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“Beautiful resort”

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JW Marriott Phuket Resort & Spa
Ranked #3 of 14 Hotels in Mai Khao
Certificate of Excellence
Singapore, Singapore
Level 5 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Beautiful resort”
Reviewed November 28, 2013

A beautiful resort! The staff was very friendly and the massage at the beach was fantastic (and so affordable!)... Unfortunately, it's quite a long ride to the city, but the resort provides great transportation for a very reasonable price if you want to go in for some more exciting night life.

  • Stayed November 2013, traveled with friends
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ea0723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,106 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (657)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
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  • English first
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English first
Houston, Texas
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 27, 2013

This is super hotel. Beautiful facilities, experienced staff, excellent restaurants, and prime location if you want to get away from the craziness of Patong. I spent part of my honeymoon here and it was a total bliss. super recommended.

Room Tip: make sure you have a room with garden or ocean view.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NJA-TA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 24, 2013 via mobile

Indeed... If you're here for the experience, this is the place to be. All the details will take you to an amazing state of mind. The torches water, lotus lake, grounds, incense, crazy waves of the sea, beautifully decorated rooms, hospitality of the crew... And the list goes on. No wonder it was listed on the top of Candy Nest magazine... Yes, food is expensive and it is far from Patong. If you have all that I don't think you'll care. As of the guests they represent to area we're in and todays world... I'm here with my wife and 3 yo kid and having fabulous time... If you're coming here and you cherish place out of the main stream, you'll love it... enjoy!!!

Stayed November 2013
Helpful?
Thank World_Traveler_MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 19, 2013

Love this resort. 2nd stay here. Spent another 2 great weeks here for my birthday and spoiled rotten by staff and can't fault a thing. How anyone can complain or be unimpressed amazes me. Can't wait to go back. Think you to all the great staff here.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sambojack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 14, 2013

I stayed a this hotel for three days, for a conference. I had a Deluxe Room, which was very spacious and comfortable. When I saw the hotel and the room, I wished that I could had stayed longer. It is a relaxed, beautiful place.

As a business traveller, I appreciated the blistering fast internet connection in the room, and the large desk. Business facilities in the rest of the hotel were also very good.

The breakfast was very nice, and there were Asian as well as more Western options. The lunch buffet was also good. Surprisingly, the dinner at the grill in the hotel was not good, and overpriced. Many places in Thailand, you will get better food for one tenth the price, literally. Perhaps the kitchen had a bad evening, I don't know, but several other guests who were at the grill at the same time made the same observation.

Unfortunately, my room was close to the bar (thought one level below), which meant that there was live music until midnight. It was impossible to sleep until the music was over. Therefore, travelers with kids, or people who otherwise like to go to bed early, may want to ask for a room further away from the bar. For others, a good alternative would be to simply join in, as the ambiance in the bar was great.

Room Tip: If you want to sleep early, avoid rooms close to the bar.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aibnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 8, 2013

JW seems a good option esp if travelling with your family. SInce ive stayed at local branded hotels before in Phuket like Andaman Resort which charge almost as much as a JW , its wiser to stay here since there are basic amenities and room service etc available round the clock. Its a much larger resort than many others on the island and thus everyone can chill/lounge in the hotel property even if one does not want to step out. service is good though not excellent . Food options are more international in the hotel so you may want to step out to the local restaurants for some local food . its a neat and clean property . I stayed at one of the villas . Pls note that its on one end of the phuket island and thus is atleast an hour -1.5 hrs to get near the central patong or approx 45 mins -1 hr away from the marina if you want to go to phang gna bay ( a must see)!

Room Tip: the villas are not sea view . however the property is a few metres away from the beach so you may wa...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PCtravelfreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerrards Cross, United Kingdom
Level 6 Contributor
389 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
Reviewed November 5, 2013

My last review in Nov 2012 could be 're-written as Nov 2013. It has not improved and in the area of management supervision it has got worse. Staff are willing and friendly but they need supervision and guidance. Suspect Bill Marriott would be very disappointed that it carries his name. When you enjoy the Marriott brand as much as I do it is simply disappointing.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank siralex1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles S, Manager at JW Marriott Phuket Resort & Spa, responded to this review, November 7, 2013
Dear SirAlex1,

Thank you for taking the time to share your thoughts. I'm sorry that we were unable to meet or indeed exceed your expectations relating to management operations. As painful as it might be to read comments of this nature we always welcome honest and fair feedback so that we might be able to improve the Hotel for our guests in the future. I would be most grateful if you might share your observations with me in greater detail so that we can share with the team and address the issues you mention, if you can spare the time please kindly email me directly charles.sutherland@marriotthotels.com

Taking up the JW Marriott standard each day carries with it great expectation and we are proud and happy to face this challenge. I apologise if you felt let down in any way and I look forward to hearing from you.

Kind regards

Charles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Phuket Resort & Spa

Property: JW Marriott Phuket Resort & Spa
Address: 231 Moo 3, Mai Khao, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Business Hotel in Mai Khao
#2 Top resorts Hotel in Mai Khao
#3 Spa Hotel in Mai Khao
#3 On the Beach Hotel in Mai Khao
#3 Luxury Hotel in Mai Khao
#4 Family Hotel in Mai Khao
#5 Romantic Hotel in Mai Khao
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Phuket Resort & Spa 5*
Number of rooms: 265
Official Description (provided by the hotel):
JW Marriott Phuket Resort & Spa is set in lush tropical gardens, with 17 kms of natural beachfront. Twenty minutes north of the airport, our Phuket resort's grounds comprise 265 spacious rooms including 13 suites, all facing towards the Andaman Sea. Facilities include eleven restaurants and bars, Thai cooking school, three magnificent pools, full-service Mandara Spa, on-site turtle shelter, shopping arcade, activities-packed kids club including on-site turtle shelter. The fitness center includes two tennis courts, yoga sala. Golf available nearby. ... more   less 
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Also Known As:
Jw Marriott Phuket Hotel Mai Khao
Jw Marriott Phuket Resort And Spa
Jw Marriott Mai Khao
Marriott Phuket
Phuket Marriott
JW Marriott Phuket Resort & Spa Mai Khao

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