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“Relaxing quiet rest”

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Novotel Phuket Surin Beach Resort.
Ranked #18 of 34 Hotels in Choeng Thale
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Relaxing quiet rest”
Reviewed September 13, 2013

Stayed in July and enjoyed our stay , suite room a little dated but very clean, room serviced reguarly. Service in the restaurants and pool area excellent. Pool area clean and well maintained , water slides could of been better if theyd had more water running down them . Day spa massages lovely. Gym large well equipped and spotless . My only criticisms would be the pool area felt very closed in and lacked any Thai influence it could of been any where in the world. My other complaint would be the breakfast buffet when large groups of Chinese tourists are staying, they were rude pushy and greedy, but that's hardly the hotels fault I guess.Surin beach although very scenic is very quite and is a good 20 mins into patong by Tuk tuk, our boys loved the ride though. Overall would recommend if you want a quiet holiday away from the hustle of Patong

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sharon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, General Manager at Novotel Phuket Surin Beach Resort., responded to this review, September 29, 2013
Dear Sharon H

Thank you for taking the time to complete a review on the Resort after returning from you holiday. We value your feedback!

I was pleased to see that you enjoyed the Resort facilities and the service was also above your expectations. Good food and good food is certainly not an unrealistic expectation!

We have just closed and serviced the water slides in the last week to upgrade the surface to provide a fast an exhilarating ride. As much as the warmth of the Thai service is a feature of the Resort, the resort is not Thai themed as you note and nor do we represent it as such.

We certainly do enjoy an enviable location as you highlight and hope to welcome you back to this part of the world soon.

Warm regards
Simon McGrath
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (189)
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English first
Singapore, Singapore
Level Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 13, 2013

My husband and I stayed in Double Tree Resort from Sep 3-6. We were so impressed with the service of the front office staff. We were offered fresh cookies with a nice welcome drink . We passed them each time while going out and they never fail to greet you with a warm smile. The room on the 5th floor was big enough overlooking the pool. The pool was lovely and the sunbathing chairs, well organised. On the second day it rained a little and at the lobby, one of the male service staff offered us an umbrella, we rejected at first, but changed our minds. Minutes later, it was pouring ! ...thanks to him, it was really thoughtful and it saved our afternoon. Breakfast was excellent and the hot and fresh coffee, a plus.

I had a massage at the gazebo near the pool and felt so relaxed. I also attended a class doing "stretching" exercises and it was great fun. We stayed at the Hilton most times during our travels, the last trip at the Hilton at Karon beach. Somehow this one captured our hearts. We hope to return soon to enjoy the hospitality again. Well done guys ! keep the spirit up.

  • Stayed September 2013, traveled as a couple
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    • Location
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Helpful?
2 Thank lovecoffee2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, General Manager at Novotel Phuket Surin Beach Resort., responded to this review, September 29, 2013
Dear Lovecoffee2

Thank you for completing a review of the Resort after your recent visit.

I am very pleased you experienced a warm welcome from the Team and also enjoyed the world famous Doubletree Chocolate Chip Cookie upon arrival.

Your comments about the warmth and helpfulness of the Team were certainly pleasant to read and I have already shared your commendations with them.

I am glad you enjoyed the breakfast and one of our many activities whilst here also.

Thank you again for your feedback and we look forward to welcoming you back in the future.

Kind regards
Simon McGrath
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed September 10, 2013

We onley had 3 days at the Double Tree by Hilton, but it was a wonderful stay. The rooms were spacious and as we had booked two rooms, they organised for us to be in two rooms side by side which was great. The staff are amazing, our 5 year old was looked after by the staff and made to feel at home at all times. The pool is ideal as you can have fun on the slides, relax around the area with the bridge going over or swim some laps. The food was wonderful, in the resturante and room service - again very friendly and efficient staff. We had tickets to Fantasea and the show is only 10 mins from the resort which made it easy for us. Great place to stay - would recommend it to any one.

  • Stayed September 2013, traveled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, General Manager at Novotel Phuket Surin Beach Resort., responded to this review, September 15, 2013
Dear Tripadvisor Member

Thank you for this very well written and insightful review. Reading this myself as well as sharing your comments with the team really makes us strive to delivery such experiences to all our guests.

I was thrilled to read you enjoyed all facets of the Resort and that the Team left you with fond memories to take home with you.

Thank you lastly for your recommendation. It means a great deal to us.

Yours sincerely
Simon McGrath
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
Reviewed September 8, 2013

Excellent hotel, and good value if you get a room upgrade to suite. A bit of a walk to the beach, but the pool is excellent. Not a lot happening within walking distance, so quiet and unlike the sleazy Katong area.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Roderick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, General Manager at Novotel Phuket Surin Beach Resort., responded to this review, September 15, 2013
Dear Roderick C

Thank you for penning a review on the Resort and its surrounds after your recent stay.

The Surin Beach area can be a little quiet this time of the year with many of the visitors coming for short stays and going on day sight seeing trips. This leaves both the beach and poolside for everyone else!

The beach as advertised is less than 150m away through parklands and I think part of the beauty of Surin Beach is that it is not overshadowed by Resorts.

Thank you for your valuable feedback and we look forward to welcoming you back in the future.

Kind regards
Simon McGrath
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 6, 2013

Room - on the smaller side, but not cramped. Some good space for the balcony/patio. Great that they provide Crabtree & Evelyn products in the bathroom.

Service - staff was responsive and friendly all around, although it does seem understaffed during busy breakfasts at the restaurant.

Breakfast - medium-sized selection, but high enough quality.

Transport - if you want to save a bit of money, after exiting hotel, turn left and walk about 5 min to find a tuk-tuk ish station at a T-junction (next to a Tourist Info Centre) that's 20-40% cheaper than the taxi monopoly.

Swimming pool - can't really swim laps, but there is a very fun, 2 storey water slide that will make you relive your childhood

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank T Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, General Manager at Novotel Phuket Surin Beach Resort., responded to this review, September 15, 2013
Dear hspace

Thank you for taking then time to write a review of the Resort after returning from your recent holiday. I am glad in general the service and facilities met your expectations and you like the branded bathroom amenities, which are a Doubletree standard.

Our rooms are actually 32 square metres, with the one bedroom suites as an upgrade option close to double this size. This is very much a standard hotel room size and we have few issues as most guests spend the majority of their holiday outside their rooms.

I am glad you enjoyed the quality of our 85+ breakfast items. If there is any item you would like to see added, please let me know at simon.mcgrath@hilton.com

The free form lagoon style pools were not really built with laps in mind as you note, but I still not many guests doing circuits round the lower pool each morning.

We hope to see you back in the future.

Kind regards
Simon McGrath
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 4, 2013

Excellent family holiday and would definitely recommend this to anyone with a young family. The pool was great for my kids who could swim and use the slides and my younger one also had a great time. The hotel staff were fantastic and went out their way to assist you in anyway they could. The beach is close by across the road and in the afternoons it was lovely going down and swimming in the sea. Security staff were very helpfull when crossing over the road. Looking forward to our next trip out there already.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, General Manager at Novotel Phuket Surin Beach Resort., responded to this review, September 15, 2013
Dear Paul G

thank you for taking the time to complete a review on the Resort after your recent stay with us.

I was pleased to read that you settled in well and took full advantage of the family related activities within the Resort and enjoyed the surrounding area also.

Thank you for your kind comments relating to the service delivery from the Team. Your review, like all reviews and feedback will be shared with them.

We hope to welcome you back in the near future.

Warm regards
Simon McGrath
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
128 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
Reviewed August 30, 2013

This is the old Marriott Courtyard taken over by Doubletree. The facility is rather old, but okay. However, Surin beach is beautiful and across the street from the hotel. Breakfast is average and jam packed with Chinese tourist.

Stayed August 2013, traveled on business
Helpful?
Thank 3T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon M, General Manager at Novotel Phuket Surin Beach Resort., responded to this review, August 31, 2013
Dear 3T

Thank you for completing a review after your recent stay with us.

I was pleased to see that you enjoyed the beauty of Surin beach and the surrounding area. It is certain the jewel of Phuket as beaches go.

Doubletree has been operating the Resort for over a year now and has moved the property to a full service hotel as appose to a limited service offering under the previous brand. Our focus has been on the elevation of service levels and the property presentation, which I am confident we have achieved.

As a seasonal destination, Phuket enjoys a mix of guests from around the world. The Chinese and Russian arrivals are the main growth markets for Thai tourism generally and this is certainly the peak for Chinese visitors, with most resorts enoying this business.

Our breakfast buffet normally enjoys very positive comments, so I was concerned you found it average. Is there any specific favourites you would like us to add the variety of 80+ items served each day? Please feel free to email me at simon.mcgrath@hilton.com with any suggestions.

Thank you again for your feedback and I hope my response assisted you.

Kind regards

Simon McGrath
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Phuket Surin Beach Resort.

Property: Novotel Phuket Surin Beach Resort.
Address: 106/27 Moo 3 | Surin Beach, Choeng Thale, Phuket 83110, Thailand (Formerly DoubleTree Resort by Hilton, Phuket-Surin Beach)
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Choeng Thale
#13 On the Beach Hotel in Choeng Thale
#14 Romantic Hotel in Choeng Thale
#15 Family Hotel in Choeng Thale
#16 Luxury Hotel in Choeng Thale
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Phuket Surin Beach Resort. 4*
Number of rooms: 254
Official Description (provided by the hotel):
Just steps from the crystal waters and white sands of Surin Beach, the Novotel Phuket Surin Beach Resort offers the perfect retreat. Contemporary comfort, a warm welcome and a cool welcome drink on arrival helps make your stay stress-free. Located just 30 minutes drive from Phuket International Airport and 25 minutes from the nightlife and shopping of Patong, you can really make the most of your time in one of Thailand's premier beach resorts. Stay connected from your deluxe room or suite at this resort-style hotel in Phuket thanks to high-speed internet access. Relax in front of the flat-screen TV as you watch a movie, or unwind on your private balcony or terrace. The white sands of Surin Beach are just a short stroll away as is the popular Catch Beach Club. ... more   less 
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Also Known As:
Courtyard Phuket At Surin Beach Hotel 1234587
Courtyard Hotel Cherngtalay
Phuket Courtyard
Courtyard Surin Beach
Novotel Phuket Surin Beach Resort. Thailand

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