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“Excellent Hotel”

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Outrigger Laguna Phuket Beach Resort
Ranked #6 of 34 Hotels in Choeng Thale
Certificate of Excellence
Yateley, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Hotel”
Reviewed April 28, 2014

Lovely room, really clean everywhere. Right on the beach and the staff are very friendly and helpful. We had a great time.

The hotel bar/restaurant and especially the mini bar are expensive, but this is to be expected in a good hotel with this level of standard.

  • Stayed April 2014, traveled as a couple
    • Value
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    • Service
Review collected in partnership with Virgin Holidays

Helpful?
Thank NickyB62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,263 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (302)
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English first
Quezon City, Philippines
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 25, 2014

I was on a 10 day seminar workshop with an environment theme sponsored by an International Organization. The room assigned to me had a good view of the beach. The room was well kept and personal supplies were readily available. Access to other areas of the town for shopping was easy with provided transportation by the hotel or by independent for hire vehicles. Banks were open even on weekends for financial transactions. Roads going to other interesting places are well paved. Thais are naturally nice people, too.

  • Stayed May 2013, traveled on business
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Helpful?
Thank asmparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 25, 2014

This hotel is just superb, stay in a club room to get the lounge facility. But that's not all . The staff are absolutely fantastic and deserve every accolade they are helpful and polite and will go the extra mile always, the beach is really nice pool areas sublime and it's very near to a really nice street with some grocery stores and great pizza resturants for those not wanting Thai food. The hotel shuttle drops you at the gate it's a 200 meter walk and you hit the stores. I found a really good taxi guy called komin who charged 1200 baht return to go to patong etc and wait while we ate or shopped.
The facilities are all great too highly recommended

Room Tip: Go for ocean front
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank andycapetown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review, May 5, 2014
Dear andycapetown,
Many thanks for choosing to spend your vacation with us at the Outrigger Laguna Phuket Beach Resort and for taking the time to share your feedback.
I was delighted to read that you enjoyed our club room experience and that you received friendly and attentive service during your stay. It was great to read also that you enjoyed the pools, beach and surrounding resort area, which I believe is what makes Laguna such a great destination generally.
Thank-you again for your great feedback and I do hope we will have the pleasure of welcoming you back to our resort in the future
With very best regards
Tony Pedroni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baryalore
Level 3 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 24, 2014

Just one word for our stay - superb. Right on the beach, the pool area is large and laid out nicely. Lots of open spaces and the hotel ferry taking one to the interconnected hotels is a novelty. All in all a superb experience. Friendly staff always ready with a smile and greeting.Just one sour note, our request for a extended check out was turned down, though the rooms were vacant long past. We were told that the next guests have arrived and ready to check in. To our surprise the rooms were unoccupied till we left the resort long past the check in time.

  • Stayed April 2014, traveled with family
    • Value
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    • Rooms
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    • Service
Helpful?
Thank Suraj Hariram A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review, May 5, 2014
Dear Suraj Hariram A,
It is always very encouraging to read when guests have enjoyed their stay and I was delighted to note that you had a superb stay with us at the Outrigger Laguna Phuket Beach Resort. It was especially pleasing to read that you found the service to be friendly and helpful and that you liked the open spaces both on property and in the wider resort area.
I was sorry to read that we could not accommodate your request for a late check-out on this occasion and will certainly follow up as to the reasons given.
Thank-you again for your very kind feedback and I do hope we will have the pleasure of welcoming you back to our resort in the future.
With very best regards
Tony Pedroni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 24, 2014

This is a very new, luxurious resort. As soon as you walk in the lobby, you are inundated with lovely furniture and decor in every corner. I truly appreciated their concern for detail in their general decor, it reflected a concern for chicness and design as well as an eye for uniqueness.

We had the deluxe room with lagoon view. The room itself was spacious and immaculately clean. No complaints at all. There was even a reading nook/window bay where we could see off into the laguna and take a nap. There was a unique sunken shower/tiled bathtub combo, which I did not completely agree with. Design-wise it was not practical for a bath, nor was it too comfortable. I take it as their attempt to be chic but it ended up being a bit too impractical (and I love my baths!).

The resort itself is sprawling. We were in one of the furthest rooms from the lobby, and it was a decent walk to get to our room from the lobby. This we did not have a problem with, but if you have any disabilities or a bunch of kids to juggle, I would request a room closer to the lobby.

As a young couple with no children, I ultimately felt that this resort is best for a family with children. There were many children playing around the pool area and having fun, yet there was still ample space for adults to do their thing. Ultimately, this took away from the romantic vibe of the resort, so if you are looking for something a bit more intimate and romatic, I would suggest somewhere else.

On an added note: the breakfast here is expansive and delicious!

Room Tip: Laguna rooms for more peace and quiet but far from the lobby
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  • Stayed April 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Angie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faggeto Lario, Italy
Level 4 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 23, 2014 via mobile

We are a bit spoiled with top quality hotels and probably our expectations were a bit too high but the first impression was a bit disappointing...We booked two club rooms asking for two connected ones because we were traveling with 4 kids (one of them 2 years old). When we arrived we have got two rooms non-connected and with quite basic facilities. We were not happy at all so I came to the manager and was trying to get better accommodation. Unfortunately, they couldn't resolve situation this evening but next morning we were offered connected rooms (on the garden wing instead of beach one) or to have an upgrade for a Royal villa for additional fee. I don't remember how much exactly we paid for an upgrade (I think it was about EUR 750 for 6 days) but the villa we have got was absolutely nice. Nothing to complain about. All other things at the hotel were very decent. The little elephant is absolutely lovely, the additional service for club rooms as separate breakfast and snacks during the day is on decent level. Kids club has some activities for little ones (most of them for additional fee though). The beach is quite nice. Ok, if we compare it to other Phuket beaches not to Seychelles). Everything is clean and friendly. The location is good. The food was generally ok as well. I think it is a nice place for families with small kids but I would advise to stay in villa.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Olga-and-team
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Epping, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 23, 2014

This was one of the best luxury hotel resorts we have been to for families over the past 12 years. The hotel is beautiful and stylish yet quite informal. The hotel pools are perfect with lots of loungers. The photos don't do justice to how lovely the pool areas are. The hotel is right on the beach which has powdery white sand and warm sea water, perfect for a dip. If you don't fancy eating in the hotel you can go to many of the wonderful thai eateries on the beach right by the hotel beach front. The food is delicious!
We would highly recommend this hotel to families with children from baby age to teenage.

Room Tip: Rooms by the pool are convenient for popping back to get stuff but the lagoon rooms are more peacefu...
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Trea P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review, April 23, 2014
Dear Trea P,

Many thanks for choosing to stay with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you really liked the look and feel of the resort and that you were able to enjoy your family holiday around the pools and on beautiful Bangtao Beach.

Thank-you again for your kind comments and I do hope we will have the pleasure of welcoming you back to our resort in the future.

With very best regards

Tony Pedroni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Outrigger Laguna Phuket Beach Resort

Property: Outrigger Laguna Phuket Beach Resort
Address: 323 Moo 2, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Laguna Beach Resort)
Phone Number:
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Choeng Thale
#3 Top resorts Hotel in Choeng Thale
#3 Business Hotel in Choeng Thale
#4 On the Beach Hotel in Choeng Thale
#5 Romantic Hotel in Choeng Thale
#5 Spa Hotel in Choeng Thale
#6 Luxury Hotel in Choeng Thale
Price Range (Based on Average Rates): $
Hotel Class:5 star — Outrigger Laguna Phuket Beach Resort 5*
Number of rooms: 255
Official Description (provided by the hotel):
Located between a tropical lagoon and the sparkling waters of the Andaman Sea, the property features the finest in accommodation – all completely renovated with modern interiors subtly blended with contemporary Thai touches.The resort occupies a prime position on the famed Bangtao beach where white sand and calm, clear waters combine to create an idyllic tropical setting. The absolute beachfront location provides easy access to beach activities for families and couples alike.For guests seeking a more personalized experience, the resort now boasts a dedicated Club floor (the only such facility in the area). Club floor guests will enjoy a private breakfast venue, snacks and drinks throughout the day and themed cocktail events in the evening.All guests also enjoy access to the Banyan Tree and Angsana Day Spas, championship 18 hole golf course, wedding chapel, and signing privileges at over 30 restaurants and bars that form part of the Laguna Destination Resort. ... more   less 
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Also Known As:
Laguna Beach Hotel Thalang
Laguna Beach Thalang
Laguna Beach Phuket
Laguna Beach Resort Phuket
Outrigger Laguna Phuket Beach Resort Thailand

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