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“Excellent hotel with new and better management”
Review of The Surin Phuket

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The Surin Phuket
Ranked #4 of 36 Hotels in Choeng Thale
Certificate of Excellence
Reviewed February 7, 2011

We have stayed at the Chedi dozens of times and choose the location for our wedding. This was our first trip back since then and we were greeted by the new GM who is doing a fantastic job.

The staff have been revived and are even better than before and the level of service across the board has increased.

We believe there will also be some renovations going on this year and we can't wait to see the improvements later in the year.

Of all the changes the only thing we didn't like was the bathroom products changing. The shampoo etc are now different and possible a lower standard than when GHM were in charge. Other than that its been nothing but a huge step forward.

  • Stayed: February 2011, traveled as a couple
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Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTHESURINPHUKET, General Manager at The Surin Phuket, responded to this reviewResponded February 17, 2011

Thank you very much for your great review.

It is always a pleasure to receive positive feedback, especially about our hardworking and sincerely hospitable people. Yes The Surin will be renovated this year between May and October. A redesign that is meant to retain the legacy of our renowned beach resort and greatly enhance all facilities.

I am sorry that our new line of bathroom amenities did not find your approval but I can assure you that we have chosen a product line of the highest quality hand crafted by a local company renowned for supplying only the best luxury resorts in Asia. They have prepared a unique blend for The Surin made with infusions of organically grown or ethically wild crafted herbs combined with a vegetable derived detergent. The main ingredients contributing to the fragrant scents are white frangipani and tangerine essential oil. And depending on each specific product these are paired with aloe vera and cucumber extracts, jasmine infusion, jojoba oil, chamomile flower & white tea leaf extracts. Soon we will add descriptive labels to each product explaining their ingredients and benefits.
We look forward to welcoming you back soon.
Warm regards,

Antonio

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Reviewed February 7, 2011

Beautiful location, excellent service. Fantastic beach, very quiet but slightly lacking in buzz and character. Nice bungalows, though the shower seemed to have been patched up carelessly, and there were a few corners that looked run down. Bathrooms in the public areas also not even close to the same level aesthetically & maintenance wise as the other areas, which were beuatiful. Good food in the restaurants in the main house. Note that some of the houses have endless stairs to get to them.

Stayed: January 2011, traveled as a couple
Thank HoneymoonersThailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTHESURINPHUKET, General Manager at The Surin Phuket, responded to this reviewResponded February 8, 2011

Thank you very much for staying with us and for taking the time to write a review.

The Surin is a very charming resort in an amazing setting and although we have run regular maintenance programs over the years it is now time to renovate the resort. We are enjoying a fantastic season but soon (in May) we will close for 6 months and when we reopen on 1st November we will have completed a major enahncement of our facilites and accommodations.

We look forward to welcoming you back either for a last chance to stay with us before May or after the renovation.

Warm Regards,

Antonio

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Reviewed February 5, 2011

This is our third visit to this property - our first as the Surin and the previous times as the Chedi. On our first visit in October 2009 we were blown away by the beautiful setting and location. The private beach and the amazing rooms - each a cottage set amonst the hills overlooking the bay is wonderful. We enjoyed our stay and the service that we decided that this would be the perfect location for our wedding. Our second visit was for our wedding in late March 2010. The whole event was organised by the events organiser for the Chedi and now the Surin, Khun Bat. I cannot speak highly enough about Khun Bat and her fantastic organisation skills. Our wedding was thoroughly enjoyable and unforgettable. Khun Bat's meticulous planning anticipated our every need, and even addressed issues that we hadn't even considered. An example - we had a very small wedding with about 60 guests, of which about 4 were children under 10. Khun Bat had even organised a separate children's play area which we hadn't even though about. Its the little details which makes all the difference and she is indeed an asset to this hotel.

On the back of our fantastic previous experiences we returned to the Surin this year. Not much has changed except for the name and also the new GM whom we met very shortly after our arrival. As per our previous visits, the service and the staff has been impeccable. We were given the same room as our previous visit and made to feel very welcome. Although other reviewers have commented on the dated rooms, we felt that the rooms are complimentary and sympathetic to the surroundings. Instead of a huge hotel block, your rooms are individual cottages in an amazing settling. The views at breakfast is spectacular and the private beach is beautiful and peaceful. This isn't a place where one would come for excitement but to get away and to relax - and the Surin provides a perfect setting for this.

Overall, it was a fantastic experience made possible by all the staff and one we hope to return to in the future.

  • Stayed: February 2011, traveled as a couple
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Thank Emelia76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2011

This was the first resort out of three in total my wife and I stayed in during our honeymoon to Phuket. It was amazing.......

I cannot say enough about how beautiful the beach was at this place. It is totally surreal as you walk down to it for the first time. Crystal clear water, clean sand and ample places to park yourself whilst soaking in some sunshine. The sand, while not being as white as someone from QLD Australia is used to, is still impeccable. Cheap cocktails on the beach just serve to sweeten the package.

Our room was very nice, and unique in a way that made you instantly feel as though you are in Thailand. Our room, and I think others too (from hearing as I walked around) did have some pretty annoying squeaking of the floor boards, but that is only a minor gripe. Also, if you are elderly, you may want to think twice about this hotel as there are many steps to climb if you're placed in one of the higher rooms. Free wifi is available with individual logons for each room, which is a nice touch.

The service was top notch......so much so that the manager Antonio (sorry mate if I've got that wrong) personally introduced himself not 2 minutes after arriving.

The breakfast buffet is second to none. The restaurant had a very reasonably priced set of tapas available which were very filling.

Bottomline....if you're looking for a romantic setting which is quiet, clean and very friendly...look no further.

  • Stayed: January 2011, traveled as a couple
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Thank Barters81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTHESURINPHUKET, General Manager at The Surin Phuket, responded to this reviewResponded February 7, 2011

Dear Friends from QLD,

Thank you very much for your great review.

We look forward to welcoming you back.

Warm Regards,

Antonio

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Reviewed January 31, 2011

I had heard that this was one of Phuket's best hotels. Came away distinctly disappointed. The location is great, with a nice, clean, secluded beach. But the accommodation felt dated and under-invested, although I did notice that there was renovation underway on some of the huts. Perhaps I was unlucky, Definitely unimpressed with the quality of service though. It felt more like the sort of service you'd expect in a much lower-end establishment - sloppy and inattentive. Not sure if the change in name/ownership is behind this, but I'd recommend staying away until this place improves.

  • Stayed: January 2011, traveled solo
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Thank BigBooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTHESURINPHUKET, General Manager at The Surin Phuket, responded to this reviewResponded February 7, 2011

Dear
Thank you very much for your review and I am sincerely sorry if we have not measured up to your expectations. I am pleased to inform you that the owners (which have not changed) will invest in a major renovation this year. We will close from May to end of October for a refurbishment work which will be an major enhancement. We will have a new lobby and new restaurants; an even more stunning beach front and pool area; a spacious gymnasium by the sea; and fully renovate our cottages. Our team is renowned for the friendly and efficient service they provide and it is sad to hear that they have not paid the due attentions to you during your stay. We will read your review with the team and I am sure your comment will help us refocus our service. Thank you for staying with us and we hope to welcome you back in the future.

Warm regards,

Antonio

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Reviewed January 30, 2011

Both myself and my new gorgeous wife have just returned from a FAR too short visit to this resort! We had a private marriage ceremony at the resort and it was the most well organised and romantic experience we have ever had the priviledge to experience. The staff and surroundings were beyond any fault and we were treated to a truly memorable event in our lives, I highly recommend any couple to experience what we went through! We were treated like royalty from the moment we arrived, we received an upgraded room, which during high season was very fortunate, we were provided with flowers, wine, fruit and frankly couldnt have asked for anything else. We were greeted personally on first name terms by the resort manager and the event manager was so experienced and proffesional that we were both made so comfortable. The beach ceremony was carried out impeccably and we were given options on our music choice and layout that we didnt even think about. The pool and beach team were attentive but not annoying like we have experienced elsewhere and the breakfast buffet was vast and tasty. The resort is apparently going to go through a refurbishment later this year, we cant wait to visit it once again next year as an established husband and wife, we both hope all staff will be present after the refurb! A truly wonderful time and magical experience and we look forward to visiting this resort again in the future!

  • Stayed: January 2011, traveled as a couple
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Thank simongtbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTHESURINPHUKET, General Manager at The Surin Phuket, responded to this reviewResponded February 7, 2011

Dear Khun Ankarn & Khun Simon,
It has been a pleasure meeting you and thank you very much for your fabulous review.
I am glad to confirm that our team will remain with us during the renovation and we all look forward to welcoming you back.

Warm Regards,

Antonio

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Reviewed January 24, 2011

We were at The Chedi in 2008 August for our honeymoon. We stay for 3 weeks and it was hands down the best holiday of our lives. We were greeted with an ice cold fruit juice and a cold towel to refresh ourselves. We received a basket of fruits, a bottle of wine and the most delicious chocolate upon arriving. It is true that there are a lot of stairs but it didn't bother us (183 stairs from the beach to our room).
BEACH: The beach was amazing! Private and cleaned every morning. We never had trouble getting a chair as it was low season. But we also wondered out of our resort, climbed over the rocks to the public beach. The public beach wasn't as clean, but nice nonetheless. For about $10 an hour we received one of the best massages on this beach.
FOOD: Our package included breakfast. They had a very large selection in my opinion. The fresh fruit and the freshly squeezed fruit juices were AMAZING!!!! I still dream about their guava juice and the fresh mangosteens and green mangoes.... We only had lunch or dinner once at the resort as we found it overpriced. Instead we went out of the resort (10minutes walk) to Surin Inn. We found the food there to be well priced and quite delicious. We also ate a lot in Patong beach. The hotel offered a free shuttle bus from 7pm to 12am to Patong beach which we took advantage of more than once.
ROOM: We were extremely pleased with the rooms. Yes they were showing signs of aging but we're not really picky. We had no insects or bugs, but we did have two lizzards in our room (which i totally didn't mind, if there were spiders, now that would be a different story). Our room was cleaned daily and the maid always left us cookies and small chocolates. I loved the privacy the bungalow offered, the huge bed, and the private patio with beach chairs.
POOL: A bit small, but we didn't go to Thailand for the pool :) We were there for the ocean, the beach and the adventures. They had a free scuba lesson though.
ADVENTURES: They were great!!!! We did Phi-phi Island, James bond Island, Elephant trek, ATVs and then flew to Bangkok to visit the tiger temple, the floating market and the bridge over river kwai. The price for the value was really good. These were the cheapest and yet the best adventures we've ever been on.

I'd go back any day!!

  • Stayed: August 2010, traveled as a couple
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1  Thank toradda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMTHESURINPHUKET, General Manager at The Surin Phuket, responded to this reviewResponded February 7, 2011

Thank you very much for taking the time to write a comprehensive review of your stay at The Surin. We look forward to welcoming you back perhaps from November following our renovations.

Warm Regards,

Antonio

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Additional Information about The Surin Phuket

Address: 118 Moo 3, Choeng Thale, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Choeng Thale
#2 Top resorts Hotel in Choeng Thale
#3 Spa Hotel in Choeng Thale
#4 Luxury Hotel in Choeng Thale
#7 Romantic Hotel in Choeng Thale
#8 Family Hotel in Choeng Thale
Price Range: $191 - $996 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surin Phuket 5*
Number of rooms: 103
Official Description (provided by the hotel):
The Surin Phuket is an exclusive beach retreat for discerning travelers, families and couples seeking relaxation and indulgence in a serene beachfront setting. A member of Design Hotels™ and located on the tranquil Pansea Beach on the west coast of Phuket Island, Thailand. Offering a total of 103 hillside and beachfront cottages and suites all discreetly built into a carefully conserved landscape amidst coconut trees and gently sloping down to meet a small coral reef. The Surin, Phuket offers a contemporary Thai experience in timeless simplicity and modern sophistication. Shaded by a canopy of coconut trees and joined together by a network of jungle walkways the Hillside Cottages are just the things for guests who wish to experience a tropical rustic experience. ... more   less 
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Also Known As:
The Surin Phuket Hotel Thalang
Chedi Phuket Hotel Thalang
Chedi Phuket Thalang
Chedi Hotel Phuket
The Surin Phuket Thailand

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