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The Pavilions Phuket
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Reviews (883)
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470 - 475 of 883 reviews
Reviewed July 21, 2013

We stayed here for three wonderful nights. It did rain during our stay but we always had something to do, being massages, dining of just relaxing in our out of this world pool villa. The service was great and food fantastic, it is hard to find fault with our stay. We hope to return one day and have better weather.

Stayed: June 2013, traveled as a couple
1  Thank Michmel2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

My husband and I recently stayed at The Pavilions Phuket and what a wonderful experience it was! from the moment we got picked up from the airport till we got dropped off at the airport. We stayed there for three nights and i gotta tell you it surely was the best three nights of my life! The amazing entrance to the hotel was breathtaking. They welcomed us with a delicious drink and before we know it check in was already taken care of. Our villa (pool villa with spa) was out of this world. The outdoor lift that takes you to and from your villa was a wonderful new experience.
There wasn't a wide selection of breakfast but the quality of the food was superb!
The guys at reception did a great job at helping us plan and book for our daily programmes wether it was booking for a show or just enjoyong romantic delicious dinners at the resort or in the best restaurants in phuket( I highly recommend Joe's Downstairs) in Patong.
The 360 bar was just perfect in every way-beautiful view of the sunset and great tapas.
The pool in the villa was wonderful with the water being at perfect temperatures to take a dip whenever you please. When you are in your villa you have complete privacy which makes it the perfect destanation if you are on your honeymoon or celebrating an anniversay(like we were).
The staff at the resort were very friendly and always asking if there is anything else they could do for us to make our stay more pleasurable. The in villa spa and spa services were out of this world!! I would like to send a very special thank you to Simona Chimenti Guest Relation Manager at the resort who was very helpful and knowledgable and knew exactly was we wanted and needed. She came over to our table every morning during breakfast and exchanged a delightful chat which made our stay that much more special. She even drove us via buggy up hill to the 360 bar herself. We are a well travelled couple and its these things that make a difference which you dont see in most 5 star resorts. So thank you:)
We cannot wait to return to The Pavilions as it was by far the best trip we have taken so far!

Room Tip: If you are only a couple then get the pool villa with spa its huge!
  • Stayed: June 2013, traveled as a couple
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1  Thank yasmin y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

We stayed here for our 18th wedding anniversary recently. This must have been one of the BEST hotels/resorts we have stayed at (and we have stayed at hotels around the world). Although service from all the staff was impeccable special thanks must be given to Simona (Guest Relations) and Belinda (Executive Chef). Their personalised attention to our stay really made it very very special. The high standard of professionalism and guest pampering received starts from the moment you are picked up by the Hotel's limousine service and doesn't end until you return back to the airport. We stayed in the Spa and Pool Pavillion which is great with the separate spa room. We also took advantage of the Ultimate Love Potion Package which, I believe, is really value for money if you want to spoil yourself with a special holiday.The attention to detail to ensure that your stay is as perfect as possible is amazing and we were very impressed that small details mentioned by us were immediately executed upon. We will be highly recommending this resort to all our friends and family. Words cannot express the pleasure and gratitude at the wonderful service and experience of staying in this Resort. We will be back!!! Elaine, Gold Coast

Room Tip: The spa and pool pavillion is an excellent choice to stay in. The separate spa room gives guests a little bit more privacy whilst therapists are setting up.
  • Stayed: June 2013, traveled as a couple
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Thank ElaineS99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2013

As world travelers, self described hotel snobs and professionals in the travel industry we have to say that our recent 5 night stay at The Pavilions was amongst the top 3 in our lives.

It is rare that a resort is able to balance and deliver perfection in every way, design, execution and satisfaction but they have done it. Our hat's off to Jean Christophe and his team and to the magicians who developed and designed this sensuous resort.

From the moment they collect you at the airport (our driver the ever personable and hilarious Max) to the welcome gong as you arrive and leave everything has been done to assure that your stay is magical.

A few details:

Design - The design of this property is nothing short of amazing. We stayed in a Spa & Pool Villa and it was hands down was of the most beautiful rooms we have ever seen. It is not fair to even call it a room but rather a luxury villa with it's own pool and patio which rivals one you would find in an ultra luxury home. From the bedroom and living area to the spectacular bathroom featuring black granite and red highlights with a two person bath and 4 person shower this is luxury at its finest

Landscaping - Yes, it is a tropical environment which means that you can grow anything and fast but the shear density, variety and carefully planned layout creates a jungle effect everywhere that is so meticulously maintained that it almost feels as if every plant, vine tree and leaf was hand placed. The wonder starts when you enter and drive down a quarter mile tunnel of perfectly trained bamboo arching over the road and continues with the various vine covered trellises which lead you to your room.

Service - Yes, this is Thailand where almost all service is delivered with a smile and efficient yet solicitous desire to please but The Pavilions have taken even that to a new level. There was literally nothing we wanted to could dream off that was not provided, fast and with meticulous care and concern for our satisfaction. Also, the spa treatments were among the best we have had. We had a 90 minute couples massage one day in our room, yes but lest you think why the room, each of the pool villas has its own spa suite with two wonderful massage tables side by side. We like deep massages and can say these were absolutely top notch.

Food - We had the opportunity to dine at all the restaurants and have room service on a few occasions as well. Again everything was done to perfection. We tended to eat only Thai but they also had a large selection of western items as well.

Finally, we strive to find the best of the best when we travel and The Pavilions in Phuket is most definitely at the top of that list, thank you all :-)

  • Stayed: June 2013, traveled as a couple
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2  Thank aboutsot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2013

The Pavilions, to put it in perspective, is not a 5 star luxury resort in the way TriSara or Amanpuri are; if you are looking for indulgent luxury and perfection then you will find The Pavilions comes up short; at best this resort is an excellent 4 star property. The ocean view villas are the most sought after and yes the pool back dropped by the Andaman sea is stunning, especially as the sun sets; yet the villas themselves are tired and somewhat shabby; in need of higher levels of maintenance and certainly higher levels of cleanliness; there is a feeling of scruffiness that is not expected when paying almost USD700 per night; however it is not all bad – the bed is extremely comfortable and the sheets will be changed daily if you wish; service is good, again not 5 star, but courteous and attentive and the dining is perfectly adequate; Bar 360 is a stunning place to watch the sun disappear whilst drinking a nice wine or local cocktail; The Plantation Club restaurant offers an elegant setting with a menu that caters to a mix of Thai and Western dishes; the Thai dishes are all beautifully presented and the Chef’s ability is clear to taste; occasional special nights featuring selected cuisines seem popular with local residents and in house guests alike; The Pavilions is charming and it definitely delivers on its promise of a romantic get away; but it fails to deliver on being a truly luxurious break; more effort to upkeep the villas and more attention to cleanliness could see this resort rival some of the nearby 5 star properties, but at the moment, it is a 4 star property at best.... but one I would happily return to once the current upgrade of the property is complete.

Room Tip: Villas 11,13,15,17,19,21 are the best.
  • Stayed: May 2013, traveled as a couple
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2  Thank MDAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JCNager, General Manager at The Pavilions Phuket, responded to this reviewResponded June 11, 2013

Dear Reader,

As this guest correctly pointed out, we strive to offer a holiday experience of a different kind, with a personal, love infused note, characterized by service delivered with tender, loving and care.
The Pavilions wants be an escape from everyday life, where time seems to stand still and privacy prevails, at least for the duration of your stay with us.
As such we do not try to compete with Amanpuri and Trisara and our rates certainly do not compare.

We appreciate the importance of offering a quality product with physical facilities to match and are currently in the process of refurbishing our Ocean View and Tropical Pool Villas, to add a new dimension of space and comfort to our Romance Destination, while maintaining the signature elements our guest have come to love over the years.

I have already shared the comments concerning housekeeping and restaurant service with the team, in the view of constantly upgrading the services provided to our customers.
In conclusion, we certainly look forward to welcoming these guests back to our love retreat in the near future, to experience our new Ocean View Romance Villas.

Loving Regards,

Jean-Christophe Nager
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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