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Dusit Thani Laguna Phuket
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Reviewed February 8, 2020 via mobile
Great beach and hotel

The resort is very clean and the beach is amazing. Long white sand, no rocks or seaweed. Perfect for long walks and swims. Breakfast buffet is outstanding. Employees are well trained and very kind and helpful.

Date of stay: February 2020
Trip type: Traveled as a couple
Ask CAMTLM2019 about Dusit Thani Laguna Phuket
2  Thank CAMTLM2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BenPerera, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded February 10, 2020

Dear CAMTLM2019,

Thank you for choosing to spend your holidays with us and for taking the time to post a review of your experience.

We are delighted to know that you had a pleasant stay and found the beach amazing and perfect fr long walks. We have also noted your satisfaction with the buffet breakfast and most importantly the warm, sincere service from the staff. It will be a pleasure to share your kind appreciation with them and we all look forward to welcoming you back in the near future.

Graciously Yours
Ben Perera
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2020
Tolles Hotel / Great Hotel

Sicher gehört dieses Hotel zu den besseren 5 Sterne Hotels. Wer aber Luxus sucht ist falsch am Platz.
This hotel is certainly one of the better 5 star hotels. But if you're looking for luxury, you're in the wrong place.
Etwas exklusivität hat man bei Dusit Club, Suite oder Villas, durch das man im italienischen Restaurant frühstückt oder der Tea-Time.
You have a little more exclusivity when you book at Dusit Club Room, Suite or Villas, through which you can have breakfast in the Italian restaurant or tea time.
Strand und Anlage sind schön. Pool für die Anzahl der Gäste etwas zu klein. Hotelpersonal sehr freundlich und wir wurden so richtig umsorgt.
Beach and Garden are nice. Pool a bit too small for all guests. Hotel staff very friendly and we were really helpful.
Das beste sind aber die kleinen Strand Geschäfte, bei denen man sich günstig mit Drinks versorgen kann.
The best thing is the small beach shops, where you can get cheap drinks.

Room tip: Dusit Club Room
Date of stay: January 2020
    • Value
    • Location
    • Service
Ask 580haraldz about Dusit Thani Laguna Phuket
2  Thank 580haraldz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BenPerera, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded February 10, 2020

Dear 580haraldz,

Thank you very much for taking the time to share your kind appreciation. We are happy to know that you had a pleasant stay with us and found the Clubroom and benefits to your liking.

More importantly, our staff are very happy to be able to provide you with warm and sincere hospitality. We all look forward to welcoming you back for your next trip to Phuket.

Graciously Yours
Ben Perera
General Manager

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Reviewed February 4, 2020 via mobile
Superb Horel

Have now stayed in the hotel for nearly 3 weeks. Absolutely fabulous. All the staff from the Managers down are incredibly friendly and helpful. Stunning location and a gorgeous sandy beach with great swimming. We are in a club room which is terrific. Ours is 111. We hope to come back again next year. Thanks again to everyone at the hotel for making the holiday special.

Date of stay: January 2020
Trip type: Traveled as a couple
Ask brisie about Dusit Thani Laguna Phuket
3  Thank brisie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BenPerera, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded February 4, 2020

Dear brisie,

Thank you so much for choosing to spend your holidays with us and for taking the time to post a review of your experience.

We are super delighted to know you had a wonderful time with us and was satisfied with the room, location and sandy beach. Most importantly we are glad that the staff were able to provide you with warm and sincere hospitality.

We all look forward to your next trip to Phuket and hope to welcome you back.

Graciously Yours
Ben Perera
General Manager

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Reviewed February 1, 2020
Customer Service Goes Way Beyond

We stayed at the Dust Thani Laguna Phuket for 1 week in November 2019. With a last minute domestic airline cancellation, Dusit stepped in the day before my international flight, and specially Anothoi S. went above and beyond in helping us make a new reservation. Thank you for your service. We still talk about you 3 months after our stay in Phuket.

Room tip: we preferred the ground floor. You could open you door and walk to the beach. You can't go wrong with Dusit
Date of stay: November 2019
    • Value
    • Cleanliness
    • Service
Ask U6876IKstevew about Dusit Thani Laguna Phuket
2  Thank U6876IKstevew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BenPerera, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded February 1, 2020

Dear U6876IKstevew,

Thank you very much for taking the time to share your kind appreciation.

e are sorry to hear that you were faced with a cancellation of flights. I am sure it must have been quite a stressful day for you. Glad that you stayed us and that you had a great experience especially the service from Khun Anothai which made an impression.

We do hope to welcome you back in the near future for a memorable stay.

Graciously Yours
Ben Perera
General Manager

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Reviewed January 22, 2020 via mobile
Loved every minute of my 4 day stay in this resort

I have no words to describe the hospitality they provide , their outclass service, heavenly location, maintaince of resort and the facilities they have ...10/10 .... amazing amazing amazing!!!!!!! Would want to come and stay here every time I visit Southeast Asia , best resort in whole of Phuket
❤️

Date of stay: June 2019
Trip type: Traveled with family
Ask 199muzammily about Dusit Thani Laguna Phuket
2  Thank 199muzammily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BenPerera, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded January 23, 2020

Dear 199muzammily,

Thank you, Thank you, Thank you! for choosing to stay with us and for your review. We welcome you to return every time you are in Phuket and we thank you for your kind appreciation for the effort from the staff.

It will be an absolute pleasure to share your review with the team which I am sure will help boost confidence and increase morale. Thank you again and we look forward to welcoming you back soon.

Graciously Yours
Ben Perera
General Manager

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