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Novotel Phuket Surin Beach Resort.
Ranked #18 of 36 Hotels in Choeng Thale
Reviewed January 6, 2014

For the price, towels with holes, cold room service, little hot water, fridge didn't shut properly so nothing kept cold, kids kept stopping on the water slide cause so slow, great security people, yummy cookie on arrival

  • Stayed: January 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
4  Thank Daniel Hume K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this reviewResponded January 9, 2014

Dear Daniel Hume K ,

Thank you for taking the time to complete a review of the Resort after your recent visit, your constructive feedback was greatly appreciated.

I was glad to read that you experienced our warm welcome with our signature DoubleTree Cookie and you appreciated our staffs. However, we would like to apologize for any inconvinience caused during your stay and we would certainly be keen to welcome you back in the future.

Thank you and best regrads,

Thitirat T.
(On behalf of General Manager)

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Reviewed January 6, 2014

Superficially this place is ok. Look a bit a closer, and it really misses the mark. GOOD Location, gym, maid service, water slide (for kids), staff BAD Tired, Sharp Concrete (in and out the pool), not enough poolside beds, stodgy breakfast, loud (gail force a/c), squeeky doors, dirty bathrooms etc Lose the paid-breakfast nonsense - you are a hotel in Thailand. All up, a pretty average experience.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
4  Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014

If you have a family with kids 5 + and want to visit Phuket, this is one of THE best places to go.
Hotel is very well designed, the rooms are modern, clean and without glitches, the main feature, in my my opinion, is the fabulous Kids World where parents can leave their kids in kids eutopia surrounded by activities, video games, tv rooms and plenty of toys.
The hotel is 5 min walk to the beautiful Surin beach and is amongst the top rated proprieties in the area.
The morning buffet is very good although ALWAYS the same... some small variations could make you look forward to the next day!

My main issue is with the Boardwalk Bar.


when you pay 300$ + / night for a suite, you expect some basics such as COLD beer on a hot day especially when they sell it 4 fold market place.

or

the bartender to know a basic pina colada or margarita recipe...

or

when you order hot dogs for the kids, that come in a kids plate, they should not send green chef salad and mashed potatoes with gravy as a side dish...

or

not to wait 30 min for one of the kids food...

not trying to be difficult here, but every and i stress EVERY time we tried to chill and relax by the pool, ordering was a challenge and then one would be constantly annoyed with the quality of food.

in the last few days, we learned the trick and would order in food from nearby restaurants and bring our own COLD beer.

i would have loved to order pool side, but they are miles away from having the expertise behind the bar and kitchen during the day.

please note we were there for 9 days.

when you think Thailand, you think soothing generous , calming massages...
well not at the hotel spa.

we had booked couple massage, all started of well; the massage was very average, for a resort and the price, i expected much more...
you get better massages by the beach for 5 times LESS!
the masseuse was very unfocused, no symmetry and no power...
after the 50 min (not full hour), my wife and i expected to be left alone in order to bathe and change...
that was not the case.
the masseuses would walk around open all doors and make it clear they wanted us to leave since the next customer was waiting...

overbooking and overworking takes the life out of these women and they just dont have the love for the job anymore...

If the management works on improving the food and beverages in the Boardwalk Pool Bar while bringing in someone to take care of the spa in a professional way, then i guess they would have reached the trifecta !!!

i am sure they will

Room Tip: we booked the ground floor master suites with direct access to the pool and closed room for the pare...
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  • Stayed: December 2013, traveled with family
    • Value
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5  Thank LaFamiliaVacations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2014

Just completed an 11 night stay here over Christmas and New Year. First the location - perfectly placed. 100m walk to the beach through the park. The hotel is showing it age in some places but this would only upset the most fussy of customers. Upon check in we asked to swap rooms for a nicer view and this was actioned very quickly and efficiently. The staff were very helpful from start to finish including the friendly security guard who always made sure you crossed the road out front safely. I suffered a very painful insect bite issue but the staff did all they could to help make me more comfortable. I hope to return asap and would reccomend this hotel and beach for a family holiday.

Stayed: January 2014, traveled as a couple
2  Thank lurchouk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this reviewResponded January 6, 2014

Dear Lurchouk,

Thank you for taking the time to complete a review of the Resort after your recent stay with us.

I was pleased to note that you enjoyed our services, hotel facilities and the surrounding area during your stay at the resort. Your kind words about the resort and staff friendliness will be shared with the team. It was great to know that our team could swap a nicer room for you quickly.

I appreciated the good feedback and thank you that you will recommend our resort to everyone.

We are looking forward to welcome you and the family back in the near future.

Best Regards,

Thitirat T.
(On behalf of General Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

good recognization of golden member, very comfortable bed, and nice pool fun for kids! location from beach are very close, and to batong just 5 min drive, and beach is just 5 min from hotel, hotel breakfast very delicious, recommended for family tour.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
2  Thank Hanping L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2013 via mobile

We stayed in double tree from 24 to 28 December 2013 and I can only say that this was one of the best hotels I stayed in, the staff is extremely helpful and are happy to go the extra mile to satisfy your every need
The hotel is less than 5 minutes away from the beach
The room is also nicely equipped
The only negative thing was that wifi signal is not available or very weak in the rooms, there's an internet cable though but of course it wouldnt work with smart phones or tablets
Overall I would recommend satying at this hotel and I would definitely stay thete again if I were to visiy Phuket once more

  • Stayed: December 2013
    • Value
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2  Thank Melsadek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this reviewResponded January 1, 2014

Dear Melsadek,

Thank you for taking the time to complete a review of the Resort after your recent stay with us.

I was pleased to note that you enjoyed our services and generally had a pleasant and memorable holiday. We truly appreciated your positive comments.

Thank you for your feedback and we hope to welcoming you and the family back for a longer stay next time.

Best Regards,

Thitirat T.
(On behalf of General Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2013 via mobile

We stayed at the double tree in Surin beach for 7 nights from the 7th-14th of December. The hotel is located a very short walk from the beach and the lovely restaurants/bars.

The hotel itself is very nice. The entrance looks recently decorated and it has been done to a very high standard.

As a diamond member my wife and I were given free breakfast and Wi-Fi access in our room for the duration of our stay and we were also upgraded to a suite which was a nice surprise.

We would definitely recommend this hotel for a stay in Surin beach. It is perfect for couples or families.

Thank you to all who made our holiday very enjoyable.

Regards,
Dave & Daniela

Stayed: December 2013, traveled as a couple
3  Thank WelshSpy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this reviewResponded December 23, 2013

Dear Welshspy,

Thank you for taking the time to complete a review of the Resort after your recent stay with us.

I was pleased to read that you had a pleasant holiday at our resort and you experienced a family-friendly environment at the resort. We truely appreciated your positive comments and you will recommend our resort to everyone.

Thanks again for staying and wish you and your loved ones a Happy Holiday and all the best for 2014.

Best Regards,

Thitirat T.
(On behalf of General Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Surin Beach Resort.

Address: 106/27, Moo 3 | Surin Beach, Choeng Thale, Phuket 83110, Thailand (Formerly DoubleTree Resort by Hilton, Phuket-Surin Beach)
Phone Number:
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Choeng Thale
#13 On the Beach Hotel in Choeng Thale
#15 Romantic Hotel in Choeng Thale
#16 Family Hotel in Choeng Thale
#16 Luxury Hotel in Choeng Thale
Price Range: $61 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Surin Beach Resort. 4*
Number of rooms: 254
Official Description (provided by the hotel):
Just steps from the crystal waters and white sands of Surin Beach, the Novotel Phuket Surin Beach Resort offers the perfect retreat. Contemporary comfort, a warm welcome and a cool welcome drink on arrival helps make your stay stress-free. Located just 30 minutes drive from Phuket International Airport and 25 minutes from the nightlife and shopping of Patong, you can really make the most of your time in one of Thailand's premier beach resorts. Stay connected from your deluxe room or suite at this resort-style hotel in Phuket thanks to high-speed internet access. Relax in front of the flat-screen TV as you watch a movie, or unwind on your private balcony or terrace. The white sands of Surin Beach are just a short stroll away as is the popular Catch Beach Club. ... more   less 
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Also Known As:
Courtyard Phuket At Surin Beach Hotel 1234587
Courtyard Hotel Cherngtalay
Phuket Courtyard
Courtyard Surin Beach
Novotel Phuket Surin Beach Resort. Thailand

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