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“Probably the best hotel I have ever stayed in..”

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Outrigger Laguna Phuket Beach Resort
Ranked #6 of 34 Hotels in Choeng Thale
Certificate of Excellence
Level 3 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Probably the best hotel I have ever stayed in..”
Reviewed August 9, 2013

WOW. This place is truly amazing. Absolutely beautiful location, Bangtao Beach is wonderful. Rooms were location, very friendly welcome on arrival. Pool area was wonderful and there was a baby elephant there at lunch time. Wished we had stayed longer.

  • Stayed July 2013, traveled as a couple
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    • Sleep Quality
    • Rooms
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Helpful?
1 Thank Hollycb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (304)
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Fulham Gardens
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 8, 2013

A lovely resort, vey clean and the staff are very friendly and helpful. A good family resort, the kids club is fantastic, with well organised activities daily. The pool is great with water slide fun for all young and old. The morning breakfast buffet is just amazing, lots of fresh variety of hot and cold food. The markets situated in front of he beach have lots of different things to buy. Thai silk tableclothes, clothing, designer copy bags I bought. Highly recommend this resort. It's bout a half hour drive from Patong.

  • Stayed September 2012, traveled with family
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Helpful?
5 Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hope Island, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 7, 2013

We spent a week at this lovely hotel in June. We went Club, and it was the best decision we made.
All the staff were very friendly, spoke excellent English, and couldn't do enough for you. Recently renovated, the rooms were spacious, although the balconies a little small. The Club was wonderful, sitting out over the lagoon having a sundowner and nibbling on canapes was very special. The food was delicious.

There is a shuttle bus into the village, where there are some great restaurants and bars.
There are plenty of other restaurants in the greater resort, and also along the beach.

If you like the hustle and bustle of Patong, this is not for you. It is peaceful and elegant, just like the people. I would definitely go again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Valentine2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 6, 2013

For the most part I cant fault the hotel. The staff are very friendly & the rooms are large enough, very clean & comfortable. There is also a free shuttle bus to go between the other hotels & around Laguna. Breakfast is pretty good & pools are nice.

Negatives; Its a little out of the way to get to anything without grabbing a taxi. I was in a ground floor room which is great but when the people on the floor above are awake & walking around dropping things on the floor all night, you wont sleep well - & Im usually a heavy sleeper! Pools need to be vacuumed more regularly.

Id stay here again if I came back to the Laguna area, after checking out the other Laguna hotels in my opinion this was the best, followed closely by the angsana but the staff there seemed morose & unfriendly. If youre looking for a cheaper meal google "black cat restaurant & bar" they have a pick up & drop off service from laguna or they do takeaway/ delivery if the kids are too feral to take out.

Room Tip: Try to get a top floor ocean view
See more room tips
  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank Troystar82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Missouri
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 6, 2013

I capped off my 2 month stay in Thailand with a week at Outrigger Laguna Phuket Beach Resort. It was the perfect ending. Staff was waiting for me at the airport when I arrived and I was given two nice, wet towels to cool down with. Once I arrived at the resort I was greeted with flowers, a cold drink, and more towels. It was a very warm reception that was maintained throughout my stay.

The room was much larger than I expected and spotlessly clean and comfortable. I was especially impressed by housekeeping, their attention to detail. Not only coming in to clean the room on a daily basis, but also coming back in the early evening to turn down the bedding, bring more water, close the shades, ect. Very attentive and friendly.

I am not a picky eater and thought the food was very good, nice spread for breakfast. A little on the pricey side based on what I have seen in other parts of Thailand, but it's worth it.

As far as atmosphere, very relaxing and laid-back with still numerous options for activities. A great option for families or those wanting to stay away from the wilder side of Phuket. From what I could tell, all guests seemed to really enjoy themselves.

I thought the staff was awesome. Very friendly and attentive. Everyone from housekeepers/maintenance crew to manager always greeting folks. Really felt they had a genuine concern for guests. I would definitely go back!

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank adeca12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed August 6, 2013

Facts the real good ones :-)
1. Amazing views, fantastic family fun activities - waterproof, baby elephant, boat rides, etc, etc.
2. Duty or front office managers - eager to help and make sure that you enjoy your stay.
3. Rooms : very well furnished ( we stayed in deluxe sea view room).
4. Amazing choices on dinner, restaurants, activities within the premises. Shuttle & ferry service to commute within the estate is a big plus.

Things which should / can get better :-
1. Service attitude of staff ( normal reception team) : we inspite of advanced info on flights had to wait for 2 hours for our room to be ready for check in. After we didn't like the room offered, we had to wait for another two hours to get room we wanted. Sorry, but reception lady didn't think or CARE about our 16 hour journey, state of our 4 yr old son.
2. We had to cut short our trip because of personal emergency. Again reception staff would debate during billing of one cold drink can( which we never used) with my wife while checkout when they knew that every minute counted for us to take flight at short notice. Resort doesn't support any infrastructure on travel flights information.
3. Taxi costs, trip costs are almost 2 times the outside local ones without any great value offering.
4. Resort asks for a credit card advance while check- in. Really can't understand the logic as credit card copy I'd good enough security.

Overall, my family liked the resort but not impressed with service. Service attitude at higher levels hasn't got cascaded to lower staff at all.

Regards,
Varun

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Varun_Gpt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim_Resort_Manager, Manager at Outrigger Laguna Phuket Beach Resort, responded to this review, August 8, 2013
Dear Khun Varun_Gpt,

Thank you for taking the time to share your feedback about your vacation at our resort. It is nice to hear about the areas you liked and the areas we could do better. I am sorry to hear about your encounter with our reception staff at check-in. The hotel is running full occupancy at this time so guest arriving before check-in time of 3:00 pm may have to wait for guests to check-out of the room and have the room cleaned. We understand that our guests travel a long way to enjoy Phuket and try our best to accommodate guests as soon as the room is ready. But in cases where a particular room type is needed the wait could be until 3:00 pm. We can check flight times and print boarding passes at the front desk or at Activate. I apologize if this service was not offered to you. I understand your frustration with the price of taxis in Phuket. The rates are not under the hotels control and can be higher than people expect. Taking a pre-authorization on a credit card at check-in is standard practice in almost every hotel. I am sorry that this inconvenienced you.

I hope you have a chance to visit us again and enjoy your vacation in full.

TRAVELER’S TIP: We provide luggage storage and locker rooms for early arriving guests so they can start their vacation while their room is being prepared. If an early check-in is a must, and paying for an extra day is not an issue for you, reserve the room for the day before, indicate early arrival the following day so that we know you are coming the following day, and we will hold the room vacant for you for your early arrival.

Safe travels,

Jim Heather
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cowes, Australia
Level 5 Contributor
53 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 6, 2013 via mobile

Spent 4 days at this resort end July/early August with husband and son and his girlfriend. We all had a great time. Rooms were fantastic ... Plenty of space. Good bathroom. Highly recommend upgrading to club room with club access. It may be a little more $$$ but sell worth it. The resort is rather large and thercore gets very busy, by choosing the Club access we had peaceful breakfast time and a place to go to chill during the day without the hustle and bustle. Pool area was great and the water slide was fun. Village shops at the beachfront added a bit of market life to the resort and we accessed it for snacks and beer. We took. Taxi ride into Patng for a shopping trip nd it was very reasonably priced, the taxi driver offered to pick us up afterwards. We told him we would be three to four hours and he waited, at no charge! He was like a tourist guide on our tri to and from. The resort, well worth the money. We spent one night eating out .. Lotus restaurant .. Excellent, hold highly recommend it, especially if it is good weather as it is right on the beach. The food was fantastic. Overall a great 4 nights .. Highly recommend it

Stayed July 2013, traveled with friends
Helpful?
2 Thank Gillian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Outrigger Laguna Phuket Beach Resort

Property: Outrigger Laguna Phuket Beach Resort
Address: 323 Moo 2, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Laguna Beach Resort)
Phone Number:
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Choeng Thale
#3 Top resorts Hotel in Choeng Thale
#3 Business Hotel in Choeng Thale
#4 On the Beach Hotel in Choeng Thale
#5 Spa Hotel in Choeng Thale
#5 Romantic Hotel in Choeng Thale
#6 Luxury Hotel in Choeng Thale
Price Range (Based on Average Rates): $
Hotel Class:5 star — Outrigger Laguna Phuket Beach Resort 5*
Number of rooms: 255
Official Description (provided by the hotel):
Located between a tropical lagoon and the sparkling waters of the Andaman Sea, the property features the finest in accommodation – all completely renovated with modern interiors subtly blended with contemporary Thai touches.The resort occupies a prime position on the famed Bangtao beach where white sand and calm, clear waters combine to create an idyllic tropical setting. The absolute beachfront location provides easy access to beach activities for families and couples alike.For guests seeking a more personalized experience, the resort now boasts a dedicated Club floor (the only such facility in the area). Club floor guests will enjoy a private breakfast venue, snacks and drinks throughout the day and themed cocktail events in the evening.All guests also enjoy access to the Banyan Tree and Angsana Day Spas, championship 18 hole golf course, wedding chapel, and signing privileges at over 30 restaurants and bars that form part of the Laguna Destination Resort. ... more   less 
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Also Known As:
Laguna Beach Hotel Thalang
Laguna Beach Thalang
Laguna Beach Phuket
Laguna Beach Resort Phuket
Outrigger Laguna Phuket Beach Resort Thailand

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