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Allamanda Laguna Phuket
Ranked #25 of 36 Hotels in Choeng Thale
Reviewed February 21, 2014

We stayed at the Allamanda in November 2013 and again in February 2014 and both times we found it great value. The accommodation was very clean and spacious, especially the one bedroom suite that we had. The staff was very courteous and friendly, they went the extra mile to please us. We enjoyed our time at the pool, it was very quiet and peaceful; even with the golfcourse next door still being renovated. The Laguna area is famous for its long white beach and it was easy going around with the free bus- and boatshuttles. It was a wonderful experience and we're already planning to go back.

Room Tip: All rooms will have fairway view, those further away from the pool will be quieter and ground floor...
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  • Stayed: February 2014, traveled as a couple
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Thank curious-I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this reviewResponded February 25, 2014

Dear Guests,

Thank you for your kindest review. It is very nice to see guests returning to stay with us and enjoying again. Besides offering great service, it is very important to us, our guests feel they receive great value.
The Laguna Golf is now in its final stage of renovating the first 9 holes, which are located in front of our resort, setting the new grass. It will officially be open again for players in June 2014.

We look forward to welcome you again on your next holiday to Phuket!

Kind regards,

Ms Femke Beekers
General Manager
and the Team

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Reviewed January 18, 2014

We stayed at the Allamanda mid December and have to say it was a fantastic experience. We had a family suite that offered a very homey feeling which was perfect for us as a family. We were on the opposite side of the reception which was no problem as we had access to a very large pool basically on our door step, the actual reception and breakfast bar is only a 3 minute walk anyway.

The staff were exceptionally friendly and very knowledgeable with regards to activities and shopping advice for my wife and daughter. The restaurant is good with great Italian and Thai food (we dined there 2 out of the 5 nights we stayed). We had a car so getting to the beach was no drama and thankfully the Allamanda has a section on the beach where they have beach loungers etc associated with a restaurant.

A bonus for us was also the fact that they had a little convenience store and ATM on site which is a God send when you have no shops near by.

The surrounding area in the Laguna is exquisite, an abundance of greenery with a picturesque lake on the door step of the hotel (very cool).

All in all a very pleasant experience and we shall be retiurning to the Allamanda Laguna on our next visit to Phuket.

Thank you to Ms Beekers and her team and we shall see you in December.

Regards

The Lopez's

  • Stayed: December 2013, traveled with family
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Thank Richie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this reviewResponded January 22, 2014

Dear Richie,

It is wonderful to hear you and your family had a fantastic stay with us, feeling right at home.
Besides Italian and Thai dishes, our restaurant B-EAT serves International dishes as well. We have just introduced a weekly BBQ night serving steak kebab and seafood from the BBQ as well as salads and other delicious dishes.
Being located in the Laguna certainly is a plus with all greeneries around us, the beach and usage of all facilities of 7 hotels in total. It is great to hear you enjoyed our services.

We look forward to welcome you and your family on your next trip to Phuket.

Kind regards,

Ms Femke Beekers
General Manager

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Reviewed January 13, 2014

I was happy with my accommodation. It was a little unfortunate that they were still fixing the golf course, however it is a good hotel and excellent service.
The breakfast was good. I will definitely go back.
Thoroughly enjoyed myself.

  • Stayed: December 2013, traveled with friends
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Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this reviewResponded January 13, 2014

Dear Richard,

It is very nice to hear you have enjoyed your stay with us and even better to hear you plan to visit us again! We look forward to welcoming you on your next trip to Phuket!

Kind regards,

Ms Femke Beekers
General Manager

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Reviewed December 31, 2013

We booked a trip to Phuket during the peak Christmas season and wanted a hotel near the beach that would accommodate 5 people (3 adults and two kids..ages 2 and 5). We stayed in the Holiday Inn Resort near the airport for the first part of our trip but the suites were not available for the second half of our trip. We had stayed at the Allamanda about 12 years earlier (as a couple) and knew they had 2 bedroom suites with easy access to the beach. Over the years we had stayed at most of the Laguna Phuket properties and were married at the Sheraton property (now called Angsana)

Overall we were disappointed in this hotel. The hotel clearly shows its age and getting to the beach is no longer as easy as it used to be.

Positives:

a) Affordable 2 bedroom suite for large families.

b) Facilities are well maintained/cleaned.

c) For the most part the staff tried hard to meet our needs

d) There’s lots of places to eat/drink near the hotel (both on the beach and just outside of the Laguna property).

e) The beach (once you are there) is very nice.

Negatives:

a) No children’s activities (to be fair we knew this when we booked).

b) Breakfast food was below average

c) The hotel rooms are in need of a renovation. They are clean but certainly have an early to mid ‘90’s feel.

d) The hotel rooms that face the lagoon are all owned now so you will likely be allocated a room across the street from the main building (where breakfast is served and you pick up the shuttles). Many of these rooms now face the gold course which is now being torn up for renovation...so your view from the balcony is mounds of dirt.

e) Getting to the beach is now a challenge. They moved the access area and instead of accessing it via boat you have to take a golf cart shuttle (3 seater!) which makes rounds only once an hour. The golf cart can get full so you may have to wait. You can walk there but not easily if you have kids. I think they need to fix this issue.

f) On Christmas day we tried to order fried rice for our kids’ dinner but were told that the only food available was at the Christmas dinner. Eventually they agreed to cook as fried rice but charged us double...really?

g) the pool between the building and the "golf course" is nice but the deck is very slippery with kids falling at a pretty steady clip. I think they need to address this.

One final word on the taxis. The taxi "mafia" is really bad in Phuket. The prices they have set are extremely high and I'm not sure why this is. The drivers I spoke to mentioned gas prices, but it is more likely that there are too many drivers and not enough customers so they have agreed as a group to set very high prices. My only recommendation is to use the car/driver for as long as possible. They don't seem to mind an all day trip at the flat fare noted. On the way day we went to Patong we used the driver from 9am to 4pm all at the same price. If you plan on frequent trips I would recommend renting a car.

  • Stayed: February 2013, traveled with family
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2  Thank Mike_UpperWestSide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this reviewResponded January 7, 2014

Dear Mike,

It is nice to hear that you returned after 12 years. A long time and sure things have changed, not only in Phuket, but also here at the Laguna and the Allamanda. In the earlier time most of the resorts here were owned by Laguna, nowadays we are separate hotels with still some of the original inter-resort facilities, making this such a special place. Staying within the Laguna is different than anywhere else, as we work together with 7 hotels, joining facilities providing complimentary shuttles by either boat and bus between the hotels and offering signing facilities to all guests, enabling them to enjoy other facilities, but still charge to the room to pay upon check out. A unique system.

Allamanda is special for its spacious apartments and location. We certainly do not intend to compete with the Holiday Inn you stayed in. They offer 4 restaurants and a Kids Club with extensive programs, whilst we offer 1 restaurant and 1 bar overlooking the lagoon, several water sport facilities and a spa, but no specific entertainment for the little ones. Our neighbouring hotels however do.

In our restaurant B-EAT we offer a breakfast buffet and a la carte menus for lunch and dinner. It seems to be tough pleasing all guests with the breakfast selection, even though we try to offer a variety of items, such as several Asian hot dishes,fried eggs, custom made scrambled eggs, pancakes or french toast, cold cuts, cheese, different kinds of bread, croissants and danish, yoghurt with several sereals, yoghurt with fruits and fresh fruit as well as juices, coffee and tea...
We apologize for the misunderstanding regarding the room service on Christmas day. Preparing for a big event is sometimes stressful for the team, causing lack of flexibility with families in particular.

Our apartments have been renovated a few years ago, upgrading all bathrooms. When it comes to the furniture decoration, you might argue for taste...
It is correct that the main building is reserved for residents only. Our hotel rooms are located on the golf course, which at this moment is at its end of the upgrading renovation, giving us a rather brown instead of usual green view.

As for the beach we work together with the Beach Bar, located to the right of the Banyan Tree. A complimentary 3 minutes drive will take you there hourly. The beach is nice and clean, the sunbeds and umbrellas are complimentary set up by the hotel and the Beach Bar provides great service, nice drinks and good food.

I am pleased to hear that in the end you did enjoy the spacious 2 bedroom apartments and find our resort well maintained, and appreciated the service offered by the team.

We do hope that you will return to visit us again as in the end we are special.

Kind regards,

Ms Femke Beekers
General Manager

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Reviewed December 16, 2013 via mobile

Our 2 bedroom suite faced with the construction site ( for the new golf course) and the whole area ( including the pool) was DUSTY and very NOISY. I could not believe this is a four star hotel! They should warn the guests before they make the booking.

The manager could not locate us to another room neither another swimming pool across the street.

We have been to Laguna Phuket several times and there are many new construction around the area now which make it a least preferable vocation place.

If you want a quite and relaxing holiday, I would not recommend you to book this hotel or any other hotels in Laguna.

Stayed: December 2013
Thank JennyYE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this reviewResponded December 19, 2013

Dear Jenny,

I am very sorry you were not satisfied with your stay with us. It was very unfortunate that the renovation of Laguna Golf took longer than expected, which caused both dust and noise around our swimming pool. Today the heavy works have finally finished and they can start seeding the new grass. It was unfortunate this effected your holidays, but as you may understand, this was beyond our control.
Within the Allamanda premises, each building has a swimming pool. The one on the lagoon is reserved for the residents of Laguna and is not part of the BEST WESTERN hotel.
Once again, my sincere apologies.

Kind regards,

Ms Femke Beekers
General Manager

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Reviewed December 10, 2013

We stayed in a 2-bedroom apartment (4 people) for the Laguna Triathlon event. As per previous times, it is predictably spacious and clean. For the price we paid, we really can't complain. The space is great as we had to assemble and store a bicycle within the apartment. It came with a living room, dining table, kitchenette. Both bedrooms had ensuites but only one room had in-room TV. The other TV was in the living area. There is also a spacious balcony off the living area, and 2 small ones off the bedrooms. For the first time, the hotel added cloths stand/drying rack at the balcony for laundry and that was a helpful addition, especially if you were staying for quite a few days.

Breakfast was not extensive, but functional small buffet (an egg station, some ingredients for salad, some asian stir fries, cereal, fruit, bacon, sausages, etc). I guess that is why they refer to it as American Breakfast in the room information (they probably meant "help yourself American Breakfast") as it's not a traditional full buffet with more food than you know what to do with.

Staff as usual, always friendly and always helpful and always smiling.

The pool we had on our side of the complex (opp from the lobby side) was peaceful and quiet, and you could actually swim in it.

The Laguna shuttle bus and ferry connects this to all the other Laguna hotels. One can take the shuttle out as far as Laguna Waters (private residences) and then walk out to the Cherng Talay area to get stuff from the Chaba Supermarket and also for meals. There are some nice restaurants nearby that provide pick-up too.

Having stayed here a few times, perhaps next time we are there for the triathlon, we might be tempted to try some other hotel with a little more luxury.

The Laguna Complex is about 30 minutes from the airport and about 30 mins from Patong or Phuket Town. Taxi is notoriously expensive by local standards (1400 Baht (approx $50) for return trip to Phuket Town) as it is monopolised by the infamous Taxi mafia.

I would only stay in the Laguna area for a specific event, or if I want a full rest and relax holiday with minimal intention to shop or be in the thick of action. Otherwise you are better off in other places like Kata, Karon, Rawai and even Patong.

  • Stayed: November 2013, traveled with family
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Thank E K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this reviewResponded December 11, 2013

Dear E K,

Thank you for staying with us again for the Triathlon event. We hope it was a succesful event for you. We are pleased to hear you have enjoyed your stay with us, the service given by the team as well as the facilities offered by us and within the Laguna premises.

Instead of maybe staying with one of the other hotels within the Laguna, we hope you will stay with us again during the next event and enjoy a luxury Angsana Spa treatment.

Kind regards,

Ms Femke Beekers
General Manager

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Reviewed December 10, 2013

After staying at some luxury resorts in Phuket and other SE Asian countries we decided to try the allamanda for our family holiday as our extended family were staying at the Dusit but our kids are too big to squeeze into a tiny room. We chose the allamanda for its room size. And that's all it really has going for it. On previous visits to Phuket we have stayed at the Sheraton and laguna beach resort, these hotels are now rebranded and pricey, but next time we will pay the price to get a decent resort with decent room sizes. There is nothing particularly wrong with the allamanda, it is clean, it has a large pool (the one we CAN use is not the one near the lagoon, that's for the residence) it's cheap considering its in the laguna complex, but it is not modern, it has small bathrooms, everything is a walk, even the lobby is on the other side of the street and down the road due to it being spread out along the lagoon banks and the breakfast is limited in comparison with other hotels of similar size. If you choose this hotel, just understand it feels more like a good standard motel, rather than a 4 star hotel. If you want to feel more luxury, for a similar price stay at the Laguna Holiday Club Resort instead.

Room Tip: If you are travelling with kids, go for at least a 1bedroom room, the bathroom can fit 2people in it...
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  • Stayed: December 2013, traveled with family
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Thank Perth_Marie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this reviewResponded December 11, 2013

Dear Marie,

It is sad to see the title of your review saying our resort is the worst house in the best street, as when I read your review you find there is nothing particular wrong with the resort...
The BEST WESTERN Allamanda Laguna Phuket offers great value within the premises of the Laguna, being a 4 star property within the more luxury 5 star hotels. We certainly cannot and do not wish to be compared to their standards and that is exactly why they are priced at a higher range. Our resort offers spacious apartments, large swimming pools, is directly located at the golf course and lagoon, we offer water sport facilities, complimentary beach loungers on the beautiful Bangtao beach and the luxury pampering Angsana Spa. Besides these in house facilities, guests can enjoy the facilities of the other hotels within the Laguna as well with all fees charged to the room to be paid upon check out. A great way to enjoy a worry free and peaceful holiday.

We wish you a great stay within the Laguna during your next holiday.

Kind regards,

Ms Femke Beekers
General Manager

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Additional Information about Allamanda Laguna Phuket

Address: 29 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly BEST WESTERN Allamanda Laguna Phuket)
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 On the Beach Hotel in Choeng Thale
#21 Luxury Hotel in Choeng Thale
Price Range: $40 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Allamanda Laguna Phuket 4*
Number of rooms: 115
Official Description (provided by the hotel):
Allamanda Laguna Phuket: Ideally situated on Bang Tao Beach,the resort enjoys the wonderful tropical environment of Laguna Phuket integrated resort. All apartments overlook the golf club's scenic fairways and the resort's shimmering swimming pools. Just 20 minutes drive from the airport, Phuket Town and Patong Beach. Ideal for long staying guests or family holidays. ... more   less 
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Also Known As:
Allamanda Laguna Phuket Hotel Thalang
Allamanda Laguna Phuket Cherngtalay
Allamanda Laguna Phuket Hotel Cherngtalay
Allamanda Laguna Phuket Thailand

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