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Outrigger Laguna Phuket Beach Resort
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Reviewed July 11, 2013

We stayed here in June as my husband was running in the Phuket marathon and it was the nearest to the start! We were unsure of what to expect as it has undergone a complete renovation programme this year and only opened again in April. We organised a collection by the hotel from the airport and while we waited at the appointed Outrigger office for the driver to bring the car around we were offered drinks and cool towels. The check in was friendly and efficient. We were greeted with a lovely garland each and more cool towels. On first entering the room it did smell quite musty, but nothing was damp and after a few hours airing was fine. The day before the marathon we took a walk to the registration point to pick up the pack and enjoyed lounging by the pool. There is a hotel shop on site as well as local shops by the beach, which sell everything you need. The pool is interesting with a waterslide and shallow areas for children. Although in total it's big it's not really a serious swimmer's pool. The hotel is right on the beach, but when we were there the water was too rough to swim in the sea, but that's been my experience in other parts of Phuket too. The buffet breakfast offers a wide selection but the menu for the bar and beach side bar was the same, so if you're there for any length of time you might find it limiting, although I think there are other restaurants that weren't open when we visited. The Angsana spa is in the grounds of the hotel and is within walking distance - unless it's pouring with rain, in which case staff will take you there and back in a golf buggy. At the time we visited they were offering discounted prices to Outrigger guests and a post-race massage was much appreciated by my marathon running husband. Staff were friendly and efficient and we won't hesitate to stay there again for the Laguna marathon (which was also really well run and a pleasure to take part in/spectate).

  • Stayed: June 2013, traveled as a couple
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3  Thank SingaporeScribbler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2013

We just got back to Australia after a week of absolute luxury and relaxation at this beautiful location.
We cannot rave enough about this place, the staff treat you like family and are the most polite , friendly and happiest group we have ever met.
We were members of the club and we would like to send a special thanks to San and his helpers!
It's the first time we have had the experience of the manager coming around to greet the customers. top marks to Jim Heather the manager for his happy cheerful approach to all, you can see this is reflected through his staff. It really was a great week and we cannot wait to go back again. A special surprise was the baby elephant "Candy" walking around the pool area every day and putting a smile on everybody's faces young and old.
Great! Great! Great! Thank you!!!!!!!!!!!!!!!!!

Room Tip: Go the club rooms it's the best.
  • Stayed: June 2013, traveled as a couple
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Thank Garrie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

We visited Outrigger laguna beach resort in Phuket from June 13 till June 19th our party included myeslf, my husband and two kids 10 & 12. I had arranged for the airport transfer with the hotel. As soon as we got out we were met by a smiling driver holding our name card , he swiftly took care of our luugage and offered us cold towels and water. When we were closing into the hotel he called the staff there and as we arrived we were warmly welcomed by San who was warm, welcoming and smiling. We were given garlands and a refreshing welcome drink.San took us to our room which was a gorgeous two bedroom villa over looking the laguna. The next morning we were met by the club manager Hana who was equally warm and always willing to help and please. The breakfast was lovely with a good spread, the club had drinks and snacks for free the entire day with warm menu and cocktails in the evening. The activities around the hotel were fun we did archery,kayaking,sailing and batik painting. The staff taking care of these activities was equally caring and warm. The kids lloved the pools and water slide. The eating options within outrigger were limited but food was amazing specially the margrita pizza that our kids had every evening as a late night snack:-) We ate in hotels inside the laguna where you can commute by a free shuttle bus or boat.
The spa is beautifully located and the service was awesome.
All in all I'd say that the entire outrigger satff welcomes you like family and makes you feel at home. when we checked out three staff member were out there to see us off.And we were actually sad to leave and wished we could stay longer.
I'd like to thank San & Hana from the bottom of my heart for making this holiday such an enjoyable and memorable one for me n my family.
We will definitely return soon!
Three cheers for Outrigger!!

Room Tip: Rooms over looking the laguna have a serene beutiful view. Siam Royal Villa is a great choice for a family of four!
  • Stayed: June 2013, traveled with family
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1  Thank ANNIESHAHID
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2013

Our My Thailand holiday at the Outrigger Laguna Resort, Phuket was the first time my husband and I had travelled overseas together. It was a wonderful experience particulary as we were supported during our travels through assistance in airport transfers and planning our activities once we arrived at our destination. The staff at the resort were excellent and the accomodation was by our standards, luxurious. I think next time we will be a little more adventurous by trying more of the local food at the markets but this holiday was a great introduction to Thailand and opened our eyes to the many experiences the country has to offer. We finished our holiday with a 3night stay at the Outrigger Phi phi Island which was a very relaxing end to our vacation. The accomodation was a beautiful garden Bungalow of equal standard to the Laguna resort. I would definitely plan a future holiday with My Holiday Centre as they were extremely helpful in organising our trip and would highly recommend a My Thailand trip to any wishing to experience Thailand for the first time or just wishing to have a relaxing holiday. Thanks to the team at My Holiday Centre.

Room Tip: Rooms overlooking the lagoon had good view and were quiet.
  • Stayed: June 2013, traveled as a couple
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Thank Michelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2013

With so many places to choose it can be confusing. We broke up our stay by staying at merlin beach resort then finishing off at outrigger laguna resort. It was the perfect mix. While at merlin we got to see patong, shop and watch a kickboxing event as well as eat at some great restaurants in patong (eg sams steakhouse). However outrigger is perfect place to relax. It has a great beach to walk along and activities such as canoeing, indoor and outdoor tennis , jet skiing, archery, badminton, and things on every few hours. There is a shuttle on request to explore laguna. Outrigger a great place to relax and chill out. At outrigger Pool slide is fantastic for kids and family room great for two kids. Lagoon view great and protected from wind. Friendly service. Thai cooking lessons was great fun and staff very friendly. Cheap laundry at shops on beach next to pool. Outrigger is a bit isolated but we knew this and that is why we broke up our trip. I think you need to see Patong at night to get a feel of thailand so advise to stay a few nights at some place like Merlin beach but finish off at outrigger. Everything is new. The only suggestion would be it needs more variety of restaurants at outrigger but understand it is low season. Musician playing at restaurant was fantastic. Day spa too expensive, compared to merlin and elsewhere which was a shame. As for activities in phuket recommend Elephant trekking with atv riding was lots of fun but pass on monkey show. Fantasia a must especially if you have young children 4 and up suited to this show. If in patong you must eat at sams steakhouse located in holiday inn. Best meal and ambience ever! Food at outrigger was reliable. Would stay again but diff time with more reliable weather.

  • Stayed: July 2013
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1  Thank styles99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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