We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“The staff make this a great hotel.” 5 of 5 bubbles
Review of Dusit Thani Laguna Phuket

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Dusit Thani Laguna Phuket
Ranked #8 of 34 Hotels in Choeng Thale
Certificate of Excellence
Stockport
Level Contributor
229 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“The staff make this a great hotel.”
5 of 5 bubbles Reviewed March 12, 2014

This was our 6th consecutive visit and was as enjoyable as our previous stays. The beach and hotel facilities are just as good as ever. Our ocean view room was maintained to an immaculate standard by the morning and evening by the house staff - Boo and Saowanee - despite our best efforts to make the daily clean a real challenge. Everyone we met had real smiles and wanted to help in any way they could if we had a problem. In particular, Janjira and Anothai on the concierge desk were very helpful going the extra mile to pass on the benefits of their local knowledge. Other great helpers were the porters who provided lots of packaging for some goods we purchased, the gardeners who kept the grounds immaculate and the maintenance team who repaired our defective door bell.
Evening entertainment was provided by Dhonna and her band. The songs were pitched at just the right tempo which encouraged some very experienced ballroom dancers to show their skills - lovely to watch and appreciated by many who were there. The terrace lounge is served by Oawana - someone who has a lovely smile and is a pleasure to meet. One change we have noticed is the dress worn by the bar teams - pantaloons that make the lovely ladies look like extras from a production of Ali Barber and the Forty Thieves. Why did someone think that the very feminine long skirts needed changing?
Our preference is to dine out in the evening but other guests reported excellent meals in La Trattoria and Ruen Thai restauarants. The regular BBQ at the Casuriana beach bar is excellent - arrive starving because the choices are mouth watering and all taste delicious.
On the down side there have been a few changes that have not been welcomed by many returning guests. The stopping of the weekly evening cocktail party reduces the opportunity of meeting old friends socially and the removal of discounts on all but foood purchased in the hotel for some guests added to the costs this year.
This is a great hotel - in my opinion the best on the Bangtao beach - despite its age - now 26 years since opening. Loved every minute of our stay.

Room Tip: We prefer the rooms facing the beach because they overlook the gardens and we can watch sunset from...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RobbieBStockport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, March 17, 2014
Dear RobbieBStockport,

May I thank you for staying yet again and for the 6th time at Dusit Thani Laguna Phuket. Your loyalty is highly appreciated.

We are also very grateful for the recognition to our caring staff.

Each and every of them will be benefiting from your kind words in our employee program designed for this.

I am looking forward to welcoming back at first opportunity.

Kind regards,

Denis Thouvard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,653 reviews from our community

Traveler rating
    918
    472
    182
    51
    30
See reviews for
553
707
52
43
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (366)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Glasgow
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed March 7, 2014

We spent most of February at this hotel - it was just wonderful. We were here last year for a short time and loved it so much we returned - this time we chose a Laguna room on the top floor - a wonderful sunrise and we had the additional bonus of watching the boat tootling round (last year we had a sea view but prefer this) Breakfast as always a delight with everything anyone could possibly want - the egg girl was superb always smiling and calm! (no matter who was pushing in or creating).
We love the beach - like the water and watching the goings on so chose 2 loungers and an umbrella for the time we are there. Lunch is fruit from Mama Mia - or corn. Dinner is mostly from restaurants along the beach who will collect you if required - food freshly cooked and very tasty. The hotel food is super but at a price - at least 3 times more expensive but the surf and turf BBQ was really really good.
The Bank is at the Canal village which is just a short walk (10mins) from the front door but it is much nicer to take the boat one stop which is what we did or the bus will drop you off. You can also take a trip on the boat all round the Laguna a delightful way to see the area, or take a bike
or a tale boat will take you to an other white sand beach for lunch and a swim. Lots to do!!
Hope to go back

  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank mrsbeeglasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, March 17, 2014
Dear mrsbeeglasgow

Thank you so much for returning at our resort this time for a longer time and finding once again our resort wonderful.

We appreciated you sharing your impression of a good holiday with us.

We hope to welcome you back soon.

Warmest regards,

Denis Thouvard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
71 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed March 7, 2014 via mobile

Currently staying in hotel for nine nights and thoroughly enjoying our stay. Hotel is on the loveliest beach, the grounds are extremely well maintained, room(club) is very nice and nothing is too much trouble for the staff.
Every person we have come in contact with has been delightful.
Cannot understand the negative reviews. No it is not a modern flash hotel, it has wonderful Thai ambience, spotlessly clean facilities and staff who go out of their way to ensure you have an enjoyable stay.
Definitely the pick of the hotels along this part of the beach, and we have stayed in a few of them in the past.

Stayed March 2014, traveled as a couple
Helpful?
2 Thank auntynell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, March 17, 2014
Dear Auntynell,

May I thank you for your review posted while staying at the Dusit Thani Laguna Phuket and the praise of our delightful staff.

We appreciate your patronage and your appreciation on the Thai ambience, the cleanliness of the hotel and the advantage s of staying with us compared to our competition on this part of Phuket.

I look forward to welcoming you back to another fabulous stay with us.

Kindest regards,

Denis Thouvard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MUMBAI
Level Contributor
104 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed March 7, 2014

Most of the rooms in this Resort are beach facing. They have a beautiful, palm laden garden which leads upto the beach. Our check in was smooth and quick. We had a sea facing room on the first floor. The room had a balcony overlooking the garden and the sea. It seemed a bit old and worn though. Service was prompt. The concierge was quite helpful. All the staff were extremely polite. We had a pleasant stay at the resort

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ANJUGOELA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, March 17, 2014
Dear Anjugoela,

May I thank you for staying at Dusit Thani Laguna Phuket and for reviewing your stay with us.
I am happy to read that for most part it was a positive experience with the highlight of our

location being right at the front of one the very best beach of the region.

We are working on a bedroom renovation plan and look forward to welcoming back here soon.

Best wishes,

Denis Thouvard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, Australia
1 review
5 of 5 bubbles Reviewed March 6, 2014

This was my second visit to this hotel and it will not be my last. I plan on visiting for my 50th birthday in March 2015. The staff are very welcoming and make your stay very special. I especially enjoyed the breakfast buffet (Laguna Cafe) and the cappuccinos from the Pool Cafe (I love my coffee!) - the staff in both places went above and beyond. My room #205 was a joy to stay in and the sea view was beautiful. The beach itself is one of the best maintained in the world. For a hotel which is over 25 years old - you should give yourselves a pat on the back for upkeep of maintainance.

Room Tip: Choose a sea view room - you will not be disappointed.
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, March 17, 2014
Dear Janelle W,

Thank you so much for choosing Dusit Thani Laguna Phuket on your recent and second visit to our resort.

Loyal guests are of a paramount importance to us and we are very excited to welcoming you back next visit to assist you in celebrating your important birthday.

We are grateful for your review especially on the comment of our welcoming staff, the quality breakfast and drinks and the way our matured resort is well maintained.

We are looking forward to welcoming you back to our paradise.

Warmest regards,

Denis Thouvard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 5, 2014

I had an home furnishings exhibition at laguna hall we are very much impress After seeing the service location and faculties At the resort the staff has been very good with us specially marketing manager Mice Miss Sarawadee she has been very helpfull and very professional and thanks to all staff of Dusit Thani laguna now I realize why this hotel is one of the best resort hotel

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Themaplecollection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, March 17, 2014
Dear Themaplecollection,

Thank you very much for your positive review commenting on your experience at the Dusit Thani Laguna Phuket while attending a home furnishing exhibition at Laguna.

I am particularly grateful for your recognition on the staff being very good with the special mention for Miss Sarawadee.

She is joining me to thank you and we are looking forward to welcoming you back to resort.

Warm regards,

Denis Thouvard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
71 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed March 2, 2014

We stayed here for two nights in February 2014.
Our review is sort of mixed.

The check-in was amazing. The staff really makes you feel special.

We had booked a Beachfront Room on first floor. Room #208. Probably the room with the best view (and sounds) of the beach.

The resort has one of the best beaches I have ever seen. Gradual waves. Clear water.

The rooms are quite aging and have started to show their age. They are not as huge but neat and clean. Television is a small and obsolete. What let down the whole fun was the number of insects and lizards in the resort - right outside the room door and balcony. Thankfully I did not see them inside the room. However there were a lot of mosquitoes in the room. The sheet provided was too small for two people sharing a bed.

The service was not as expected of a resort of this class. Every request we made had to be made at least thrice before it was responded to. The breakfast was quite elaborate and tasty. I was surprised to see Indian food there. However we did not try the restaurants - mind it they close at 10:30 pm for dinner. We used to order good Indian food from a nearby restaurant called Deepavali.


We would like to visit this hotel again only for the beach.

Room Tip: Beachfront rooms - either on ground or first floor - have a good view / access of the beach. We stay...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank JayantChauhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTLPthailand, General Manager at Dusit Thani Laguna Phuket, responded to this review, March 5, 2014
Thank you very much for staying at The Dusit Thani Laguna Phuket recently.

I am delighted to read that we were able to make you feel special on arrival, keeping with our Thai hospitality tradition.

It is interesting to note that the majority of our bedrooms enjoy a great sea view with direct access to one if not the very best kept beach of Phuket Island.

Although the amount of insects is very much depending of the season, we are reviewing the current pest control Company effectiveness and looking at better ways to keep those insects away from the resort gardens.

Your comment of general service level is very much taking on board and with the introduction of comprehensive training program introduced this month, a significant improvement is on its way.

We appreciate your recognition of our breakfast being tasty and elaborate.

We are looking forward to welcoming back soon demonstrating the improvement we are intending to make.

With my best wishes,

Denis Thouvard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Choeng Thale
10.7 mi away
Renaissance Phuket Resort & Spa
4.4 mi away
Pullman Phuket Arcadia Naithon Beach
0.3 mi away
Angsana Laguna Phuket
Angsana Laguna Phuket
#9 of 34 in Choeng Thale
4.5 of 5 bubbles 1,862 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Outrigger Laguna Phuket Beach Resort
8.0 mi away
Amari Phuket
Amari Phuket
#2 of 319 in Patong
4.5 of 5 bubbles 5,011 reviews
11.4 mi away
JW Marriott Phuket Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Dusit Thani Laguna Phuket? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dusit Thani Laguna Phuket

Property: Dusit Thani Laguna Phuket
Address: 390 Moo 1 Srisoontorn Road, Choeng Thale, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Choeng Thale
#4 Top resorts Hotel in Choeng Thale
#5 On the Beach Hotel in Choeng Thale
#5 Family Hotel in Choeng Thale
#7 Romantic Hotel in Choeng Thale
#7 Spa Hotel in Choeng Thale
#8 Luxury Hotel in Choeng Thale
Price Range (Based on Average Rates): $
Hotel Class:5 star — Dusit Thani Laguna Phuket 5*
Number of rooms: 226
Official Description (provided by the hotel):
A truly striking beachfront location resort with excellent facilities and charming Thai service and hospitality, add up to a unique holiday experience. It is about 20 km or a 30-minute drive south of Phuket International Airport, half an hour north of Patong Beach and half an hour east of Phuket city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Ctrip TA, Priceline and Agoda so you can book your Dusit Thani Laguna Phuket reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dusit Thani Laguna Phuket Hotel Thalang
Dusit Thani Laguna Phuket Cherngtalay
Dusit Laguna Phuket
Dusit Phuket
Phuket Dusit
Dusit Thani Laguna Phuket Thailand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing