This was our 4th visit to the Pavilions, we decided this time to stay in the Pool and Spa Villas, found out we had been upgraded to the Penthouse Pool and Spa Villas. OMG it was AMAZING, I could rabbit on and on about the place, please make a booking you will certainly not regret it:)

Eastland is fantastic - nice lap pool
360's outstanding
Breakfast - Very nice
Cooking Class - very informative - took the information back and tried out skills at cooking
Roll in 2013 for our 5th visit. Thanks to all the staff who made our stay so memorable.

We did leave with a tan :)

Andrew and Tracy
Albany
Western Australia

I visited this week in Spa & Pool Pavilion from 21st to 24th (yes I still here, I can't wait to write a comment to share), actaually I quite dispoint for the following points:

1. The pool quite small and very very noisy, I don't know is it a water system, but if close the window it much better.
2. The sala REALLY DIRTY, I even don't want to touch it. It really cannot be accepted in a Pool Villa
3. Staff are polite but not friendly.
4. Food not good enough (I not yet try the dinner) for breakfast, tea, welcome desert, all is standard only, don't expect too much for the taste.
5. There is some dead insects in kitchenette
6." All rooms are air-conditioned and sliding doors allow for uninterrupted views of the lush valleys"<<the discription and 360 tour shown in the web site is a lie NO VIEW AT ALL!!

On the other hand there is still have some points very impressive:
1. location: many bamboo surrond
2. the view of restaurant, reception is fanastic.
3. the bath room and spa room is perfect
4. the amenities are perfect
5. size of bed and sofa are huge and really comfortable.
6. welcome flower and the wine for honey moon is sweet.

In conclusion, I won't come back, the cleaness cannot be accepted for a 5 star hotel. the discription of the view is really a lie (maybe because my room in the loest level), it make me very dispointted and angry. I previous visit another villa, under the comparison, The Pavilions not good enough as a luxury villa as the web site discript.

We went for a long weekend. Our stay was nice but the hotel is nothing extraordinary.

The rooms are enormous and spacious. There is a private pool as well.

The set-up of the property is odd. There is a pool area but it's not well-located vis à vis the rest of the property and was always empty when we went. The roof-top bar is nice, with nice views, and you must take a buggy to get up there.

The buggy drivers were really nice.

We ate every morning and evening at the hotel. Breakfasts were nice. Good staff. Dinners were sporadic. There were not many diners and the staff was awkward. Some took a while to get their attention (even when we were the only diners) and others would talk too much, perhaps because they themselves were bored.

There is a hotel that purports to be 5 star but is not there. Here is one example. Yes, it's nice and fine. But, it misses the mark on service, quality and ambience that a true 5-star creates.