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“Lack of hospitality”

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Allamanda Laguna Phuket
Ranked #25 of 36 Hotels in Choeng Thale
Reviewed December 7, 2012

Stayed here over the Ironman 70.3 weekend for 4 nights at the beginning of December, so the prices were over $250/night. The property is divided into two parts - one is on the lagoon and the other is across the street. Both sides have a decent size pool. We stayed in a two-bedroom suite, which was very large and comfortable. The property itself was fine, but the hospitality was horrendous. I have never stayed anywhere in South East Asia that was so rude. It started with breakfast at the omelette station, my wife asked for scrambled eggs instead of an omelette and they refused. I couldn't even comprehend why they wouldn't do it. The cook and host then preceded to talk about the incident and kept looking at our table. We saw the same cook each day eating the pancakes with her hands and they go back to cooking omelettes without washing her hands in between. We attempted to check out after one night, but were told we would be charged for the entire 4 night stay, with no refund. We also ran into problems with the onsite restaurant. We booked a table for six and upon showing up saw that there were about 8 tables free overlooking the water and asked if he could set up our tables in the better location. The host was very annoyed and grumbled the whole time about moving us. There were only about 4 diners in the whole place and I was starting to see why. The food was adequate, but nothing special. Upon check out, we realized we couldn't find one of the plastic key cards, so the hotel charged us 200 baht. I couldn't believe it, most hotels don't even ask for those key cards back. I'm not sure what was going on at this hotel, every hotel we've stayed in before in Thailand or South East Asia has had impeccable hospitality. The workers at this location seemed very unmotivated and lacking in any type of hospitality.

  • Stayed: December 2012, traveled with family
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6  Thank WadeHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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104 - 110 of 259 reviews

Reviewed December 5, 2012 via mobile

I had excellent service during my stay for the Ironman. Room was in a detached building so I have to move to the pool often with long walk. Buffet also was a bit of a walk. The room has huge and if I have friends over we could have started a party.

Pricy beer for 120 baht. Buffet for an extra guest was 400+. But the buffet has lots of variety. The wifi was quite bad so I recommend asking for a room near a wifi source.

  • Stayed: December 2012
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Thank CaptAmerika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

The locations a bit isolated. We rented a car. Nice condo type suites. Had a great time! Would return. Timeshare property. Part of group of resorts. Small shopping area. Far from main part of Phuket with nightlife.

Stayed: February 2012, traveled as a couple
1  Thank jmjesq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2012

Due to some problems with our booked room, we got the opportunity to stay in a "beachhouse" the first two nights of our stay at Allamanda Laguna. Which really was a pleasant supprise. The house was a three stories high apparment, with wery nice interior, placed just by the lagoon with a balcony facing the beach and the sunset ;) It seemed like this houses are private, so I guess most of them are decorated differently.

The second part of our stay we got our three-room appartment. Which also was of high standard, but this was facing the golf course, which we had just outside our patio.

High standard, very good service from the staff, and a breakfast with wide selection. Free ferry to the beach. A lot of differnt restaurants in the Laguna resort, with several other big hotels nearby, with activities that you could attend to also. These other hotels was reached by a local bus (also free of charge). Several poolareas, which all was tidy and clean.

You can also find some really nice thai restaurants by the beach. The Laguna area is not perhaps the genuine Thailand, if you are looking for that...but a really nice place to relax and spend some time.

  • Stayed: December 2011, traveled with family
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1  Thank Jalle68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2012

Last minute booking as required accomodation for a few days and chose this as suited our requirements regards location services and price. Would thouroughly recommend clean rooms and a variety to suit all pockets and purpose! Beautifull location and wonderful free transport and ferry services which also provide a pleasant way of spending an hour! We had a small very comfortable room well serviced and clean. All staff very helpful and polite and enjoyed our breakfasts! Esay access to the beach although the Allamanda Beach Club is pretty well non existant so forget that and find a beach elsewhere. So for excellent value and reasonable comfort close to many facilities and right on the golf course would recommend. Now a Best Western Hotel.

Room Tip: You get what you pay for but rooms with a lagoon view are superb!
  • Stayed: August 2012, traveled as a couple
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1  Thank 77sunsetstripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2012

This is the best value of all the Laguna hotels. Good position with direct access to the golf course, Beach (water boat takes 5 mins) and free shuttle to the other hotels. Nice rooms, clean with views over one of the communal pools or golf course. Kitchens are well equipped but please don't forget - you are not in America here. The amenities are more basic and it takes longer to fix a problem should you have one. In summary, a great place for families who enjoy the beach, the hotel's pools and the golf. Not 5* standard but a very enjoyable stay

Room Tip: Ask for an apartment overlooking the golf course or the lagoon (some overlook the road)
  • Stayed: December 2011, traveled with family
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2  Thank helluvatime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2012

allamanda best western is value for money and has easy access to the beach and other facilities. rooms are large and the two bedroom unit has a large living and dining area. great for families and friends.

Room Tip: two or one bedroom suite that faces the lake, pool or golf course
  • Stayed: August 2012, traveled with friends
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Thank MTay16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Allamanda Laguna Phuket

Address: 29 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly BEST WESTERN Allamanda Laguna Phuket)
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 On the Beach Hotel in Choeng Thale
#22 Luxury Hotel in Choeng Thale
Price Range: $30 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Allamanda Laguna Phuket 4*
Number of rooms: 115
Official Description (provided by the hotel):
Allamanda Laguna Phuket: Ideally situated on Bang Tao Beach,the resort enjoys the wonderful tropical environment of Laguna Phuket integrated resort. All apartments overlook the golf club's scenic fairways and the resort's shimmering swimming pools. Just 20 minutes drive from the airport, Phuket Town and Patong Beach. Ideal for long staying guests or family holidays. ... more   less 
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Also Known As:
Allamanda Laguna Phuket Hotel Thalang
Allamanda Laguna Phuket Cherngtalay
Allamanda Laguna Phuket Hotel Cherngtalay
Allamanda Laguna Phuket Thailand

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