The Surin, formerly known as The Chedi, has lost its old charm and service. My wife and I have been going there for the past 6 years, and we have been nostalgic about when it was The Chedi.
The new colors of the rooms lack the charm of the old wooden colors. It actually makes the rooms look a bit tacky/cheaper than before.
The service has also gone down in quality with many new members of staff. There are still the old staff members who actually make you feel at home when you return. We did go during High season but I felt that it was very under staffed. The rooms never got cleaned on time, sometimes, as late as 3pm.
We stayed in the beach deluxe studio, which was actually at the perfect location from the beach. However, the overall quality and service is not worth the price of the room. A better experience would obviously be at the Aman next door, but we still love the longer stretch of beach at the Surin, and ordering piña coladas from the local people who walk by, who do not go to the Aman side.
At least the beach is still the most beautiful of all of Phuket, and the food is delicious at the restaurant. It was actually our 6th time at the Chedi/Surin and we will be going back., hopefully they will get it right the next time.