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Dusit Thani Laguna Phuket
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Reviews (1,980)
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All reviewsla trattoriaclub roomhorizon loungethai restaurantpool cafeother hotelsocean frontcocktail hourwalk along the beachcanal villagehotel is beautifulblack catthai hospitalityangsana spapool villashuttle bussea view
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Reviewed April 11, 2012

Stayed at the Dusit in Jan 2012 for 7 days. Arrived very late but to a very warm welcome. They brought us to our Oceanview Club Room and have to admit that we were disappointed. It was very small for the price that we paid and it wasn't clean. After much negotiation, we got upgraded to a villa for a nominal fee. The lagoon villa was fantastic! 3 floors with a pool on the top floor. We lazed there for most of the week. Truly exceptional.
Hotel itself is nice and pleasant. Staff were accommodating for the most part.
We ate at both buffets and both were fine with plenty of choice. Had afternoon tea at the Italian restaurant, which was nice. We did have Thai food one night at the hotel and it was exceptional.
We did walk the beach and ate at other restaurants which were great too.
Beach is nice and kept clean.
The local shops outside the resort are worth a look and we also visited the 'hide away spa' in the village area which was fantastic.
Overall a great trip. We have been to Phuket before (Kata beach) and without a doubt this was a more expensive trip this time. This is probably a 4 star resort with 5+ pricing.

Room Tip: If you can stretch to stay at a villa, do it - it was really great.
  • Stayed: January 2012, traveled as a couple
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4  Thank Celticgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2012

Dusit does not come cheap: we booked an Ocean Front room, and in viewing it we understood why customers might be disappointed: impeccably clean and beautiful, but smallish and with only a cramped balcony opening toward the sea, it is quite pricey at 200 Usd.
We asked for an upgrade to the Club room (bargain hard), and it was another world: an airy suite with a glass veranda opening on a manicured garden leading toward the beach, it is a dream place to spend a week. It is true that it too does not open directly on the sea, which is partially covered by the trees, but this adds to the charm of the privacy, and protects the view inland from the sea, giving an untouched feel to the bay.
The Club room comes with little perks, including baskets of unpalatable fruits, watery cocktails before dinner, high tea in the afternoon, free soft drinks from the minibar, but more importantly free wi-fi, late check out and an exclusive access to breakfast at La Trattoria, just across the lawn, where you can help yourself without having to elbow your way through hordes of russians.
The beach of Bang Thao is a magnificent crescent of golden sand (cleaned daily) and space is never a problem. The sea is beautiful without being picture perfect: the soft sands make it murky at the shore, and the often overcast sky gives it a shade of green, not the tropical blue you might expect. The sea is much better further north: Mai Khao Beach, across the road just before the Sarasin bridge, is the epythome of paradise, a deserted coast shaded by casuarina trees, but it has a strong and scary undertow, very dangerous for children.
The water is very warm, and the haze makes it so that you can enjoy swimming for 12 hours, including the early morning and the hottest hours of the day. The sea lice are ubiquitous, and bite with a painful but momentary sting that is only a nuisance for adults, but can deter kids from enjoying the sea.
The hotel has a cool charm, very thai-chic, with a relaxed atmosphere both at the beach and at the pool. This contrasts strongly with the Laguna Beach resort, which inexplicably has better reviews than Dusit: its rooms open to a row of tin shacks that completely obstructs the beach, which is open and accessible at Dusit.
What Laguna has is a fun set of pools with a 50 meters slide that is a hit with the kids: guests at Dusit are expected to pay a hefty 20 Usd/pp to partake of it (you can sneak in from the beach but they'll eventually figure out you are not one of the guests).
The restaurants are a bit pricey for Thailand but still reasonable for European standards, and the beach restaurants are not much of an alternative anymore, as they have raised their prices to match: the very popular Lotus (with a free shuttle from the hotel) is still very good, but not much of a bargain.
Overall, a slice of paradise, with a hefty fee attached.

  • Stayed: March 2012, traveled with family
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6  Thank yudhisthira70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2012

Nice hotel with good pool for small children. Located on the beach with lovely gardens leading down to the sand. Staff helpful but not overly attentive. Expensive to travel to Patong and other locations, but great if you want to be away from the hustle and bustle. Hotel bars and restaurant quite expensive - I was charged $15 for a coffee at the pool! ( a double machiatto, so they charged me for two coffees). however, everyone buys fruit and cold drinks from the stalls by the beach which are reasonably priced. Italian restaurant very nice, Sunday night Buffett very nice. Concierge very helpful. Rooms a little small and we had the leaking shower as per other review. Overall very good, but not exceptional.

Stayed: April 2012
1  Thank trevor_townsend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2012

Location on the Bay is superb - however the building is akin to a concrete block with long corridors and brown doors reminiscent of school corridors. Communal rooms were OK but Bar Area was very disappointing. The whole Hotel lacked sophistication and luxury elements. It was all fine but lacked any whow factor that so many Thai Hotels manage to achieve at this level.
Service was good but not outstanding, food was fine, expensive (as one would expect for a supposedly 5 star hotel) and restaurants in general lacked any true atmosphere. They rather resembled up market holiday camp eateries. Rooms are small (made to look much larger with clever use of mirrors, with little hanging space, and tiny balconies with room only for 2 chairs). Club rooms were much better(and much more expensive) with own terrace and sun loungers, proper seating area, access to privileged breakfast room, high ten in afternoons, canapes and drinks in the Bar in the early evening etc. etc. If you can manage it, its well worth the extra money to make your stay much more pleasurable. The Hotel was the first to be built here so lacks some of the beautiful architecture others in the area have. All in all it was fine but nothing wonderful or special.

Room Tip: Go for a Club room - worth the extra money !
  • Stayed: March 2012, traveled as a couple
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3  Thank Justine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2012

Paradisiac hotel in lovely and quiet surroundings; well-appointed rooms, delicious and huge breakfast buffet. Great restaurant (try the king prawns - the biggest I have ever eaten) and spa. Very attentive service - the courtesy basket of local fruit in my room was a very nice touch.

  • Stayed: May 2011, traveled solo
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2  Thank alehmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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