We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Hotel...”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Novotel Phuket Surin Beach Resort.
Ranked #17 of 36 Hotels in Choeng Thale
Reviewed July 12, 2014

Our stay at the Doubletree from start to finish was great. From arrival into Phuket airport we'd arranged the limo service with the hotel which was great, chilled bottles of water and cold towels in the central arm rest with a little welcome letter from the duty Manager. Check-in was a very easy process, we were hnded our warm cookies and asked to sit bac on the sofas and relax while they brought over the documents. As a Hhonors gold member our room was upgraded to a Deluxe Suite with pool views - my preference is to be high up away from elevators and it was just that. The room itself was a little dated but had everything we needed, which included a very good sized fridge. Breakfast at the hotel is in the form of a buffet - plenty of choice and very good quality foods. The Asia Alive staff were great - we had a couple of drinks every night before venturing out and we had a great time and a good laugh with all the staff. We'd spent a couple of afternoons around the pool. As the resort wasnt that busy we maaged to get beds in the sun away from others which gave us the peace and quiet we wanted. The only one real negative against the layout of the hotel is the loction of the water sides and kids club...it is kind of just plonked in the middle of the pool area and almost spoils the views down to the pool when relaxing wih a drink in the bar. That said, from a family perspective it's ideal as it's very central.
Access to the beach was a 2 minute walk across a field outside the hotel and you were on Surin Beach. We only spent 1 day on the beach but spent a couple of nights in the bars on the beach front which were great. All day long chilled house music is played, the beer is cheap and the food was very very good. We ate at the Catch restaurant and half way through our mea they layed on a fire show on the beach for all in the bar which was fantastic.

To summarise our stay - we loved it and would recommend to anyone looking at the Doubletree for sure.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (1,235)
Traveler rating
Traveler type
Time of year
Language
  • More languages

511 - 517 of 1,235 reviews

Reviewed July 11, 2014

just stayed two weeks at this property, nice place, great for families as has a nice pool with two water slides,

i am a diamond hilton member and i must say that two of the staff during my ten day visit (checked out friday july 4) were totally outstanding, a big thank you to the manager Kaew and CC who greeted us on arrival - these two are outstanding staff members and two of the best hilton people i have ever met.

good features are the pool, water slides, smoothies by the pool, free drinks for diamond members 5-7pm, kids area in the breakfast area and oh the kids room items, the bathroom, the bed and the slippers the kids absolutely loved!!!!!

improvements, the kids club is not acceptable as no real activities planned (yes you have a schedule but the staff never stick to it), you have to pay for the activities in the kids club which are around $10/child which is not typical in resorts the activities in the kids club are part of the kids club, your staff providing cookies to the kids without parental approval when the cookies have nuts and one of our daughters has a nut allergy and vomited that night (the korean staff member was lovely at reception but don't hand out food to kids please), some of the staff in the restaurant were not so polite at times and the quality of food prepared depended on the chef (one was great and the other was terrible), etc

overall it is a nice place to stay for families, the rooms are not that affordable, but surin is nice, it has good beach clubs, shops, etc so we like that area, but certainly would not recommend it for couples, but the kids will love it

Room Tip: the rooms are all very much the same, but certainly one that is closer to the pool on ground level a...
See more room tips
  • Stayed: June 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Tysin3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2014

I stayed at this hotel with two friends for the first time in late May. As a regular Phuket visitor I thought I would try this hotel for the first time, I will now definitely be booking my next Phuket holiday in this hotel. From the initial airport pick up from a lovely hostess who took our details in car, to the smooth check in and friendly service. The staff at the hotel were exceptional with nothing being too much trouble and having a totally different attitude to that I had previously experienced in Phuket. The breakfasts were great and the hours of service fitted in well.
I even accidentally left my credit card in hotel ATM and the efforts the management went to assist me during this difficult time by contacting local banks etc was beyond the call of duty. Will recommend this hotel to any friends who are visiting Phuket.

  • Stayed: May 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Kelvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this reviewResponded July 17, 2014

Dear Kelvin M,

Thank you for taking the time to complete a review of the Resort after your recent stay with us.

I was pleased to read that you had a pleasant holiday and you experienced a great services at the resort. It was nice to read that our management team helped you on the credit card issue by contacting the local bank for you and finally came out with a solution.

We truly appreciated your positive comments about our staffs and thank you that you will recommend our resort to everyone.

Thanks again for staying with us and we hope to welcome you back in the near future.

Best Regards,
Brian Connelly, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014

Prior to our trip to Surin beach, I read every review I could on Surin, the Double Tree and Phuket in general. Although this was not our first trip to Phuket, it was our first to Surin Beach.
We arrived mid-day and found the check in quick. One of our rooms was not ready; however, it was not an issue for us as we had booked 3 rooms for our group. We booked ground floor rooms, near the pool (as wisely recommended by other reviewers with kids).
The rooms were clean and comfortable. We had minor maintenance issues that were sorted out as soon as we brought it to the attention of the staff. Our kid loved the pool and we could not keep our 3 year old off the water slides. Our 10 year old and 6 year old found the kids club entertaining.
The meals at the restaurant were good, but expensive. Food and bar service was slow on certain days. However we found that room service was exceptionally quick. The staff went out of their way to accommodate our fussy eaters.
I highly recommend a pool side massage (back and neck). Although down the road there are beautiful spa's as well. Surin is not big for shoppers, but shopping is not big on kids either, a perfect family holiday spot. Surin is far more laid back and restful than Patong beach.
All the staff are friendly and made us feel so welcome every time we returned. My kids received hugs and cookies all the time. My kids starting learning basic Thai, instead of insisting that, the staff speak English.
After 10 days, I would recommend Double Tree by Hilton for a family holiday.

Room Tip: Ground floor rooms near the pool if travelling with kids
See more room tips
  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Thank LeanneCharles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this reviewResponded July 14, 2014

Dear Leanne Charles,

Thank you for taking the time to complete a review of the Resort after your recent stay with us.

I was pleased to read that you had a great time at our resort and you found that our resort is a family friendly hotel. To provide more benefits to parents who travel with kids, we have created a unique, pleasant, resort kids program for children ages 5 -12 years old started on 1st July 2014 onward. I am happy to read that you experienced a friendliness of our staffs and generally had a pleasant holidays.

Thanks again for staying with us and I appreciated that you will recommend our resort to everyone.

Best Regards,
Brian Connelly, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014

My partner and I stayed at the Double Tree Hotel for two weeks in June and July. The hotel has very friendly staff and the accommodation is excellent. The hotel is located close to shops and restaurants and is a one minute walk across the park directly in front of the hotel to the palm tree lined Surin Beach. Overall the hotel has great facilities with a beautiful pool and helpful friendly staff with a great location.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank 240r0bertp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this reviewResponded August 19, 2014

Dear 240r0bertp,

Thank you for taking the time to complete a review of the Resort after your recent stay with us.

I greatly appreciated to read that you had a wonderful time at our resort and you appreciated our services. Your kind words about the resort and staff friendliness will be shared with the team.

Thank you for staying with us and we look forward to welcome you back in the near future.

Best Regards,
Brian Connelly, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2014

It was a wonderful and relaxing stay in DoubleTree Surin. Kind and helpful staff they have, and I appreciate the smile and warm greetings from all staff. keep it up! Although the location is quite isolated, but there is no difficulties in travelling as there are taxis and car rental, which can be arranged by the hotel. I will definitely travel again to Phuket with my lovely novels and I have no doubt to stay again in this resort !(it is nice to read here with a beautiful sea,sun and breeze)

  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Service
Thank Cherylabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this reviewResponded July 17, 2014

Dear Cherylabbit,

Thank you for taking the time to complete a review of the Resort after your recent stay with us.

I greatly appreciated to read that you had a wonderful time at our resort and you definitely will come back again. Your kind words about the resort and staff friendliness will be shared with the team.

Thank you for staying with us and we look forward to welcome you back in the near future.

Best Regards,
Brian Connelly, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

We received warm welcome from the staff upon check in. We get a room right next to the pool and we loved it. It is very convenient and the slides at the pool are so much fun to play. This hotel is just 2 min walking distance to the beautiful surin beach. Less crowded so we get to rest and relax. We have no problem looking for dining option along the street. Hotel staff are very helpful and friendly. We enjoyed our trip to Phuket this time.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Cadee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this reviewResponded July 14, 2014

Dear Cadee C,

Thank you for taking the time to complete a review of the Resort after your recent stay with us.

I was pleased to note that you experienced our warm welcome and enjoyed our services, hotel facilities and the surrounding area during your stay with us. Your kind words about the resort and staff friendliness will be shared with the team.

I appreciated the good feedback and look forward to welcome you and the family back in the near future.

Best Regards,
Brian Connelly, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Choeng Thale
1.0 mi away
Novotel Phuket Kamala Beach
8.6 mi away
Novotel Phuket Karon Beach Resort & Spa
11.5 mi away
Chanalai Garden Resort
Chanalai Garden Resort
#12 of 55 in Kata Beach
1,174 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
MANATHAI Surin Phuket
MANATHAI Surin Phuket
#13 of 36 in Choeng Thale
345 reviews
1.2 mi away
Swissotel Resort Phuket Kamala Beach
0.0 mi away
The Chava Resort
The Chava Resort
#2 of 36 in Choeng Thale
509 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel Phuket Surin Beach Resort.? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Phuket Surin Beach Resort.

Address: 106/27, Moo 3 | Surin Beach, Choeng Thale, Phuket 83110, Thailand (Formerly DoubleTree Resort by Hilton, Phuket-Surin Beach)
Phone Number:
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Choeng Thale
#13 On the Beach Hotel in Choeng Thale
#15 Romantic Hotel in Choeng Thale
#16 Family Hotel in Choeng Thale
#16 Luxury Hotel in Choeng Thale
Price Range: $66 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Surin Beach Resort. 4*
Number of rooms: 254
Official Description (provided by the hotel):
Just steps from the crystal waters and white sands of Surin Beach, the Novotel Phuket Surin Beach Resort offers the perfect retreat. Contemporary comfort, a warm welcome and a cool welcome drink on arrival helps make your stay stress-free. Located just 30 minutes drive from Phuket International Airport and 25 minutes from the nightlife and shopping of Patong, you can really make the most of your time in one of Thailand's premier beach resorts. Stay connected from your deluxe room or suite at this resort-style hotel in Phuket thanks to high-speed internet access. Relax in front of the flat-screen TV as you watch a movie, or unwind on your private balcony or terrace. The white sands of Surin Beach are just a short stroll away as is the popular Catch Beach Club. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Booking.com, Ctrip TA, ACCOR, Hotels.com, Orbitz, Hotwire, Travelocity, getaroom.com, Cancelon and HotelQuickly so you can book your Novotel Phuket Surin Beach Resort. reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Phuket At Surin Beach Hotel 1234587
Courtyard Hotel Cherngtalay
Phuket Courtyard
Courtyard Surin Beach
Novotel Phuket Surin Beach Resort. Thailand

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing