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“Amazing”

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SALA Phuket Resort & Spa
Ranked #5 of 13 Hotels in Mai Khao
Certificate of Excellence
1 review
“Amazing”
Reviewed February 11, 2013

I had a lot of fun with my wife there wonderful place and great hospitality. Very relaxing atmosphere to a degree that you feel like staying in all day long . Very nice food and Resturant . I wish I can go there again in the future .

  • Stayed January 2013
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank Nedalabumatar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SALA_General_Manager, General Manager at SALA Phuket Resort & Spa, responded to this review, February 11, 2013
Dear Signature Nedalabumatar. Thank you for your mobile review on your recent stay at SALA Phuket Resort and Spa and your positive comments and feedback were well received! We are glad you loved the resort and its facilities and if you would like to visit us again on your next return to Phuket please do let us know! We look forward to welcoming you back in the near future. Regards, Jon Ashenden General Manager SALA Phuket Resort and Spa.
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1,579 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (303)
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1 review
Reviewed February 9, 2013 via mobile

I was in Phuket last year and stayed at SALA resort. There are nice place. I was stayed in villa with private pool. Nice place for relaxing and good service :) the breakfast was very good.
The resort have their own beach. Its feel like you are stayed in other world .

  • Stayed March 2012
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank IssN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SALA_General_Manager, General Manager at SALA Phuket Resort & Spa, responded to this review, February 11, 2013
Dear Signature IssN. Great to hear you had a wonderful stay and loved your private pool villa, breakfast and service, resort and its facilities! We appreciate your feedback and will ensure our staff are briefed on your satisfaction. Thank you once again and if you would like to visit us again on your next return to Phuket please do let us know! We look forward to welcoming you back in the near future. Regards, Jon Ashenden General Manager SALA Phuket Resort and Spa.
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Level Contributor
78 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed February 8, 2013

I could not get in the Marriott because it was fully booked, so i booked in at Sala. Well if you want a quite holiday with pure luxury then this is it. The rooms are out of this world, there is a very nice spa also. There is only one restaurant but on Mai Khao beach there are a few other hotels with nice restaurants, and there is also a couple of cafe/bars at Turtle Village. this area is well away from the noisy Patong which i would compare to Blackpool!

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wrt246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SALA_General_Manager, General Manager at SALA Phuket Resort & Spa, responded to this review, February 11, 2013
Dear Signature wrt246. Thank you so much for your recent review and comments during your visit to SALA Phuket Resort and Spa. We are glad you thoroughly enjoyed the resorts facilities and services and decided to stay with us instead of the JW Marriott! Thank you once again and if you would like to visit us again on your next return to Phuket please do let us know! We look forward to welcoming you back in the near future. Regards, Jon Ashenden General Manager SALA Phuket Resort and Spa.
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Adelaide, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 8, 2013

We made a surprise visit from Australia to meet friend that had booked in there from the UK
The reception staff joined in the surprise and we had a wonderful couple of days with our friends.
We were upgraded to a room with private swimming pools which was absolutely marvelous and enjoyed the pool late evening and early morning.
The restaurant was excellent with the exception of the seafood platter which was not to our taste.
We had a great time on the bikes, riding to the nearby village and around the lake
All in all a fabulous experience

Room Tip: Ground floor Room with pool
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  • Stayed May 2012, traveled with friends
    • Value
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Helpful?
1 Thank John-Siv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SALA_General_Manager, General Manager at SALA Phuket Resort & Spa, responded to this review, March 4, 2013
Dear Signature John-Siv, Adelaide, Australia thank you for your review and and positive feedback, we are glad we were able to assist with the 'Surprise' and you both enjoyed the upgrade to your private pool villa, resort facilities and guest services during your stay. We look forward to welcoming you back to our friendly shores of Phuket and SALA Resort and Spa in the near future. Regards Jon Ashenden GM
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singapore
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 7, 2013

We stayed there in Oct 2012, after spending a miserable night at the hyatt regency in hua hin thailand. The SALA was perfect. We had just a room (no private pool) and it was huge. Bed, indoor lounge area and a big balcony where the bath was outdoors and another sofa lounger.
The only thing i didn't like was the water got the bath floor wet and could be a bit slippery. But just put an extra towel down. Breakfast was great and the rest of the food was yummy. Even though the hotel was at full capacity it did not seem crowded. There were bikes, kayaks and some lawn games. The stretch of beach, I think is one of the prettiest. We had a great package that was on the hotel web page. Will definitely go back

  • Stayed October 2012, traveled with family
    • Value
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Helpful?
Thank bobosing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SALA_General_Manager, General Manager at SALA Phuket Resort & Spa, responded to this review, February 11, 2013
Dear Signature bobosing, Singapore. Thank you so much for your positive review and comments during your recent visit to Phuket! We are all glad you thoroughly enjoyed the resorts facilities and services and we will ensure to pass on your gratitude to our staff. Thank you both for choosing SALA Phuket Resort and Spa for your vacation and please feel free to contact us directly should you wish to visit us again on your next return to Phuket. We look forward to welcoming you back in the near future. Regards, Jon Ashenden General Manager SALA Phuket Resort and Spa.
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Hong Kong, China
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 6, 2013

I have chosen SALA phuket with Cathay Pacific package. It was simply a great value deal you can hardly look for with huge pool in-room. I didn't change my mind when I see there are quite a few of negative comments here as I think that it's still an absolutely stunning resort with great value.

There were a lot of back and forth email confirmation and the concierge was really helpful to reply and explain every enquiries well. They also helped me to arrange tour bookings and spa bookings, transport and everything :) However when I arrived to the lobby, as it was confirmed that we will have a 2pm check-in but we were asked to wait until 3pm. The hotel staff apologized politely though but it was just too hot to stay at the sitting area that I decided to walk to the beach and had an afternoon then come back to check-in.

I booked the SALA villa, the room is actually very sensational but it would look much better if the plants around the pool area is well maintained instead of leaving the soil there with a few ugly leaves. The pool is huge and nice and what I expected for. The bedroom area is comfortable too but I see rooms of improvement on the cleanness, especially the wardrobe / pantry area.
The above didn't really ruined my holiday mood and the in-room dinner is very delicious. Service was a little slow though and they mistaken my orders for 1-2 times. I visited the spa and it was sensational, wonderful spa treatment !!!

I booked SALA private car for the next day to took on a trip to Patong (Here is really far from Patong and it costs around THB 1000 -> reasonable price already, to take a taxi) The driver was very polite and sincere but maybe some communications error, he didn't deliver the route well enough and driving toooo slow -> (we took a cab and it takes 45-1 hour, with the driver we spent 2.5 hours and I don't see a lot of traffic)

My most worry was mosquitos at night but the staffs came in every night before 7 to turn on the anti-mosquito thingy and anti-mosquito smoke so I was basically worry free and able to chill at the cabana. :)

Overall, my SALA experience was pleasant, just with a little here and there incidents that need to be improved, if so I believe it will definitely turn to a perfect wonderful escape and a shining star in Phuket! I will come here again definately.

  • Stayed October 2012, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SALA_General_Manager, General Manager at SALA Phuket Resort & Spa, responded to this review, February 11, 2013
Dear Signature J C Hong Kong, China. Firstly thank you very much for your review and comments during your recent visit to Phuket, we are pleased you thoroughly enjoyed your private Pool Villa and our staff were able to assist you and your requests prior to your arrival. Our apologies on the 1 hour delay whilst waiting for your villa on arrival as we do try to meet all guest requests for check in timing, however with a full resort this can be quite difficult so to avoid future disappointment I would suggest to pre-register so your villa is available for an early arrival. The gardens in the villa has been attended to and housekeeping informed of your dissatisfaction on cleanliness during your visit. We are glad you enjoyed the resorts cuisine and spa facilities, we will investigate our driver who was scheduled to take you to Patong as it does not take 2.5hrs it should only take around 1hr. Again we thank you for taking the time to send us your constructive feedback which will assist us to improve on future guest experience. Please feel free to contact me directly on genmgr@salaphuket.com. We look forward to welcoming you back in the near future. Regards, Jon Ashenden General Manager SALA Phuket Resort and Spa.
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dublin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 4, 2013

on reading trip advisor, -- Sala Phuket--and Yaminator 426 review, i really had to do a doubletake to check we were talking about the same hotel!!! We are a retired couple in our sixties and have travelled widely, excluding India, both on business and for leisure. We have recently returned from an extensive stay in Thailand. For the past 12 years, we have enjoyed holidays in all areas of South East Asia, staying in 4/ 5 star hotels. Have no experience of 2/3 star ones. We stayed in the Sala for 7 nights, which included all meals, and have nothing but praise for EVERY aspect of this well managed and run hotel. Every staff member was professional, attentive, helpful, all delivered in the usual charming Thai manner. Usually, in a situation where there is a problem, management would be contacted. While i accept Trip Advisor provide a useful service, peoples standards, experience and expectations differ, and reviews are a general guide only. Bikini top is usually considered suitable beach/pool wear. This is a relatively small hotel, which means peace quiet and tranqulity, and we look forward to a return visit.

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
1 Thank 56butterfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SALA_General_Manager, General Manager at SALA Phuket Resort & Spa, responded to this review, February 11, 2013
Dear Signature 56 butterfly, Dublin. Thank you both for your review and encouraging positive feedback. We appreciate your comments and agree the SALA Phuket Resort and Spa team try their utmost to deliver a warm and welcoming, professional level of service which we dont always get 100% right! but its not through a lack of trying, training and developing our team and commitment to ensure our guests are enjoying their holiday experience and leave with fond memories of both the resort and Thailand! Thank you once again and we look forward to welcoming you back to the friendly shores of Phuket and the SALA Resort and Spa in the near future. Jon Ashenden GM.
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Additional Information about SALA Phuket Resort & Spa

Property: SALA Phuket Resort & Spa
Address: 333 Moo 3 Mai Khao Beach, Mai Khao, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Romantic Hotel in Mai Khao
#4 On the Beach Hotel in Mai Khao
#5 Spa Hotel in Mai Khao
#5 Luxury Hotel in Mai Khao
#5 Business Hotel in Mai Khao
#8 Family Hotel in Mai Khao
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SALA Phuket Resort & Spa 5*
Number of rooms: 79
Official Description (provided by the hotel):
SALA Phuket Resort and Spa is a stunning deluxe pool villa resort, featuring private swimming pools in 63 out of 79 rooms, villas, and suites. SALA Phuket boutique resort is an impressive compliment to its popular sister property, SALA Samui. SALA Phuket combines rare historical Sino - Portuguese architecture with modern 5-star facilities. Located on pristine Mai Khao beach on Phuket's northwest shoreline, SALA Phuket Resort and Spa is just 20 minutes from Phuket International Airport. The famous Blue Canyon Golf Course is a short distance from SALA Phuket and the picturesque Phang Nga Bay is located just 25 minutes away. SALA Phuket is the ideal location for a Phuket wedding and honeymoon with its vast and private pristine golden sand beach and lush beach side lawn surrounded by a coconut tree plantation swaying in the wind. In addition to friendly, professional and personalized service, SALA Phuket luxury resort offers facilities including:- 3 large beachfront swimming pools, world class international beachfront restaurant and bar with an air-conditioned dining option, Award winning SALA Spa, full equipped gym, steam rooms & salon, complimentary wi-fi internet connection throughout the entire resort, gift shop, business traveler services, entertainment and theme nights, nightly villa turn down service, In-Villa dining, miles of untouched beach front, the longest and least developed in Phuket, an array of local activities and excursions are available. Weddings at SALA Phuket, marriage is an occasion that should be cherished always. A variety of locations for your ceremony are available, from golden sand beach stretches, lush green lawn expanses or an intimate sunset rooftop vantage. Our personal and intuitive staff will ensure your special occasion receives the attention it deserves. ... more   less 
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Also Known As:
Sala Phuket Resort And Spa
Sala Phuket Mai Khao
Sala Phuket Hotel Mai Khao
SALA Phuket Resort & Spa Mai Khao

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