We arrived at Laguna Holiday Club to find the pool with slide closed, for the duration of our stay, without any prior warning. When you have small kids, the pool with slide together with the beach are their top two highlights to look forward to! The pool had also simply been emptied without any reasonable safety measures - an empty pool makes for a deep fall onto concrete so this presented a grave safety issue.
When protesting, we were asked to wait for an hour for the manager. We requested to be transferred to an alternate resort. A room at the Best Western Allamanda next to LHC was arranged however this is an older resort, and the room fittings out of date and more basic compared to LHC. After being told the senior managers were away for the weekend, we eventually reached one of them 3 days into our trip - there was no apology, just an offer of breakfast being included for the week of our stay. Whilst we appreciated the gesture, this did not make up in our view for an inferior holiday week vs. the one we had rightfully expected.
One major drawback of the resort is that you have to take a boat to get to the beach. This sounds fine, and even fun, in principle, but in low season the boats do not run as regularly as indicated, so on several occasions we waited for...We arrived at Laguna Holiday Club to find the pool with slide closed, for the duration of our stay, without any prior warning. When you have small kids, the pool with slide together with the beach are their top two highlights to look forward to! The pool had also simply been emptied without any reasonable safety measures - an empty pool makes for a deep fall onto concrete so this presented a grave safety issue.
When protesting, we were asked to wait for an hour for the manager. We requested to be transferred to an alternate resort. A room at the Best Western Allamanda next to LHC was arranged however this is an older resort, and the room fittings out of date and more basic compared to LHC. After being told the senior managers were away for the weekend, we eventually reached one of them 3 days into our trip - there was no apology, just an offer of breakfast being included for the week of our stay. Whilst we appreciated the gesture, this did not make up in our view for an inferior holiday week vs. the one we had rightfully expected.
One major drawback of the resort is that you have to take a boat to get to the beach. This sounds fine, and even fun, in principle, but in low season the boats do not run as regularly as indicated, so on several occasions we waited for an hour in the heat with two tired little kids. The beach itself is clean, however the shorebreak is so strong that few people were swimming, and it is certainly not a beach for young families. My husband took the kids in one by one for a couple of minutes at low tide, but more than that was not possible.
The Angsana next to LHC looks much nicer, and has wisely installed a pool with a bit of a sand beach for young families to use, and when crossing the Angsana on the way to the beach, we always saw little kids enjoying the facilities (which also included a far better equipped gym).
The one highlight was the daily visit of Lucky the elephant on the beach, with kids allowed to get on for a ride for free/a tip to the trainer, and able to watch the elly take a swim in the ocean which Lucky clearly relished. This feature saved the holiday for our kids, who loved this experience.
The other part of the trip that can be recommended are the food outlets - breakfast at LHC was fine, and we had one good supper after another at a variety of outlets from the Allamanda eatery (pad thai mai sai sen - yum), to the Angsana bbq dinner. The eatery at the Canal Village, as well as the Village Bakery there and the excellent trampoline for kids, were also worth a visit or two.
In summary, I would not recommend LHC for young families unless you can be sure the pool is actually open and are happy to have the kids play on the sand rather than swim in the sea.More
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