My husband and I chose this resort for our 2nd wedding anniversary after reading the great reviews on trip advisor. We were torn between the Excellence next door and La Amada. In the end, we chose La Amada because they had the non all-inclusive option, as we felt this was smarter given I am pregnant.
We booked an "Ocean View Junior Suite" - there was no ocean view about it. Either splurge for the casitas (they were unavailable or else we would have), or just get the basic room. We were very disappointed in the view.
More on the room: We were 2 stories above the lupita lounge. The doors have no "weather strip" so the warm air seeps in along with all of the noise. Ceilings are paper thin - there was a woman above us who liked to wear heels all hours of the night. Beds are rock hard, I woke up on the final morning of our trip not able to turn my head without shooting pain.
Food was hit or miss. We had to pay for all of our meals so we were careful in our choices. Dinner at Aroma was ehhhh. The flavored crab appetizer was good, but the grilled shrimp tasted like lighter fluid and the sirloin was a filet of pure fat/no meat and over-seasoned veggies. Lunch was definitely our favorite. The fish tacos as Isla Grill are AMAZING.... and the shrimp/chicken tacos are also very good. We ordered chips & guac off the menu and they were more than accomodating. Lunch was so good at Isla Grill that we went back for dinner there every night - the surf & turf was a little overpriced but very good, and the lobster thermador was delicious.
La Amada advertised that the minibar was free during our stay. Well, when we checked in and were brought up to our room, it was picked over. A call was made and they restocked, but that was the last time. We had to call the next day to have it restocked. Then again, the next day - nothing. It was important for me, being pregnant, to have snacks and water handy all the time to avoid nausea... but apparently it was too much to ask of La Amada. This particular day when my husband called to have it restocked, he said they seemed annoyed on the phone and asked "what do you need restocked" - my husband then replied "chips, couple of coronas, pretty much everything..." They brought up 2 coronas and a bag of chips!! To clarify, a full minibar was 2 chips, m&ms, snickers, 4 water bottles, sprite, couple of bud lights, budweiser, corona, sprite, coke & diet coke. We went through half of that pretty much every day to take advantage of it, but don't advertise free daily minibar if you don't restock it as you say you will!!!!!!!!!!!
Housekeeping - 2 of the days, housekeeping never came. We even left the little card in the door that said "please make room". We were out on an excursion from 8am - 3pm and the card was still there. Maybe if they cleaned our room they would realize the minibar was empty.
Concierge - they were very friendly, however I guess we were on "Mexico time". I realized after showering on day 1 that I forgot my hair comb/brush. I called concierge and asked to have a comb delivered. Nothing. I walked down to the front desk and requested it again. 2 hours later - nothing. I finally called Housekeeping and they delivered a comb about 30 minutes later. By this time, my hair was a hot mess.
We booked a snorkel trip to Puerto Morelos with the concierge. Beware! We paid $76/person for the same trip someone else paid $45/person for. The only difference was that lunch was included in ours. Had we known this was optional, we definitely would have opted out of the $62 below par fajitas. The snorkeling was about average with the other trips we have taken in other parts of the world - nothing amazing but it was fun.
Spa - Something I can rave about! I had a prenatal massage and everything was just perfect! The area is so beautiful and serene.... you must treat yourself while you're here!
Hopefully the staff reads this comment and avoid 2 stars from someone else!
- Official Description (provided by the hotel):
- The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. Here you'll have a comfortable home base of contemporary luxury. Stylish hotel architecture and decor, generous suites, spotless service, deluxe facilities, and of course, our secluded beachfront setting, all enable you to let your days happen naturally. At this intimate beachfront community you'll enjoy personalized spa and wellness programs, fine dining, seaside golf, boating and fishing from our inland marina, and a host of other activities. ... more less
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- Also Known As:
- La Amada Resort
- La Amada Playa Mujeres