be booking later this month in fact!

  • Stayed June 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EmmaBowmanSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence_Group, Community Manager at Beloved Playa Mujeres, responded to this review, July 31, 2013
First and foremost allow me to thank you for choosing The Beloved Hotel Playa Mujeres as host of your recent visit to Cancun.

We are pleased to know that our staff was able to make of your stay a relaxing and memorable experience due to the excellent service provided. It is also a delight to read you experienced relaxing moments at our spa facilities.

We all look forward to serve you soon and provide you the amazing vacation experience you deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
5 of 5 bubbles Reviewed July 25, 2013

We stayed here in July and EVERYTHING was fantastic. From the moment we arrived and were greated with a glass of chilled champagne to the moment we left and were given fresh baked pastries for our journey home, everything inbetween was fabulous.
The rooms were stylish and tastefully decorated. There were several choices of restaurants (all good) which we dinned in for breakfast, lunch and dinner. The chef even went to the trouble of baking GF bread for my husband! Nothing was too much trouble and the staff went out of their way to ensure we enjoyed our stay.
We will definitely go back.

Room Tip: We would book a Casita Suite next time, to give us more space.
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Taylor001_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheridan, Wyoming, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 25, 2013

My husband and I picked this resort for our honeymoon. It was the best decision we could have made! They greeted you like a celebrity when you got to the airport, when you got to the hotel, at the restraunts, and at the beach. When you walk into the lobby you feel like you stepped into a spa. Our room felt the same way and our bed was made every morning and turned down every night. They even decorated our bed with rose petels one night. The Lipita lounge was an amazing experience with their sushi bar and our bartender Guillermo greeted us every day and made me the best strawberry mojito I have ever had.Our waiter at the Isle Grill, Noe, catered to us like none we have ever seen before. Our last night there he decorated a special table for us and made us a special dessert. On the beach there were many waiters supplying us with whatever we wanted but the one who stood out to us was Luis. He was very attentive and made us feel very comfortable. The second day we were there the manager, Garbriel Garcias, came up to us and greated us by name. He was also very helpful throughout our week stay. We plan on coming back for you first anniversary next year and we can't wait to see all of these people again! Thank you Beloved Hotel for an amazing and relaxing experience!

Room Tip: anything with an ocean view
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence_Group, Community Manager at Beloved Playa Mujeres, responded to this review, July 25, 2013
Thank you very much for choosing The Beloved Hotel Playa Mujeres as host of your previous holidays.
We are glad to know your expectations were exceeded during your stay. We truly appreciate your comments regarding the excellent service received.
We hope to have the opportunity to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beloved Playa Mujeres

Property: Beloved Playa Mujeres
Address: Condominio Playa Mujeres, Playa Mujeres 77400, Mexico (Formerly La Amada Hotel)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Playa Mujeres
#2 Luxury Hotel in Playa Mujeres
#2 On the Beach Hotel in Playa Mujeres
#2 Top resorts Hotel in Playa Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Beloved Playa Mujeres 5*
Number of rooms: 109
Official Description (provided by the hotel):
The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. Here you'll have a comfortable home base of contemporary luxury. Stylish hotel architecture and decor, generous suites, spotless service, deluxe facilities, and of course, our secluded beachfront setting, all enable you to let your days happen naturally. At this intimate beachfront community you'll enjoy personalized spa and wellness programs, fine dining, seaside golf, boating and fishing from our inland marina, and a host of other activities. ... more   less 
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Also Known As:
La Amada Resort
La Amada Playa Mujeres

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