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Reviewed October 29, 2018

Travelling a lot in South East Asia we have spent a wonderful week in The Surin on the generally busy island of Ko Phuket. The atmosphere, the location and the very good service of The Surin are excellent preconditions to recover and to recharge your batteries - enjoying the beach or other activities. Having breakfast with this view of the Andaman sea is an unforgetable start in every day.

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Rupert089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Surin_RM, Manager at The Surin Phuket, responded to this reviewResponded October 29, 2018

Dear Rupert089,

Thank you for your visit and the continuous patronage towards our resort. It was a great pleasure to meet you again and we are thrilled to know you had a wonderful and relaxing week at our "little oasis". Your kind comments, especially the ones in regards to the service level, have been shared with our entire team.

We look forward to welcome you back in the hopefully not too distant future. Please do reach out to me directly for any possible assistance with your arrangements.

Best regards,

Manuel Mandaglio
Resort Manager
The Surin Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2018

This is my third time staying at The Surin... I have been to Phuket every year for 1-2 weeks holiday for the last 10 years. The Surin has been my most favorite place considering they have a very beautiful private beach (so clean, water crystal clear... beach is very clean well taken care by the hotel), the hotel setting is gorgeous with the bungalows separately located on the hill. The room has such a perfect bedding which is very comfortable, I just love the bedding so much !!! then the coffee machine provided is great and every other thing. It's really a very lovely place to stay and definitely I would recommend anyone to stay there and will definitely go there again.

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank T3087ODmichellep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Surin_RM, Manager at The Surin Phuket, responded to this reviewResponded October 29, 2018

Dear T3087ODmichellep,

Thank you for your return visit and it was a great pleasure to meet you again. We are delighted to read your kind compliments and your recommendation to other travelers is much appreciated.

The mattresses in the guest rooms are from the renowned supplier "Dream Master". For those who have special preferences we also provide a "sleep comfort menu" with a variety of pillows and extra toppers.

We look forward to welcome you back for your fourth stay! Please feel free to contact me directly for any possible assistance with your arrangements, I am with pleasure at your service.

Kind regards,

Manuel Mandaglio
Resort Manager
The Surin Phuket

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Reviewed October 28, 2018

Family of 4 enjoyed a really great week and fantastic experience. This is a hotel/resort of a nice/smaller size, so atmosphere felt intimate and not too crowded. Numerous positive points including: friendly, kind, always helpful staff everywhere; beautiful, clean 'private' beach; complimentary water-sports; v comfortable room stocked with complimentary drinks/snacks; excellent food; strong WIFI; complimentary spa session. Special mention to superb Beach Hut team who found my sunglasses (?!) after it was lost in the sea - but with 1 lens missing. Incredibly, they then managed to find the missing lens an hour later (?!!) - real professionalism & dedication, and throughout resort!
Thank you Manuel and your awesome team. Will definitely return

Date of stay: October 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank 0kt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Surin_RM, Manager at The Surin Phuket, responded to this reviewResponded October 29, 2018

Dear KT,

Thank you for the lovely feedback and it was a great pleasure to meet you and your family in person. We are delighted to read that you had a marvelous stay and your kind comments will be shared with our entire team and especially with the Sport Team at the beach who managed to find your lost glasses in the sea.

We look very much forward to welcome you back during your next trip to Thailand. Please do contact me directly and I will be pleased to look after your arrangements.

All the best,

Manuel Mandaglio
Resort Manager
The Surin Phuket

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Reviewed October 27, 2018

Beautiful spot, and the hotel rooms/cottages sympathetically arranged amongst the lush natural landscape.
Rooms well equipped, spacious and very comfortable
All feels very luxurious
Staff friendly and attentive. Food excellent. Very large choice of European and local fare for breakfast

Date of stay: October 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank neild557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Surin_RM, Manager at The Surin Phuket, responded to this reviewResponded October 28, 2018

Dear Neil,

Thank you for your recent visit and we are thrilled to know you had a wonderful one. Your kind comments have been shared with our entire team. Great to read as well that you liked our breakfast which we constantly aim to further upgrade. We look forward to welcome you back soon. As mentioned earlier to you, please feel free to contact me directly for any possible assistance with your future arrangements.

Kind regards,

Manuel Mandaglio
Resort Manager
The Surin Phuket

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Reviewed October 27, 2018

The hotel is in a superb location with private beautiful and clean beach. You can swim in the beach. The hotel is nice and clean. Most of all, the staff are very kind and helpful. They will be everywhere to assist you when needed.

Date of stay: October 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Jasmin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Surin_RM, Manager at The Surin Phuket, responded to this reviewResponded October 27, 2018

Dear Khun Jasmin,

Thank you for this lovely review and your return visit to our beachfront retreat. We are delighted to know you had experienced yet another wonderful stay. Your kind comments, especially the ones pertaining our team members and their service excellence, will with pleasure be shared with all concerned.

We look very much forward to having you with us again whenever your travels lead you back to Phuket. Please do contact me directly and I will be pleased to assist you with your arrangements.

All the best,

Manuel Mandaglio
Resort Manager
The Surin Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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