This is a family centric hotel that is out of the way.There are some good points of this hotel such as the kids club kids meals and the family suite which has the kids room as an adjoining room. We met some really friendly staff as well as some really unfriendly and rude staff (at the pool area and J's). We had our meals at J's most of the time, i would say the price of food is affordable but the lack of choice will make any extended stay boring. There is a restuarant outside the hotel named MaMa restuarant that cooks up some tasty dishes if you are bored of hotel food.The hotel is relatively new about 4 years but i observed that activity equipments were badly maintained. The swimming pool is decent but could be cleaner and if family is the focus, the pool could include some kids features like slides. Our stay could have ended on a better note if for not a bad experience with the only 2 badly maintained bicycles that hotel guest can rent. While cycling the bicycle chain dislodged 3 times and i had to put it back, which was extremely difficult and messy with gease all over my hands. But more importantly, the bikes are not working effectively which made the bicycle unstoppable when the chain dislodged. On one occasion i almost couldn't stop the bicycle in time and had to use my legs to stop prevent an acvident with a pickup van. But what really disappointed me and perhaps infuriated me was the denial and lack of responsibility by the recreational manager when i provided the feedback. No apology for my geased up hands, or the sweat that got trying to fix the chains, or understood the potential risk of a hotel guest getting killed. He merely cycled the bicycle around the drive way and sarcastly say that the chain didnt dislodged! I was speechless, its one thing to be defensive, its another thing to deny that something is wrong with equipment and risk injury to hotel guest. Anyway, to be fair, my kids enjoyed themselves and that was important to us and on that basis, i would still give this hotel a thumbs up. But staff training in service and safety is definitely required and proper maintenance and follow-up inspection of these equipment a must.
- Official Description (provided by the hotel):
- Paradise Discovered! Located on the pristine Mai Khao Beach with direct beach access, the resort is the perfect destination to discover the true beauty of Thailand with award winning service. The resort is located on the west coast of Phuket, with 10 kilometres of un-spoilt white sand National Park beach with no crowds and no vendors, leaving you with the beach to yourself and the unforgettable sunsets! With unique Thai hospitality we cater for all types of travelers, from couples on a peaceful romantic getaway, to families seeking the perfect holiday or to great corporate meetings. The family friendly resort proudly boasts beautifully landscaped gardens, a large infinity swimming pool with a children's pool and a swim up pool bar. The Kids Club is recognized by our guests as the most outstanding club they have seen, with a spacious indoor centre with ball pit and swings, as well as a safe and friendly outdoor playground. The amazing kids' activities programs are certain to keep your children entertained all day leaving you time to indulge in the many adult activity programs such as yoga and cooking classes as well as treating yourself in the popular Tea Tree Spa with its beautiful private treatment villas. Free WiFi, Kids Eat Free Program, 24 hour fitness centre, teen and activity zones with Play Stations, pool table, table tennis, darts, badminton, resort centre with books, DVD's & board games and a trampoline are topping the list of popular activities. ... more less
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- Also Known As:
- Holiday Inn Phuket Mai Khao Beach Hotel Mai Khao
- Holiday Inn Phuket Mai Khao Beach Resort