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“Fantastic family hotel”

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Allamanda Laguna Phuket
Ranked #23 of 34 Hotels in Choeng Thale
Mandurah, Australia
1 review
“Fantastic family hotel”
Reviewed July 19, 2013

This is the second time we have stayed at the Allamanda Phuket. We came here a second time because of the service we received the first time. We were not disappointed with our decision. Once again the staff were excellent, always extremely friendly and helpful. The hotel and surrounds, including the pools were always very clean. The room configeration for families (two adults and children aged 14 and 16) was very good with the kids having an adjoining room with their own shower/bath and toilet. A huge family/dining area and kitchen gives plenty or room for all. The kids loved the free internet in the rooms. The biggest plus for this hotel though is the staff. Without exception they made us feel very welcome and very important. When we go back to Phuket, the Allamanda will be our first choice again.

Room Tip: We have stayed on the second floor and the third floor on the opposite side of the road to the recep...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, July 30, 2013
Dear Anthony,

Thank you for returning to the Allamanda and writing this review. We appreciate it very much. It is great to hear you and your family have enjoyed your stay with us again and the service given by our team.
It is difficult these days to find connecting rooms let alone a family room with enough space to fully enjoy as a family. We are lucky that our truly spacious apartments do offer this.
Living in a world of electronics and online connections, of course it is a must offering internet in each room. I am surprised each time when traveling to see how many hotels still charge for this service... At the Allamanda we hope you find enough time to stay away from most of the news and work, so you can enjoy with your family, but of course in cases needed and in cases it provides joy, we do provide the complimentary service.

We look forward to welcome you and your family back for the third time around!

Kind regards,

Ms Femke Beekers
General Manager
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257 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Billingshurst, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 4, 2013

I have been here twice now, with my boyfriend and his family. It is lovely, the rooms are big and very clean. The layout of the hotel is great and very spacious. It is quiet and a great place to relax. The free shuttle to other hotels is great and the free boat taking you over to the beach is very convenient. The beach has quite a few restaurants, my favourite one is called ‘The Beach’ which serves lovely food. The restaurants on the beach are a bit more expensive than the ones outside of the resort, but not too much. We ate a lot at the ‘Black Cat’ which is about a 15 min walk from Laguna waters, I think the name may have changed since I last went (we got the shuttle to Laguna waters and then walked from there, as it is outside of the resort), the food is lovely and the prices are cheap. Black Cat also offers a free pick up and drop off service - we asked the hotel reception to phone them for us which is very handy. Next to the Black Cat is a restaurant called Sunset I think and Pan Bistro which are also great and cheap! If you walk from Laguna waters you’ll come across some supermarkets, a pub, lots of massage places and other little shops. All in all and great place to stay, highly recommended.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Yasmin92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, July 9, 2013
Dear Yasmin and family,

Thank you for staying with us for the 2nd time. I am pleased to hear you enjoyed your stay with us in our spacious apartments, which certainly are set up for families to enjoy quality times together.
Within Laguna there are complimentary bus and boat shuttles to get around, as well as buggy services to the beach. We are very pleased to announce we have joined the restaurant " the Beach Bar " offering complimentary sun loungers and umbrellas for our guests. The team there offers great service, serving nice Thai food, fresh seafood and amazing Sunset Cocktails.
We thank you for your kind recommendation and look forward to welcome you and your family back to our resort.

Kind regards,
Ms Femke Beekers
General Manager
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Perth, Australia
Level 5 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 24, 2013

We have stayed at the Laguna Complex 5 times in total we always love the Allamanda and also Holiday Club if allamanda is full. Many of the staff remember us which is terrific( lovely lady in the shop) . The only negative thing this visit was the Beach and jetty (near beach ) area for Allamanda was a bit unkept very sad to see also the staff in the Restaurant aren't as good as they used to be not as friendly or as organised (standing around doing nothing) also no maple syrup only honey so ( we bought our own and took it down every morning ) the Chef was still the same which was nice but he was always on his own and busy and a lot of the breakfast food was cold eg hot cakes, beans etc . The rest of the staff throughout the hotel are terrific cleaning ladies, porters, reservation staff are all wonderful and we will be back again in the near future

Room Tip: Third floor pool view
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Redtaffy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, July 9, 2013
Dear Guests,

Thank you for your kind review. It is great to hear you enjoyed your 5th stay with us and within the Laguna. We are very privileged with our staff who have been with us for many years, welcoming our guests to their home away from home...
I am sorry to hear you were not satisfied with the beach. The original beach where the jetty used to shuttle our guests is no longer up to our standards, therefore we have joined another restaurant called " the Beach Bar " with complimentary service to our guests. The front office arranges hourly shuttle by buggy instead. Currently the jetty is not passing the original beach.
Our apologies if you were not informed with the updated details.
As for the restaurant, I am sorry the service was not as friendly as you are used to. We will certainly look into this. Next time, please mention any preferred item, such as the maple syrup, to our front office team, so they can assist in the matter.
We are pleased to hear you plan to return to the Allamanda and look forward to welcome you and your family back.

Kind regards,

Ms Femke Beekers
General Manager
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Ulsan, South Korea
Level 5 Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed May 18, 2013

A great stay in a lovely room with staff so unbelievably helpful. The shuttles and boats take you everywhere within the complex and are very easy to use. Any request we had, the staff were there to help us.

The pools are of a good size and were always completely empty when we went to use them.

We stayed here as part of an RCI exchange so the room itself was owned by the "Holiday Club". This meant we were able to enjoy the facilities of the Allamanda but also of a few other hotels that the Holiday Club had rooms at. This meant access to additional pools and a fitness center. Having a private beach with chairs and umbrellas waiting for you is a real plus. The sea was quite rough though with high waves and deep waters.

We were traveling on a budget so didn't eat at the restaurant though there is a reasonably priced restaurant on the beach. The kitchenette in the room enabled us to do all our cooking ourselves, and there is access to a few different marts which can offer supplies. The staff were so helpful that on one occasion they even went down to the supermarket and bought some fresh meat on our behalf!! (A ride that would normally have cost us 600baht for a return taxi)

It was such a treat to stay at this resort and we were thoroughly impressed.

  • Stayed May 2013, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Truffletree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, May 20, 2013
Dear Guests,
Thank you for your kind review. We appreciate you have taken the time to share your experience. We are pleased to hear you have enjoyed your stay with us and within the Laguna, using the facilities as they were meant to be; enjoying the shuttle boat, shuttle bus, the facilities of the several hotels within the Laguna, especially our Allamanda with the spacious swimming pools and beach facilities we offer plus the Laguna Holiday Club’s fitness center. We are pleased to hear you enjoyed the staff’s service and hospitality. Thank you for sharing this with us.
We look forward to welcome you again.

Kind regards,
Femke Beekers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
American Canyon, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 29, 2013

NO DOUBT the place is beautiful, the entire chain of laguna resorts are beautiful, neat and clean BUT be careful TO DO UR HOMEWORK AND NOT TO SIGN UP FOR ANY ADVENTURE SPORTS FROM HERE, they will send u to the CANAL VILLAGE for inquiry and those guys will ROYALLY FLEECE YOU. and u can NEVER get a refund here so BE CAREFUL and think twice before you make ANY DEPOSIT. Ours was an RCI exchange week, so we got a good deal in terms of price.THE place is quite isolated and pretty far from where everything is happening, so its only ideal for people who really wanna get away from all the noise n b on their own or are ok with renting a vehicle or are ok with riding a bike to go to the main city everyday, or else ur pretty much stuck within the chain of resorts which have a shutter bus to take u frm one resort to another fr free and can only eat in the restraunts within it. Though some of The restraunts by the private beach r quite good.
Staff is very good and courteous. Would totally reccomend this place!

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travel_Freakkkkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, May 2, 2013
Dear Guest,

Thank you for your review on Tripadvisor.
I am glad to hear you enjoyed your stay with us and within the Laguna premises. As you are aware Laguna offers several hotels with many facilities to enjoy. The complimentary shuttle and boat can take you around as well as activities such as wind surfing, sailing, paddle and kayak boats, bike riding, elephant and horse back riding, and of course the golf course and the most relaxing Angsana Spa. I am sorry however that you feel you were somehow "tricked" into the adventure sports. I do believe that with an open mind these sales pitches can work in your advantage. If you are not interested, you are of course able to just walk away from these sales teams without any obligation. Within our resort there is no scheme, we offer activities and facilities for our guests to fully enjoy their holidays. You are right, Laguna and Best Western Allamanda are located in a serene and quiet location. We offer a perfect destination for families as it is quiet, safe and spacious. The resort however is also very suitable from a group of friends joining together for a beach holiday.
We look forward to see you again on your next holiday to Phuket.

Kind regards,
Femke Beekers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 17, 2013

Staff very nice.
Hotel is actually a mix of 'owned' rooms/ suites that seem to polled under Best Western management.
We booked a 2 bedroom suite months in advance and still found ourselves in a room with the only view not requested!
Moved to another room the next day to find no safe, poor selection of glasses, kitchen ware and the AC didnt work properly in the kitchenette and main bedroom, remained an issue for the rest of the holiday.
No room service and no food available after 11pm, not an issue during the stay but if your arriving late very irritating and good to know beforehand.
The Laguna shuttle service [which is free] works very well and is regular.
Outside places to eat, Lotus very good, Tom Yam very good [on the beach by the Outrigger hotel]
New cable wakeboard park just opened 10 minutes drive away, great for the kids and bht400 for 2 hours, Jok the owner very helpful, kids loved it and went 3 times in 5 days

Room Tip: Block 2 has a good view over the pool and golf course
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bjornssean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, April 18, 2013
Dear Bjorn,

Thank you for taking the time to write this review on Tripadvisor. It is important to inform future guests of your experience.
I am sorry that you did not enjoy your view. Our apartments view to either the Golf Course, gardens or swimming pools. We find that each guest have their own preference. If we are notified in advance, we try to do our best to match the view, but unfortunately due to other reservations staying earlier, this is not always possible.
Not all our rooms have a safety box in the room. We do however provide complimentary safety boxes at the reception area for all guests upon request.
All apartments are set up with a kitchen, providing a full size fridge, cooking facilities, microwave and water kettle, as well as pots and pans. The dish and glass ware is set up as per standard number of guests occupying the apartment. If this is not sufficient, we can always add more to your request.
I am sorry to hear the air conditioning did not work properly during your stay with us. Our team is stand by 24 hours to fix important equipment as such. If you would have informed our team, I am sure we could have assisted.
The room service we offer is from 06:00 to 23:00. In case of a late arrival, you can inform our reservations to prepare the order with the restaurant, or you can enjoy the noodle soup set up in your apartment.
Best Western Allamanda is located within the Laguna, offering 7 hotels with many facilities to enjoy. The complimentary shuttle and boat can take you around.
Great activities on offer within the Laguna is water sports such as wind surfing, hobie cat sailing, paddle and kayak boats, bike riding, elephant and horse back riding, and of course golf. Within the Allamanda we are lucky with the presence of the Angsana Spa for total relaxation.
We now offer complimentary buggy service to the beach for our guests during the day time. In the evening the restaurants offer complimentary service to the guests who would love a dinner on the beach.

We do hope you will return to the Best Western Allamanda to enjoy your stay with us.

Kind regards,

Ms Femke Beekers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 4 Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 1, 2013

Stayed for one night for my cousins wedding, then extended to a second night as we enjoyed the hotel and the location. Suite was large, clean, smelled great (!) and was very comfortable. The nearby angsana is a lot more 'high end' but the two hotels are very close, share the same beach and lagoon, and we found the allamanda was perfect for our stay! They let us check in early in order to get ready for the wedding for no extra charge!

Room Tip: We had a one bedroom suite, which was huge with a giant sectional couch as well!
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shellie222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, March 6, 2013
Dear Shellie,

Thank you so much for taking the time to write this review on Tripadvisor.
Your experience and comments will help us to improve and hopefully motivate other guests to join us soon as well.
Joining a Wedding Event is always special, and we thank you for choosing our resort for your stay this time. Our resort is most special for its location and space, as all our rooms are suites well decorated with full amenities such as kitchen facilities, which is very convenient. Besides enjoying the resort, as you have experienced, Laguna itself is offering many facilities for our guests to enjoy, such as restaurants, spas and water sport facilities.
We look forward to welcome you back to stay with us, maybe next year during your friends 1st Anniversary!

Kind regards,

Femke Beekers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Allamanda Laguna Phuket

Property: Allamanda Laguna Phuket
Address: 29 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly BEST WESTERN Allamanda Laguna Phuket)
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 On the Beach Hotel in Choeng Thale
#20 Luxury Hotel in Choeng Thale
Price Range (Based on Average Rates): $
Hotel Class:4 star — Allamanda Laguna Phuket 4*
Number of rooms: 115
Official Description (provided by the hotel):
Allamanda Laguna Phuket: Ideally situated on Bang Tao Beach,the resort enjoys the wonderful tropical environment of Laguna Phuket integrated resort. All apartments overlook the golf club's scenic fairways and the resort's shimmering swimming pools. Just 20 minutes drive from the airport, Phuket Town and Patong Beach. Ideal for long staying guests or family holidays. ... more   less 
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Also Known As:
Allamanda Laguna Phuket Hotel Thalang
Allamanda Laguna Phuket Cherngtalay
Allamanda Laguna Phuket Hotel Cherngtalay
Allamanda Laguna Phuket Thailand

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