We had stayed here around 2007 and really enjoyed our time but then read some alarming reviews after that so we stayed away for a while. Then we found that it was for short period of time and then the reviews improved again. So we decided to venture here again this August. We really enjoyed our stay though the service was a bit random. We stayed in an ocean facing pool villa and the villa was just as beautiful as we remembered and the complete privacy with the pool and a view is so rare to come by, we enjoyed it immensely. The service as I mentioned was a bit random with people not turning up to clean up for most of the day even after repeated reminders. We really had to be diligent about calling them in the morning as we walked out to breakfast so that they would come clean, otherwise we ended up waiting around for people to clean most of the afternoon. I got the feeling that the cleaning and dining were under staffed. On the whole though, the experience was almost as good as I'd remembered. We'd definitely consider going there again over some of the more expensive ones we have tried in Phuket sheerly for the complete privacy and also proximity to the airport. Makes a nice easy get away even for just a long weekend.

This was our 4th visit to the Pavilions, we decided this time to stay in the Pool and Spa Villas, found out we had been upgraded to the Penthouse Pool and Spa Villas. OMG it was AMAZING, I could rabbit on and on about the place, please make a booking you will certainly not regret it:)

Eastland is fantastic - nice lap pool
360's outstanding
Breakfast - Very nice
Cooking Class - very informative - took the information back and tried out skills at cooking
Roll in 2013 for our 5th visit. Thanks to all the staff who made our stay so memorable.

We did leave with a tan :)

Andrew and Tracy
Albany
Western Australia

I visited this week in Spa & Pool Pavilion from 21st to 24th (yes I still here, I can't wait to write a comment to share), actaually I quite dispoint for the following points:

1. The pool quite small and very very noisy, I don't know is it a water system, but if close the window it much better.
2. The sala REALLY DIRTY, I even don't want to touch it. It really cannot be accepted in a Pool Villa
3. Staff are polite but not friendly.
4. Food not good enough (I not yet try the dinner) for breakfast, tea, welcome desert, all is standard only, don't expect too much for the taste.
5. There is some dead insects in kitchenette
6." All rooms are air-conditioned and sliding doors allow for uninterrupted views of the lush valleys"<<the discription and 360 tour shown in the web site is a lie NO VIEW AT ALL!!

On the other hand there is still have some points very impressive:
1. location: many bamboo surrond
2. the view of restaurant, reception is fanastic.
3. the bath room and spa room is perfect
4. the amenities are perfect
5. size of bed and sofa are huge and really comfortable.
6. welcome flower and the wine for honey moon is sweet.

In conclusion, I won't come back, the cleaness cannot be accepted for a 5 star hotel. the discription of the view is really a lie (maybe because my room in the loest level), it make me very dispointted and angry. I previous visit another villa, under the comparison, The Pavilions not good enough as a luxury villa as the web site discript.