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“Wonderful! Lovely resort”

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Outrigger Laguna Phuket Beach Resort
Ranked #8 of 36 Hotels in Choeng Thale
Certificate of Excellence
Reviewed October 23, 2013 via mobile

Stayed here after being in Patong for two nights and was a haven. Beautiful new resort and great large rooms. Baby elephant visits twice a day. Truly peaceful place away from the craziness of Phuket.
Stayed in the club room area overlooking the lagoon.

Stayed: October 2013, traveled on business
3  Thank AhBea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 20, 2013

We had a last minute trip to Phuket, choose the Outrigger Laguna from seeing other reviews. Best decision ever, resort is all that people have said and more. Staff are amazing, had a smile for you every day. From the moment we arrived to the moment we left we felt special.

Stayed in a Club room with sea view, drinks and canapes each night did not disappoint.

Would not hesitate to go again.

  • Stayed: October 2013, traveled as a couple
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1  Thank SheilaDavidOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2013

We (Me, wife & 5 yr daughter) have just come from Outrigger a day back and are strongly missing our stay there. This trip was specifically gifted for my 5 year old daughter who had little tough time past 1 month because of some medical issue. I wanted to give her a perfect enjoyable holiday so that she could forget the month and love her papa back who forced her to do medical activities which no kid would like.

And yes we all had an almost perfect holiday at this resort.

We stayed from 13th - 18th October. It took us 20 minutes to reach hotel from Airport. The moment we entered the Laguna area we realized that the place is pretty quite and full green. The Staff was absolutely hospitable. They would always greet you with a smile and a Thai word (Swadeeka). Even my little daughter started doing Swadeeka (By joiing hands) whenever she was greeted. It was a delight to watch.

Children above 4 - 12 years have to pay 50% for the breakfast, however at the time of check in, our attendant offered the same as free for my kid, which was quite special. They also offered us to upgrade our room to beach front on a concession, which I didn't choose. Check in was smooth and the moment we entered our room we got really glad as the view of Lagoon was so awesome.

The resort is right on the beach with lovely neat pools. The beach is not at all crowded and the view is awesome. You can have a perfect play with your familiy there. Resort is adjoined with a lake which again has a beautiful view. There is a ferry every 20 minutes which is free and takes one around whole laguna area. One can go shopping in Canal village which ferry takes you through.

Pool water is very clean and maintained. Temperature is also perfect. The pool has got a slide which is quite a fun. Adjoining the pool area on the left is a remote village where you will get 2 very good restaurants (Aloma sea food and TomYam goong). Tom yam Goong is bit expensive but their food is great. Aloma is also very good but they take long time in preparation, its comparitively cheaper of the two.

Resort offers few sports activities for free of which Kayaking is must to do. They will give you a lesson. There is a dedicated timetable for many other activities like Sailing, windsurfing.
Along with that everyday baby elephant arrives at resort from 9.30 - 10AM and 3-4PM and he is a hot among the kids. My daughter just loved that. We have almost 100 pics of elephant with her.

The resort is about 3 KM away from the local town, so incase if one has to do local shopping you need to take taxi which is bit expensive. Hotel also offers a bus at dedicated time but again its quite expensive. While returning from town one can hire tuk-tuk which we got for 100 Baht (Negotiated from 200 ;) ) from near Tesco.

Every night lovely songs would be played live in the lobby and main central area with candle lights which is very soothing.

All N All it was a perfect holiday where we forgot all our daily routine, stressed life and the whole family just enjoyed, specially my daughter for which this whole program was booked.

Plus points of resort:
1) Location & View
2) Sports activities
3) Hospitality & Staff
4) Interaction with Laguna area and other 4 resorts around by Free shuttle and Ferry.
5) Spacious rooms
6) Good Service

Things that needs improvement
1) Breakfast is bit expensive considering the variety. Specially for vegetarians.
2) Kids club a bit disappointment as not enough activities for kids (But anyway who wants to go in there when we have so many other things to do)
3) Bit expensive Market ride :)

Room Tip: Rooms at beach wing are best to choose as they are close to pool and beach.
See more room tips
  • Stayed: October 2013, traveled with family
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5  Thank Parvesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2013

We visited Outrigger Laguna Phuket Beach Resort as a family of 4 adults & 3 young children.
I believe this resort has raised our expectations for other resorts and hotels.

Check-in was very smooth, perhaps because we visited during the off-peak season and we were the only guests checking in at that time.

It was milk-time for our youngest and the guest-relations officer, Fang, offered to sit us at the lounge and even got hot-water for baby's bottle. Fang checked us in very quickly and gave us a short tour of the resort as she escorted us to our room.

Our room was more than what we expected.
There was a day-bed which suited our two older kids very nicely.
They especially loved the shower area, which was recessed into the floor, a much more interesting idea from the typical bathtubs.

My only two complaints about our room was the noisy air-con and the springy bed.
They solved the squeaky air-con quickly after I made a call to the front-desk.

The kids also loved the one-storey-high water-slide at the pool.
Candy, the two-year-old elephant was also a hit with the children and adults.
She comes with her handler to the platform on the right side of the pool, from 9am to 10am and 3pm to 4pm.
Her handler speaks basic english and is good with children.

The beach was very clean, but the management had red-flagged swimming activities in the sea because of the large waves.

A few small shops at the far left of the pool also sell tidbits, ice-cream and island tours.
There were also two tailors who offered made-to-order full suits and cheong-sams.

A restaurant was located just behind these shops.
It sits on stilts right on the edge of the beach.
The staff spoke simple english, but more than sufficient to take your orders.
I found the older staff were more fluent in English as compared with the younger ones.

I estimated there were about thirty other customers and yet our order was served within ten minutes. That's impressive time, especially with three hungry kids.
You would have to manage your expectations with the taste of the food though.
I felt the Thai food was not much different from what I would get in Singapore.

Prices were reasonable. Our bill came to just over two thousand baht (SGD85) for the seven of us.

Hair-braiding, ala Bob Marley, was another high-light for our girls.
But to find it, we had to walk past the small sundry shops and an open-aired traditional Thai massage parlour.
There was a small air-conditioned restaurant, an al-fresco bar and a few white plastic sun-chairs on the right of beaten path.
We asked the three people there about the hair-braiding service.
A few calls and fifteen minutes later, two ladies were working on two kids' hair.

After an hour and half, their hair was done and we were sixteen-hundred baht poorer.
But the kids loved it.

We were told the shops, the restaurant, the hair-braiding service and even Candy the elephant, are external vendors, which means you can't bring your gripes to the hotel.

All in all, we had an exception experience at the Outrigger Laguna Phuket Beach Resort.
This has become our family holiday destination for our future Phuket adventures.

  • Stayed: October 2013, traveled with family
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5  Thank bkyap1305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2013

my husband and I stayed here for our honeymoon for 12 days. We are honest reviewers and cannot say enough good things about the place. Our room wasn't quite ready on arrival (so what?) and when we go there we had been upgraded to a deluxe sea view and had a rose petal heart on the bed! (im a sucker for that sort of thing!) The room was lovely, huge comfy bed, lush bathroom I not want at home, chill out seating area and a decked area with seats and cushions, more than we could have expected. We were ground floor and next to the pool as well as sea view so double bonus! The pools are lovely clean and big enough that you don't feel crowded (the hotel was a third full when we were there but still). The reception and bar/lounge/restaurant are beautifully decorated and comfortable. The food was of a really high standard and the staff very helpful and friendly, nothing was too much trouble.
we were half board and so had breakfast and either lunch or dinner there, we ate at Tom Yung Goon restaurant and Dusit Thani as well as the hotel pool bar.
Tom Yung Goon is a MUST if you love thai food, it defies gravity and nature by being on stilts on the beach but is lovely in both food and people and the nicest strawberry daiquiri I've had!!!
The shuttle bus and ferry are both free and handy to see the other hotels and go to the restaurants, we made use of them and a local taxi service that the reception organise.
We went to Patong to Juncelong mall (it was raining!) which is right on the beach and as well as the western mall there are the markets and faux products out on the street. The main shops aren't very cheap but the stalls and markets are. Great for wasting a day and seeing another place. (we also did Central Festival mall - it rained quite a bit! - which was nowhere near as good FYI, you could have been anywhere in the world.
We did an elephant ride with Cindy at the lagoon which was nice, Ko Phi Phi boat trip which we would recommend, did "Go Ape" type excursion in the rain on our own so we had the park to ourselves!! i think its jungle extreme in the trip booklet and the cultural tour. This was fab, only us again so felt like celebs! amazing guide who was very knowledgable and the temple was a highlight. Although we had lots of rain it meant we did stuff outside the hotel more and saw thailand which we loved.
Can't miss a mention to the saxophonist from the dinner every night who was wasted on a quiet restaurant!! we thought you were really good! And last but not least Candy...the baby elephant who comes twice a day, soooo cute, we loved her and it made it so different and really special.
We would do back in a heartbeat!

  • Stayed: October 2013, traveled as a couple
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1  Thank laurarh15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2013

The location,facilities,interaction with the other 4 resorts[at which you can dine & book to your room at Outrigger] & the happy,friendly,obliging staff are only 20min.from the airport.The complex is spread over acres of lagoons,canals, tropical vegetation ,a small shopping centre[with mini-mart] , elephant park & top rated golf course connected by free ferries & shuttle bus.There are also other beachfront restaurants not associated with the hotels & small markets to browse thro".There are 3 pools[for tiny-tots.games&families].A large range of sporting facilities are available for the energetic & a baby elephant visits each day for photos.The whole experience gave us a most enjoyable &memorable holiday.[however there is very little evening entertainment other than T.V. & large markets are a 40mins.drive-if you need them.]

Room Tip: Deluxe room sea view[#229,231,233- close to the pools & beach-no need for lollabouts]. At extra...
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  • Stayed: September 2013, traveled with family
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1  Thank billtowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2013 via mobile

very good value for money. ideal for families. upgrade to access "THE CLUB" it will save you money on foodand drinks, get you a MUCH bigger room and the location of the clubhouse is amazing. even if it rai.s this place is just paradise

  • Stayed: October 2013
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Thank Jasmintea76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Outrigger Laguna Phuket Beach Resort

Address: 323 Moo 2, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Laguna Beach Resort)
Phone Number:
Location: Thailand > Phuket > Thalang District > Choeng Thale
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Choeng Thale
#4 Business Hotel in Choeng Thale
#4 Top resorts Hotel in Choeng Thale
#5 On the Beach Hotel in Choeng Thale
#6 Romantic Hotel in Choeng Thale
#7 Spa Hotel in Choeng Thale
#8 Luxury Hotel in Choeng Thale
Price Range: $113 - $726 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Outrigger Laguna Phuket Beach Resort 5*
Number of rooms: 255
Official Description (provided by the hotel):
Located between a tropical lagoon and the sparkling waters of the Andaman Sea, the property features the finest in accommodation – all completely renovated with modern interiors subtly blended with contemporary Thai touches.The resort occupies a prime position on the famed Bangtao beach where white sand and calm, clear waters combine to create an idyllic tropical setting. The absolute beachfront location provides easy access to beach activities for families and couples alike.For guests seeking a more personalized experience, the resort now boasts a dedicated Club floor (the only such facility in the area). Club floor guests will enjoy a private breakfast venue, snacks and drinks throughout the day and themed cocktail events in the evening.All guests also enjoy access to the Banyan Tree and Angsana Day Spas, championship 18 hole golf course, wedding chapel, and signing privileges at over 30 restaurants and bars that form part of the Laguna Destination Resort. ... more   less 
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Also Known As:
Laguna Beach Hotel Thalang
Laguna Beach Thalang
Laguna Beach Phuket
Laguna Beach Resort Phuket
Outrigger Laguna Phuket Beach Resort Thailand

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