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“The Beloved Rocks!”

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Beloved Playa Mujeres
Ranked #1 of 7 Hotels in Playa Mujeres
Certificate of Excellence
Reviewed July 7, 2013

Our family stayed 5 nights in late June and thought our vacation at the Beloved was probably our best ever. Our friends had stayed at the hotel for several weeks last year and they raved about their stay. We haven't been on a proper vacay in a few years, so decided to splurge a bit on a penthouse suite, which Carina was helpful in securing. The room decor was not necessarily the best, but it was SUPER clean and really, really BIG. The plunge pool on the terrace was a definite hit with our 6yo twins.

The food was quite good, especially for an all-inclusive resort. We really only had one misfire of a meal and the rest were very good to outstanding.

The service is truly what sets this place apart. From the initial greeters to the guys that re-stock the snack bar in your room, EVERYONE is super-friendly and polite. As they get to know your preferences, they actually look for ways to make your stay special. For example, Noe, a waiter, knew I liked a grilled fish dish I had for dinner one night and when he saw me the next day, he went out of his way to let me know about a special fresh fish the chef had gotten that day. On Wednesday's they have a special paella at the beach restaurant that they do not ordinarily serve the rest of the week. When we told the restaurant manager, David, how much our daughter loved it, he went out of his way to arrange for the chef to make it the next day at lunch- just for our family. Everyday they stock your fridge w/ drinks and candy and will basically put whatever you want in it.

The kids club was terrific. We were a little weary of leaving our kids alone in Mexico, but Africa and Wendy were awesome. The kids got to do projects and come back nice and mellow.

The pools were tremendous. They are all about 3.5-4ft deep so never much concern about the kids getting in to any trouble. One of them is HUGE and there was virtually never anyone in it. The kids could splash/play without ever really bothering anyone.

The gym was quite good for a hotel. All the equipment is modern and clean, and the space is a very good size.

There is not much nearby the hotel which was perfect for us. I have to commute a lot for work, so the goal was to not get in to a car the entire time. The people staying at the hotel were primarily families with younger children. Most everyone was very mellow and we really only experienced one or two obnoxious folks abusing the unlimited booze.

Overall, we would highly recommend this hotel. We haven't already started planning for our return trip next year.

  • Stayed: June 2013, traveled with family
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4  Thank THFallsChurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,476 - 2,482 of 3,824 reviews

Reviewed July 6, 2013

We went in April for a 4 nights stay at the Beloved hotel. It was a fantastic vacation!

-The hotel is about 30 minutes from the airport. It is next to the Excellence Playa Mujeres resort.
Small resort (about 100 rooms) with 3 pools and 4 restaurants.

-We had a junior suite ocean view. We had emailed the concierge prior to our arrival asking for a higher floor and a nice view of the ocean. We were on the 4th floor and we could see part of the ocean from our balcony.
Our room was cleaned daily and the minibar restock with whatever we had used. They even offer snacks like chips, chocolate etc...

-Food/restaurants: The food was really good. We didn't have one bad meal the entire stay.
Try the chicken barbecue pizza at the restaurant on the beach. It is to die for!
We didn't try the Lupita restaurant but all the others were really nice. They even have a place where you can get crepes and smoothie.

-Staff: We didn't encounter one worker who wasn't smiling. Everyone was polite and trying to please. Luis and Daniel at the beach work really hard but are always in a good mood!
Patricio the manager is always concern if you are having an excellent stay. He is attentive to the customers need. He asked if there was anything he could do for us to make our stay better but it was already amazing!

-The beach: Nice beach with beach beds and loungers. Lots of palapas. The sand was soft and the water was a nice shade of blue. The water is not too shallow.
One day we saw the Captain Hook boat. It is a nice sighting!

-Pools: There is 3 pools. The one next to the beach is the party one. There is a swimup bar and they play music or games.
There is 2 other pools close to the kids place. These 2 are quiet. They also have whirlpools.
There wasn't a lot of people using these pools when we were there.

We really loved the resort. We wouldn't hesitate to go back!

  • Stayed: April 2013, traveled as a couple
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3  Thank so1391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

Everything from check in to check out was just fantastic - food was great, staff amazing and the overall experience was just perfect. Some hidden treasures with Jorge the personal trainer - highly recommend anyone who enjoys working out to schedule some time with him. Children loved the hotel and we will certainly be returning.

  • Stayed: July 2013, traveled with family
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5  Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

When you first pull up, it doesn't seem awesome. Its kinda out of the way, which is nice, no touristy hordes. The entire hotel smells like a spa, their service is simply phenomenal, the rooms are huge, every one has a jacuzzi, a massive bathroom & a balcony or patio. There is even a full bar in each room! All-inclusive indeed. We were celebrating 2 birthdays & an anniversary, and I swear there was a cake in the room from the hotel every day. The restaurants are very good, and the staff is flexible as heck about dietary needs; Lupita especially. And you have to ask the lounge bartender about their special tequila shots with the chili rim. And best of all, super friendly for kids of all ages. Seriously, one of the only all-inclusives we'd ever repeat-visit.

  • Stayed: June 2013, traveled with family
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3  Thank love2bTravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013

Went for 6 days and 5 nights with our 2.5 year old son, stayed in a swim up suite. Loved it!!! PROS: Fantastic wireless, super kid friendly place (kids menu, playscape, kids pool with water features, you can borrow beach toys from the kids club) room was really clean, turn down service is a perk, everyone is helpful and friendly. Also loved the smoothies and crepes at Natura.

CONS: The bed was not very comfortable and two nights the dinner at El Mar was cancelled but there was no sign or notice that it had been cancelled or relocated. One night is was clearly b/c of weather but the second night it was beautiful. Hours at Nature were a little strange. Not always what was published and it was confusing as to when you could get a smoothie and when you could get a crepe.

I highly recommend this place. We will definitely go back.

Room Tip: We loved having a swim up suite - You have a mini beach and are ten step from one of the three pools...
See more room tips
  • Stayed: June 2013, traveled with family
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6  Thank HIngram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013

We got back a week ago from a 5-night family trip to The Beloved - our first time there. We had never been to an all-inclusive but I had a stereotype in my mind ... this turned out to be nothing like the "all inclusive" stereotype! We LOVED it.

PROS ->
The staff is wonderful, everything is kept very clean, the property is beautiful, good food, not crowded, great beach, nice pools, overall peaceful atmosphere and really just a great experience for our family (me, my husband and our two boys - 5 and 2). We didn't make it to the spa, but heard it was fantastic ...

CONS -> (although for us, these were still all "pros"!)
Not much nightlife, not close to Cancun proper

AWESOME STAFF -> they were all pretty much wonderful, every person says hello even when just passing by. Here are a few stand-outs for us during the time we were there:
* Christian at check in - he gives you a quick tour and makes you feel welcome from the start
* Africa and Wendy in the kids club - great break for the kids and the parents!
* Emilio and Luis - waiters on the beach. These guys are working HARD and they never stop smiling through it all.
* Other restaurant and waitstaff who were very professional, attentive and so very nice: Alberto, David (Isla), Susana, Conception, Romeo and Jose (smoothie bar).

TIPS ->
* Take advantage of the non-motorized beach toy offerings! Just visit the little surf shack and ask for whatever you want: paddle boards, peddle boats, sea kayaks, snorkel gear, boogie boards, life jackets. The guys working in there are really friendly (Chuy is great!) and our kids LOVED this.
* The beach / pool menu is great - shrimp ceviche is a must-have and even just the chips/guacamole/pico (they call pico "Mexican sauce"). Or drop in to El Mar (need shirt and flipflops) for an easy beach lunch with more choices. Pizzas for the kiddos.
* Saturday night! If you go with your kids, they will think the Mayan warrior show on the beach is awesome! We came across it by accident but it made for some fun pictures and was something fun and different. 7:30pm, I think?
* Beach waitstaff - ask them for sand toys for the little ones! They seems to have a bit of a stash there that they are always willing to lend out.
* Lupita restaurant - at first, the menu looks a little intimidating but it's delicious!
* Mexican Fiesta night - this was Monday, maybe? Fun for the kids (mariachis!) and good food.

  • Stayed: June 2013, traveled with family
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8  Thank denabiasemiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

We spent our honeymoon in this gorgeous hotel and we can't forget the experience there. Beautiful, clean, great service, wonderful rooms, nice pools, great service at the beach. Fabulous SPA, the water treatment is very relaxing. Perfect for a romantic gettaway. We can't wait to go back one day, but as it is all inclusive now, it is a lot more expensive than two years ago. We recommend to rent a car, since it is 15 minutes from most hotels where you can get shuttles. But it is totally worth it! Go there, and you'll not regret.

  • Stayed: August 2012, traveled as a couple
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2  Thank AnaligiaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beloved Playa Mujeres

Address: Condominio Playa Mujeres, Playa Mujeres 77400, Mexico (Formerly La Amada Hotel)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Playa Mujeres
#1 Spa Hotel in Playa Mujeres
#1 Luxury Hotel in Playa Mujeres
#1 Top resorts Hotel in Playa Mujeres
Price Range: $383 - $900 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Beloved Playa Mujeres 5*
Number of rooms: 109
Official Description (provided by the hotel):
The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. Here you'll have a comfortable home base of contemporary luxury. Stylish hotel architecture and decor, generous suites, spotless service, deluxe facilities, and of course, our secluded beachfront setting, all enable you to let your days happen naturally. At this intimate beachfront community you'll enjoy personalized spa and wellness programs, fine dining, seaside golf, boating and fishing from our inland marina, and a host of other activities. ... more   less 
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Also Known As:
La Amada Resort
La Amada Playa Mujeres

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