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EoinOMurchu

Did not deliver on its promise

1.0 of 5 bubblesReviewed Aug 3, 2013
I booked a 1,500 baht airport pickup but on arrival the hotel representative was not there. I booked a premium club sea view room but could not get to sleep because of the noise that night. The next day I changed rooms with a 3000 baht + extra charge. This evening I went to the restaurant for the 'a la carte' buffet and waited 40 minutes for the food to arrive. When it was served it was stone cold.
Date of stay: August 2013
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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Reviews (2,669)
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1,786 - 1,791 of 2,670 reviews
Reviewed August 3, 2013

Our first time back after refurbishment. The resort feels fresh and renewed, but still friendly and has something for everyone.
We stayed on the Club floor where the rooms are just that bit larger, making them so spacious and bright. The decor is modern Thai, not overpowering.
The clubhouse is lovely with outdoor and indoor areas. The service friendly and caring. Every evening the chef comes up with some new amazing canapés, served with a choice of wines, aperitifs or soft drinks.
Can't wait to come back, hopefully soon!

Date of stay: July 2013
  • Trip type: Traveled with family
    • Value
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2  Thank Catherine N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 2, 2013

We went there last week of June with 2 kids aged 6 and 8 and spent wonderful 5 days there. We stayed at the Club Lagoon View room and the kids sleep on the day bed with plenty of space. The resort was very new but the service is great. Pool was big enough for everyone to enjoy. we love the water slide.

Really enjoyed the club service where you can get non-alcoholic beverage all day long with fresh fruits and snack. The best food we enjoyed was the 6pm to 7:30pm drinks with gourmet appetizers at the club. Hana's team were fantastic.

Our kids love the kids club and they spent the whole day there doing different activities. When resort offer many water sports for free on the lagoon as the ocean is quite rough. We took wind surfing lessons and it was good.

The Laguna area has many restaurants within the area. Many of them provide free transport from the hotel. We love the Lotus seafood place where we ate there three times. Black cast was good too.

Maybe the only negative thing need to improve on is the drinks service at the pool. staff doesn't come around to see if you want to order anything. You have to walk up to the bar to get something. Suggest maybe you can place flat at every table. Flag up if someone needs service, so it is easy to communicate and don't have to wait forever.

I would highly recommend the resort and the location is perfect. We rented a car and drove around the island for two days, can't be easier. Will definitely stay there again if going to Phuket. Make sure you book the club rooms!

Room tip: Choose club rooms. Some of the Lagoon view rooms are better than the Ocean view depends on the angle.
Date of stay: June 2013
  • Trip type: Traveled with family
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1  Thank Linda L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 31, 2013

Brand new resort with spacious room. We've been upgraded to huge club room with Beach View. It;s full of modern and Thai style decoration. Lovely and huge swimming pool with waterslide. The beach side restaurant, Edgewater, has delicious dishes. We like its mouth-watering Grill Tenderloin and Beef Burger. My husband and I love to stay in Outrigger very much!!! It's an amazing resort for a holiday!

Date of stay: July 2013
  • Trip type: Traveled as a couple
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1  Thank Hoho214
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 30, 2013

We chose this due to the good reviews and I am so pleased we did. Excellent children's club but be aware some activities are chargeable. We didn't mind this as it seemed worth it. I found it strange that the hotel didn't seem to advertise that children eat free if adults eating. Maybe we missed it but a very pleasant surprise. The children's menu was good but maybe not varied enough for a two week stay, however the staff were very accommodating and manage some plain pasta if we asked. The menu in general was excellent and the best pizza I have had in ages! We ate in the hotel most days as it was good quality, reasonably priced for a hotel and the beach bar nearest was fine for drinks but the food not at all good.

The rooms were roomy enough and comfortable. The beach is beautiful although not Safe to swim. A very enjoyable stay indeed.

Date of stay: July 2013
  • Trip type: Traveled with family
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Thank F S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 30, 2013

Heaps to do at the resort! Or relax by the waterslide and pool! Food is 5 star especially the buffet breakfast! Staff are fantastic! Feed candy the baby elephant some breaky or take her for a walk around the pool, the kids loved it!

Date of stay: July 2013
    • Value
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1  Thank Justin5570
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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