We were very impressed with the service we received at Angsana Hotel. On arrival at the Hotel we were given a room without a tub. This was a big problem as we had a 3 year old travelling with us. Arrangements were made prior to arrival between our travel agent and the hotel. Unfortunately the wrong room type was booked. Nart the lady on duty (at reception) that night was very understanding and accommodating. She immediatly made arrangements to upgrade us to a room with a tub at no extra cost, however this could only be done the next day as the hotel was fully booked. Nart made arrangements for our room to be changed and our luggage to be moved to our new room the next day. The next morning we were out on a full day tour and when we got back everything was sorted out. Thank you again Nart.
The overall view of the hotel was excellent. The size of the pool was impressive - the biggest i've seen, the beaches were beautiful and the elephants on beach were amazing. 5* all the way. We all loved it and definitely going back.