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“There are nice things also there are negative things” 4 of 5 stars
Review of Anantara Vacation Club Phuket Mai Khao

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Anantara Vacation Club Phuket Mai Khao
Ranked #7 of 11 Hotels in Mai Khao
Certificate of Excellence
Hong Kong, China
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“There are nice things also there are negative things”
4 of 5 stars Reviewed February 7, 2014 via mobile

We've been in the AVC for 5 nights holiday under their special offer rates. And for sure we will need to attend their presentation for their marketing part. To tell the truth, the hotel itself is really nice and perfect structure inside the apartment suit and villas, nice staffs and nice service. We had really a nice time till the last day when there was the presentation.

Here is the story of the presentation that I have not imagined a presentation like this kind, it is not a generally presentation, this is a private 1 to 1 selling. Below is the email that I wrote to the marketing part of AVc and I didn't receive any reply. That I explain the story of the presentation, and this part destroy our wonderful experience in AVC phuket


Dear all
We've already been to your presentation and how is your English staff treated us we are not satisfied at all. We have not not been explained neither the price for membership nor the details and he directly asked us if we are affordable to join the membership. How can we answer a question like this immediately as we do not even know what will be paid and what is the details? We had a baby of 9 months and we had to leave to change her in the room, my husband not speak well English, only basic level, and your English speaking staff already complained for this and this is NOT our fault. We attended your presentation on the scheduled time and we are interesting to know more about your structure and various plans, I'm also gold member of
Hilton honors and priority club and other programs, I've never been treated like this. My husband left to change the baby in room, and your staff ( senior staff) said to me, without your husband we will charge you whole rate and you should pay WHOLE rate of the room . I feel offended of this kind of treatment of your staff. And the baby need to be changed and washed, you can not understand this kind of situation so can not treat us like this.
Later the English staff left and came a Chinese staff. We began to know better things but already we were not happy for how we have been treated and we can not decide anything. We are in holiday and we do not like to be treated in this way, we are all interested of your offers but we need to think about it and when we are ready we will sure to inform you if we want or no. Not like the English staff that just asked, you want to join or no without any other explanations.

Sorry that we can not join today. But if we can have more info we will study all the info and I will inform the Chinese staff for the eventually interests without any pressures



All is good, food is excellent and service is all good, the locality is a little bit far from everything but the beach is really nice and quiet for walking and relaxing.
Only this experience of the presentation made us really deluded and hope they can make it better in the selling marketing part.


Thanks

  • Stayed February 2014
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank ilaria0505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_AVC_Phuket, General Manager at Anantara Vacation Club Phuket Mai Khao, responded to this review, February 9, 2014
Dear Ilaria0505

Thank you for taking the time to give us your feedback and I am delighted to hear that you enjoyed your stay and that the hotel staff made you feel welcome.

I am however concerned about your experience when you attended the vacation ownership presentation. The relevant people will respond to your email and instigate an investigation.

I apologise for this unfortunate experience and assure you that appropriate action will be taken.

I am however glad that your stay within the resort was a pleasant one and our team took good care.

Once again, thank you for your review and do hope you decide to return to Anantara Vacation Club.

Kind Regards

Lyndon Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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434 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Shanghai, China
1 review
5 of 5 stars Reviewed February 5, 2014

The location is good, very nearby Mai Khao beach which is clean and peaceful, so it is quite suitable for our vacation. And the service from Anantara Club is very impressive, no matter in reception, housekeeping, restaurant, swimming pool bar, fitness centre, all the staff are very friendly to us. We really had a good time to stay in Anantare Vacation Club.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JeffbyYang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 26, 2014

In spent 3D2N there as a couple. We enjoyed every part of it: the sumptuous villa, the friendly service, the beach, the sports club and the surroundings.
Whether for a romantic and peaceful hide out or family fun, a guaranteed great time. Some restaurants are a but pricey though.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Hypertrade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
126 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed January 26, 2014

I feel like I've come home when I stay at this Resort. The staff are amazing , so friendly, professional and always willing to help.

The villas are so large I could live in, well setup for a family. Unfortunately on this trip it was just hubby and I, we left the kids at home. I felt like I should be cooking up gourmet dinners each night because of the kitchen, but instead chose to enjoy the cheap buffet put on by the resort.

All in all a great stay . I'll be back.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank AussiExpatinHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort St. John, Canada
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed January 26, 2014

Gorgeous property and beach, but very far from everything. However, this did lead to a nice, quiet stay. Very expensive and nothing included (such as Wi-Fi and breakfast) we vacationed for 3 weeks and all other places included these things. Check in took forever (1/2 hour) - which after a long day of travelling was very annoying. Limited dining options due to its isolation. Tour services were very good, but had to pay a bit more for pick-ups due to the resort location.

Room Tip: The upgrade to room with private pool was definitely worth it!
See more room tips
  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Crimgirl13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfers Paradise, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 24, 2014 via mobile

Very spacious suite with very comfortable living area with full kitchen. Own private courtyard with pool....excellent! Very peaceful resort despite high occupancy. Very attentive staff...service fantastic

Stayed January 2014, traveled with friends
Helpful?
Thank June108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed January 13, 2014 via mobile

We went there on the 3D2N free stay offer with condition of 90 mins talk with their sales staffs from Anantara Vacation Club sales team. We upgrade our room from normal 1 room apartment to 2 room apartment for $170+. Scam 1) When we went there, we were entitled to only 30mins of wifi. So we thought maybe upgrading the room again for experience and better facilities access. Scam 2) we were introduced the 2 room apartment with pool, was told it cost only 1500 baht to upgrade (about sin $60 then we were shown the 2 roon villa with pool and was told it cost 2500 baht (about sin $100). We felt that was a great deal so we accepted. My wife was told to sign an empty form for agreement on upgrade and she sign it innocently, trusting a 5 star resort won't cheat us on this. But the final bill is 25,000 baht per night upgrade which is 10 times more or 1000 sing dollars than agreed! When we question them about this, they said they did tell us and their staff told us the amount and the blank form my wife signed was added the 25000 bill and since their staff said so, what we heard is not valid and she sign the form, we have to pay it.
So please be aware of this Anatara Vacation Club scam offers. If you take the offer, get everything in black and white and and read them carefully, don't sign anything especially blank forms from them until you know what it is.

Stayed January 2014, traveled with friends
Helpful?
23 Thank keno808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_AVC_Phuket, General Manager at Anantara Vacation Club Phuket Mai Khao, responded to this review, January 14, 2014
Dear Ken0808

Firstly, we are not in the business of "scamming". We are in the business of providing great experiences for people........ that is our core commodity.

I would just like to clarify that the amount of THB25,000/night was clearly marked before it was signed by your wife. This I am positive of. We have a very clear procedure and specific form for upgrades to prevent this type of claim.

I understand that our Manager on Duty extended a 50% discount as a gesture of good will.

FYI, over the period of your stay (peak) we were selling the Villa you stayed in for THB50,000+/night.

Thank you

Lyndon Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Anantara Vacation Club Phuket Mai Khao

Property: Anantara Vacation Club Phuket Mai Khao
Address: 887 Moo 3, Thalang | Mai Khao Beach, Mai Khao, Phuket 83110, Thailand (Formerly Anantara Vacation Club Resort)
Location: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Mai Khao
#5 On the Beach Hotel in Mai Khao
#6 Family Hotel in Mai Khao
#7 Luxury Hotel in Mai Khao
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Anantara Vacation Club Phuket Mai Khao 5*
Number of rooms: 78
Official Description (provided by the hotel):
Anantara Vacation Club’s brand new signature resort in northwest Phuket offers a truly indulgent tropical escape, yet is only 15 minutes from Phuket International Airport and a short drive from the bustling beaches of the south. The resort’s luxurious choice of Apartment Suites and Pool Villas are designed with couples, families and friends in mind. All feature an incredibly generous living space, with sizes ranging from 94 sqm for a One Bedroom Apartment to over 250 sqm for a Two Bedroom Pool Villa. Each apartment and villa is equipped with a kitchen, large refrigerator, cook top and utensils, as well as a clothes washing machine and dryer, to create a convenient home away from home. Just a few minutes’ walk away are the tranquil sun kissed sands of Mai Khao – Phuket’s longest beach. While Sirinath National Park that fringes our resort is your gateway to an impressive natural playground of sea caves, mangroves, coral reefs and dazzling islands. ... more   less 
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Also Known As:
Anantara Vacation Club Phuket Mai Khao

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