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Reviewed March 4, 2019

This was our first trip to Thailand and this island was recommended to us.
Since there aren't many options on the island in terms of hotels, we chose this one. Big mistake.
The location is not bad, could have the potential of a great hotel...but:
- the staff barely speaks English and it's a real challenge to get anything done
- there's a 3% surcharge if you pay by card, which was not specified anywhere in the booking confirmation email
- the room was decrepit. There was a rusty folding bed in the bathroom, blocking what I assume was to be the wardrobe (yes, you are right, it was in the bathroom, next to the toilet); not that I would ever put my clothes in there. The windows and mirrors in the room seemed they have not been cleaned in forever and the door was rusty and had a hole in it, at the bottom. No fridge. No coffee machine or anything like that. The only time they cleaned the room was when we asked them to. The only good thing was the bed (was comfortable enough) and the fact the AC worked. and this at 80-90Euros per night. RIP OFF!
- the food at their restaurant (including breakfast) was terrible...and not cheap.
- they organize day trips from Phuket to the island, so they bring day-trip turists at the pool every day around noon, so it gets crowded and noisy.
- the island is pretty dirty and their staff contributes to that state. One of the guys picking us up from Patong beach, once finished his smoothie, he threw the empty plastic cup and straw on the side of the dirt road...

Date of stay: February 2019
Trip type: Traveled as a couple
Thank nico84ro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2019 via mobile

We had to pay for boat transport to Racha even though it was supposed to be included in the hotel because the boat guy didn’t have our reservation. I had a print out of our Orbitz reservation, all confirmation numbers, confirmation emails, and I was able to access the reservation and confirmation on Orbitz with my phone. We paid for a private boat but when we got to the resort, the rude teenager at the front desk was like, “sorry, you’re not in the computer.” That was it! He literally didn’t care that we were on an island with no other options and could prove six different ways that we had paid for a reservation which had been confirmed by the hotel!

We eventually discovered that the “boss” was on the mainland and literally teenagers with bad attitudes were running the entire show. They ignored our evidence of having paid for a room at their resort and refused to help us sort anything out. My Thai SIM card chose this moment to Alston working but my husband was able to get his US SIM card to work, paying huge roaming charges, to call the hotel’s adult “boss” on the mainland and Orbitz to iron out the problem - Finally after three HOURS we got into our room. The property was gorgeous and we had it pretty much to ourselves. The only other tourists were from China and were in groups that vanished during the day. But we continued to have trouble with the staff who refused to help us with anything. Finally we decided that we were unhappy here and decided to go to our next island early. No surprise that we couldn’t get anyone to help us arrange transport. At one point one of the surly teens suggested we ask OTHER HOTELS nearby if they could help us get a boat. Seriously. We ended up being forced to stay another night. In the end we were charged almost 200$ usd to get on and off this island. The “boss” on the mainland said he’d credit us for at least one night but we never got the credit. Too bad someone has turned this lovely resort location over to a bunch of unpleasant kids who clearly hate their jobs. I’ve traveled all over Asia and the Middle East and have never had a printed reservation and confirmation evidence so rudely ignored while being given no assistance.

Date of stay: July 2018
Trip type: Traveled as a couple
1  Thank mrbonesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2018

we love everything in Ban raya. not so luxury but original and natural. good for the kids to see lots of fish and other animals. A special thanks to the lovely and handsome staff who carried my daughter on his back, chasing the giant lizard, and another staff treated my daughter quite nice as well . We feel so grateful! Sorry I don't know their names. looking forward to seeing him again!
P.S the day trip tour guide to Ban raya, named PengYuyan is awesome. my daughter loves him soooo much. Our tip can't be such fun without him.

Room tip: good snorkeling spot
Date of stay: February 2018
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Soniaxueting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2018 via mobile

We spent 4 nights, 5 days here. More than enough time on this island and the resort itself. Like any place in Thailand there are many day trippers. ( so do not let that chase you away) We stayed in the deluxe room with aircon which worked really well, the room was really spacious and had a big bathroom with a hot shower. We were given fresh towels everyday. We asked for extra towels for swimming which they gave us. At this resort you can hire bikes for 24hours @500bht. This is a great way to explore the island and get away from day trippers if you want to avoid people.

The resort caters for day trippers and they can use the swimming pool too.. which may make it crowded. But you can go to another part of the island for their beaches to avoid that. After 4 all day trippers are gone and there are not so many people left in the island.

The food is okish, they have buffet breakfast Asian style. While eating breakfast you have wonderful views of the sea. The cocktails are really good and strong! A smile goes a long way. A lot of the staff come from Myanmar which was interesting. We had a friendly service during our stay here. There is a spar at this resort, they do a fantastic foot massage!!
You can catch the sunrise near the swimming pool area. Really stunning. Sunset is on the other side near the pier. This place is good value for money! You get what you give. If you have a good attitude then you will surely enjoy your time here!

Date of stay: December 2017
Trip type: Traveled as a couple
Thank Ninakins9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2017 via mobile

This is our 2nd time visiting here (1st time is in 2010)...things change a lot!! So disappointed!!
-The lady at the reception is very impolite (even we spoke in Thai language). Not so welcome.
-The breakfast is not good. Poor quality especially bread.
No manager is taking care of the restaurant, very difficult to communicate.
**lots of flies around the dining area!!
-By the way, the location is good,
-but we will not go back there again!
- Also too many noisy Chinese tourists!

Date of stay: May 2017
Trip type: Traveled with family
1  Thank N_NMNM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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