The best beach. The best service. The staff name Tatum is very helpful. V impressive services. The staff are very helpful toO. The beach was very clean. One thing was there were too many steps. The breakfast was ok. There should be an elevator.
Dear Guests,
We would like to sincerely thank you for the wonderful review and especially the feedback about our team. It is nice to read that their genuine efforts do not go unnoticed.
We look forward to welcoming you back to The Surin.
Warm regards,
Nicolas Ilickovic
Executive Asst. Manager
We stayed in March 2012. Despite arriving at 1am, the staff were very welcoming and showed us to our stunning room. We could hear the sea below, but it wasnt until we flung open the windows the next morning you fully appreciate the setting. Its a glorious beach and not overly populated with hotels which is ideal.
The breakfast was delicious, as was the other food during our stay.
The fitness room was good enough for a daily workout.
The sea was lovely to swim in.
What more could you want?
My only minor negative would be the pool is not that attractive as its black! You are on the beach so just swim in the sea instead....
The Surin is an amazing hotel, surrounded by greenery and tranquility.
The staff are among the friendliest I have ever come across. Nothing is too much. They upgraded us from a room to 2 apartments as there were four of us so we wanted a bit more space. They did not charge us a penny more and were all too pleased to help us out.
The breakfast was fantastic, looked forward to this everyday.
We had dinner at both restaurants a couple of nights as well - the fixed menu for two people is really good value.
Food at the Surin was faultless.
The private beach is a massive positive. The family with the drink/ice-cream business that come round are adorable and great to chat to. There is also a pool bar which serves any cocktail you request. We made good friends with Mee and Chet who are lovely chaps and a big asset to The Surin. They kept us entertained all day, and were more than happy to go above and beyond.
We visited some great restaurants and bought one of the day tours on the beach which was great.
I would love to return to Phuket again, and would not stay anywhere other than The Surin.
We came to Phuket on honeymoon and stayed at three hotels, the Ibis in Patong, The Surin and then the Dewa at Nai Yang. The Surin was by far and away the best as would be expected, however we wanted to stress the amount of difference was huge. We were in a delightful Hill cottage which kept us super fit as there were 175 steps from beach to our room. This wasn't a problem for us but may be for others. We loved the privacy it afforded. The watersports provided provided on the beach were excellent, with kayaking, stand up paddle boarding, sailing and windsurfing and the beach was the most beautiful we saw in Phuket. The fact that the hotel works with the locals to encourage them to sell their wares in a very toned down and respectable, unobtrusive way was greatly appreciated and the locals prices are much better than the hotels although of course you realize when purchasing that it does not have the guarantee of quality that the Surin's own products whether they be drinks or clothes provide. Thank you to all the staff who were so courteous to us.
The only reason I can think as to why this resort does not rate much higher than it does is that it has a wide range of accommodation, some of which is set back some way from the beach, and perhaps that rates less well? The resort is almost split in two with reception and facilities in the middle, and the more expensive accommodation layered down to the beach with hillside cottages above reception. A fair mention is made of stairs and there are maybe 50 or so between reception and the beach, but we never found it an issue.
We had a beachfront cottage and a delux cottage both of which were excellent. There appeared to be little difference between them, other than the position, but the beachfront cottage had a bath in addition to the shower, and also had a Nepresso machine. The cottages are beautifully set in natural bush, have been recently renovated and whilst not up to the very high standard set by say Andara or The Shore, have a great deal of charm and are very much in keeping with the setting I was surprised to see that most of the cottages in the delux and superior category seemed to have some form of sea views, and often very good views. The beachfront cottages are of course well positioned but to be honest we spent so much time on the beach that it hardly mattered! All the lower cottages are close to the sea and you hear the sea at night!
The beach is the best we have seen in Phuket, about 300m long and given its geography shared only by The Surin and Amanpuri. There is no public access other than by boat or a tough climb over rocks. Effectively this is a private beach and we hardly saw more than 10-20 people in the water across the whole beach! This is not a beach with hundreds of umbrellas. The water is beautifully clear and clean. Sure, a few vendors who were so nice and graciously accepted every rejection; we were very happy to support them where we could. The breakfasts were excellent and the other meals we had were very good but at "resort" prices. We walked into Surin Beach most evenings for drinks and dinner, a 10-15 minute walk. One small criticism is that I think the hotel could run a shuttle in the evenings, people are going to walk to town anyway so why not add a service? We also used the spa and had a great experience. Staff were fantastic, particularly the watersport team. We also saw the manager around a fair bit, taking care of any issues arising.
Overall, this is the total package given the accommodation we had. We have been fortunate enough to stay in some of the best rated resorts in Phuket over the past few years and I would rate this as my favorite, with the private beach a fair contributor to this view. It is also very well priced compared to some of the other top rated resorts. Deserves a top rating and we hope to be back many times in the future after this, our first visit.
