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Reviewed May 30, 2019

We have been twice in this Resort and as we live in Thailand in Koh Samui, we will return as much often as we will be able to in this hotel. The situation on a beach which is for us the best in Phuket, the Laguna is a very quiet place, proximity of good restaurants, everything nice.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
3  Thank orathai2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BenPerera, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded May 30, 2019

Dear orathai2013,

Thank you very much for staying with us and for taking the time to share your experience with us.

We are very happy to know that you had a good experience and found the beach as the best in Phuket as well as having a quiet and peaceful ambiance.

We also hope you will keep returning and give us the opportunity to be of service once again.

Graciously Yours
Ben Perera
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2019

We thoroughly enjoyed our stay! I cannot thank the GM, Ben and his great work at this resort! What incredible employees! We ate and enjoyed all of the food and drinks we had at every restaurant we visited.

Room tip: Stay in a club room, we had beach access right outside of our door. We couldn’t have been happier! Room 102 was absolutely perfect!
Date of stay: May 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
3  Thank GoPlaces60543746748
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BenPerera, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded May 29, 2019

Dear GoPlaces60543746748,

Delighted to hear you had a great stay! Thank you kindly for your appreciation but the credit goes to the team who do their best every day. They are incredible indeed!!

We are also very happy that the food and drinks were to your satisfaction. It will be a pleasure to share your feedback with the team and we all look forward to your next visit to Phuket.

Graciously Yours
Ben Perera
General Manager

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Reviewed May 28, 2019

On a tour I was given the opportunity to upgrade my hotel and room. The majority of the tour stayed at a Holiday Inn and I upgraded to the Dusit Thani not knowing how nice this hotel was. The hotel is beautiful and staff could not be more accommodating. Strongly suggest staying here if you want to stay in a deluxe hotel.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
3  Thank Venture07681126072
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BenPerera, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded May 28, 2019

Dear Venture07681126072,

Thank you very much for taking the time to share your stay experience with us.

We are delighted to read of your satisfaction during your stay where you found the property beautiful and that the staff were accommodating. It will be an absolute pleasure to share your review with everyone here which i am sure will boost their confidence and remind us how important it is to ensure all areas of the hotel is well maintained.

Thank you very much for your kind recommendation and look forward to welcoming you back for another great stay in the near future.

Graciously Yours
Ben Perera
General Manager

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Reviewed May 26, 2019

Had an ocean facing room on the second floor. Despite the great view our room was not enjoyable at all. And i wouldn’t return to stay here.

There was a continual water condensation on the outside of our window.
Our floor was constantly wet so much so i had to cover it with towels.
Our clothes and sheets were damp.
Outside on the balcony there were so many mosquitos i couldn’t sit.
There was no mosquito coils to light to get rid of them.
Overall sitting in the room was really depressing.

The Laguna cafe was very enjoyable. They have great hamburgers! And the best staff!
The Thai restaurant had a great view. But so many mosquitos i couldn’t stay long to enjoy my meal.

The resort looks well past its prime.
But the rates are cheap so I cannot complain. As you get what you pay for.

Turn down service is amazing! With lots of nice things to eat

Given all the good reviews online. I am assuming there are different room types that may offer non damp rooms, i would suggest before booking check!

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
3  Thank ROTOVEGAS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BenPerera, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded May 27, 2019

Dear ROTOVEGAS,

Thank you very much for taking the time to share your stay experience. I regret to read of your disappointing experience with the damp room and please accept my sincere apologies for allowing such a room to be allocated to you.

We have been experiencing some challenges with the humidity for certain rooms and are doing our best to resolve it. I would also like to apologize for not being proactive in relocating you to another room during your stay.

I am glad however to read that at least the Cafe and turn down was to your satisfaction.

In regards to the property, we have started the maintenance program to ensure all areas of the property is in good condition.

I will be sending you a separate message with my email address to continue this conversation in order to make up for the negative experience.

Graciously Yours
Ben Perera
General Manager

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Reviewed May 25, 2019

Everyone is full of smiles here genuinely expressing their happiness in serving their guests. The entire staff make sure that you feel as their own. The property is on the beach and surrounded by lagoons giving a very natural habitat feeling and children use to love feeding the birds. The facilities at the hotel are outstanding and we'll taken care of. Overall a great choice to experience.

Room tip: Nothing . Everything was good
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
2  Thank mehernosh1958
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BenPerera, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded May 26, 2019

Dear mehernosh1958,

It is such a delight to read of your positive experience with your recent stay with and especially happy to note that our staff made you feel welcomed and that their warm hospitality made the difference. It will be a pleasure to share your appreciation with them. This would most definitely make their day and boost their confidence.

Your description of the property is exactly what we would all our guests to experience, which is perfect for those taking a break from the daily grind and city life. Our large shaded gardens with the beach and sea just steps away is the perfect way to spend the day.

We thank you for choosing to stay with us and for taking the time to share your appreciation. We all look forward to your return in the near future.

Graciously Yours
Ben Perera
General Manager

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