we've just returned from a three-night stay at The Pavilions in Phuket. It had been a toss-up between a new stay at the Pavilions or a return to the Banyan tree after many years. but a new experience beckoned and we ended up with the Pavilions. We didn't regret it but we did regret the timing of our holiday, meant to celebrate my husband’s birthday. It rained every day, confining us to the villa for the entire stay. Not the fault of the resort, but thank goodness the large villa space meant that we didn’t feel so cooped up.
A few things stood out – 1. Great service; 2. Great space in the villa; 3. Good food
The first sign of their great service was the exchange of emails prior to our stay. The reservation desk was quick in response, and provided good info. Maximum cheerfully greeted us at the airport, and was willing to stop at a convenience store to pick up some snacks. And, altho we didn't get the towels or water, we did get a nice plate of cold refreshing fruit. We were shown to villa 13 (we picked an ocean view villa), and though a little dated, looked very clean with all the little touches that made the stay that more comfortable. Huge pool, fantastic views, private (you could look into other villas on the walk to the Plantation restaurant). It was raining when we checked into the villa and the coffee table was wet, initially thought to be a leak in the roof. They immediately offered us villa 17 but villa 17 didn’t look like it was cleaned for immediate occupation (bedsheets looked unchanged and floor was a little more dusty) and water was leaking into the bedroom. So we kept to villa 13, and fortunately, there was no leak from the roof (prob a spill of water from the vase). i had such fun watching and listening to the tiny and big frogs in the ponds.The GM JC came out to greet us when we first arrived, very personable and helpful, while Simona came over during breakfast one morning to say hello. But Yom from room service/restaurant was a standout! He was so cheerful, willing to help and so efficient both in the restaurant and room service. He helped my husband light and set off the lantern for his birthday – that was such a lovely touch, and memorable as well.
The villa layout was great – separate living and bedroom space. The bathroom was enormous, meant to accomodate the spa massage beds. We had two 90-min massages and they were fantastic. I’m sorry I can’t remember the lady who massaged me, but she was so good. The only thing was that the toilet was not well ventilated so the air in the bathroom was a bit stale. But putting the fan on full blast helped a little. The pool was fabulously huge – but sadly, I couldn’t make full use of it since it rained most of the days.
We had all our meals in the resort. We stuck to Thai food, except for breakfast. Hot meals during breakfast is a great idea, complemented by a buffet of pastries, fruit, cereals and some Thai dishes. The thai omelette is highly recommended as is the yummy French toast. Tom ka talay is great for other meals, altho the pad thai was slightly disappointing. But we enjoyed the complimentary afternoon teas – they contributed to our expanding bellies.
A few days after we returned from the Pavilions, my husband received a thank you note from the resort, together with an invitation to stay with them again. That is a very nice touch – a it showed that they cared about you even after you have stayed and paid up. it shows the management wants to retain a relationship with you. would we stay there again? Yes, after we have exhausted new resorts to try out. the only negative thing I can think of is the remoteness of the place for some people, but for us, we crave such places as it gives us privacy and time to chill out in quiet. Love it.
- Official Description (provided by the hotel):
- Perched high above Layan Beach, The Pavilions Phuket is a resort as spacious as it is private and peaceful. Decidedly adult, each private villa is a haven of tranquility. Whether you're celebrating a special occasion or looking to relax and reconnect, The Pavilions is your perfect intimate escape. ... more less
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- Also Known As:
- The Pavilions Phuket Hotel Thalang
- Phuket Pavilions Hotel Cherngtalay
- Phuket Pavilions Cherngtalay
- The Pavilions Phuket Thailand