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Reviewed 3 weeks ago

Stayed at the Pavilions Phuket in Sept this year and it was absolutely wonderful. It far exceeded our expectations. We stayed in a one bedroom pool spa villa which was, quite simply, heaven on earth. The room, the staff, the food and beverages, the atmosphere, the location were all beyond compare. Thank you to all at The Pavilions Phuket for the most memorable of holidays. I will be back.

Date of stay: September 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Widdly54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GE-PavilionsPhuket, Guest Experience Manager at The Pavilions Phuket, responded to this reviewResponded 3 weeks ago

Dear Ms. Waugh,

Warm greetings from The Pavilions Phuket and thank you kindly for your review of your recent stay with us.

We are delighted to read that holiday with us exceeded all of your expectations. Our one bedroom pool spa villa is very comfortable and with the private pool as well, makes leaving the villa very difficult. Our team is very happy to know that they helped make your stay so memorable and have such a lasting impact on you.

We certainly do hope to see you and the Smith family back in the near future and we hope that it is sooner rather than later.

Warm regards,

Julia Macuja
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Bought a Luxury Escape package and it was truly luxurious. From the time we were picked up from the airport till we checked out, the service was first class. The Garden view room was spacious and had everything we needed. The Firefly pool was huge and the restaurant and bar excellent.

360 degree bar is a must as is the fine dining Plantation Club.

Overall, the stay exceeded our expectations

Date of stay: September 2019
Trip type: Traveled as a couple
Thank SanjayW_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GE-PavilionsPhuket, Guest Experience Manager at The Pavilions Phuket, responded to this reviewResponded 3 weeks ago

Dear Mr. Weerasinghe,

Warm greetings from The Pavilions Phuket and thank you kindly for your lovely review of your recent stay with us.

It is such a delight to know that your stay was both memorable and every bit as luxurious as you hoped it would be. Our suites are certainly very spacious and the couches especially are so lovely to lie on, perfect for doing nothing. From Firefly to 360 and even to The Plantation Club, it is lovely to see that you enjoyed all our resort had to offer.

We are most certainly looking forward to welcoming you back to our little slice of paradise in the nearby future again.

Warm regards,

Julia Macuja
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We really enjoyed our stay at the Pavillion's Phuket and would recommend it to anyone who wants to relax and enjoy good food and service. We stayed in a Garden room and it was really clean with a separate lounge area and a second bathroom and toilet. Hotel staff were all friendly and helpful , we loved the buggy service and the Spa area. The only suggestion is that the Gym facilities should be updated as some of the equipment is broken and that the resort should also have separate recycle waste bins in the rooms .

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank F1224QEmargarets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GE-PavilionsPhuket, Guest Experience Manager at The Pavilions Phuket, responded to this reviewResponded 3 weeks ago

Dear Mr. & Mrs. Southerwood,

Warm greetings from The Pavilions Phuket and thank you kindly for your review of your recent stay with us.

We are delighted to read that your holiday with us was one that was both memorable and enjoyable. We pride ourselves on being able to provide all of our guests with a relaxing experience and it is a delight to know that we ticked all the boxes with you. Our garden suites are most certainly very spacious and easy to make yourself at home in and the team are always happy to do what they can to make sure that you have the best stay you can with us.

Your feedback regarding the gym equipment and the recycle bins has been duly noted and we will share this with the rest of the team.

We are already looking forward to welcoming you back to The Pavilions Phuket and we hope that it is sooner rather than later.

Warm regards,

Julia Macuja
Guest Experience Manager

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Reviewed 4 weeks ago via mobile

We spent eight nights at this resort and it was 1st class all the way!!! The staff could not do enough for us and the amenities and accommodation were amongst the best we’ve seen in our travels. The firefly restaurant was first rate !!! “The pool” well it deserves special mention with cocktail on a lazy Phuket afternoon. The ambience and environment exhibit the best Thailand has to offer. You won’t have to ask us twice to revisit.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank graemey2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GE-PavilionsPhuket, Guest Experience Manager at The Pavilions Phuket, responded to this reviewResponded 3 weeks ago

Dear graemey2013,

Warm greetings from The Pavilions Phuket and thank you kindly for your review of your recent stay with us.

It is a delight to read that your stay with us exceeded all of your expectations, from the pool to Firefly and even our team! We extremely happy to have made your stay with us so memorable.

We are already looking forward to welcoming you back to stay with us soon and we will keep a spot by the pool open, just for you.

Warm regards,

Julia Macuja
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We selected this hotel for celebrating my wife's birthday and haven't been disappointed. The hotel made very nice arrangements for that, and all staff was very friendly and helpful. The spa is amazing and has a large range of treatments.
Breakfast and dinner was also very good, with various themed dinner buffets on several days of the week.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank RainerF82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GE-PavilionsPhuket, Guest Experience Manager at The Pavilions Phuket, responded to this reviewResponded 4 weeks ago

Dear Mr.Friedrich,

Warm greetings from The Pavilions Phuket and thank you kindly for your review of your recent stay with us.

It is a delight to read that you and Ms. Yoshimura enjoyed your stay with us and that it was a memorable birthday. It is also nice to read that you enjoyed all facets of the hotel from the restaurants to the spa and your kind words about the team will most certainly be passed onto them.

We look forward to welcoming you back to The Pavilions Phuket in the future, hopefully for your birthday next time.

Warm regards,

Julia Macuja
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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